Golisimo Casino - general discussion (page 3)

Hello there, hopefully the casino will resolve the matter soon and the complaint won't perhaps have to reach the starting point. That would be great. Meanwhile, how about you try to focus on something else? I guess this has to be very unnerving.

Yeah, sure, it's just general information that probably doesn't tell us much. But since the team will be available, I'm confident it will be resolved.

These are there copy and paste responses. 3 weeks now. CG should have warnings for players. But they never do until it's too late.

tell me if you have any uptades, 2 weeks since i sent in for verification for my account. No respons, won the max win on a slot.

Help us, casino guru

Wait for our team, if the casino keeps sending you generic replies nonstop and you see the same thing happening to other players, there’s no point in writing to them again. It definitely shouldn’t take three weeks, but unfortunately we have to deal with it for now and hope that our team manages to resolve it.

Okay.

Its 4 weeks pending now with these same replies.

Ive made the casino aware of my complaint and others on here. They don't care.

It seems many casinos in this group (Nova Forge) and the extended group have the same strategy of not paying players.

They dont verify my account neither, i hade to wait 17 days to send in extra documents. Lets see how long it takes to get an answer from this documents…

The casino has not yet been contacted from our side. So we’ll just have to sit tight and wait. 

I requested a withdrawal of €800 on March 26th, and 11 days later I still haven't received it. The maximum waiting time was 3 days, and no one is giving me an explanation or answer. This is a recurring issue in the forums about Golisimo not paying out. I received a withdrawal of €290 with them using the same method, but this is a disgrace.

Hello, in your case, I definitely wouldn't wait around—I'd file a complaint right away. You've been waiting since March, which is long enough for you to be out of money and for the casino not to have said a word about why this is happening.

If you're interested, you can find the link here, and I hope our team will be able to resolve this situation.

Its been 25 days now. And they still have not vertify my account. I have gotten zero help from casino guru and the case i started with you. I have every proof, but seems like everything is just a big scam.

Hello, I understand your feelings. I checked your complaint to ensure everything is fine on our side, and I found transparent information about the resolver being on vacation. Well, that happens, and even though I get how it sounds, resolvers are people too and need breaks. If the casino is willing to cooperate, it will certainly do so no matter the situation. Did you notice that a few cases were unresolved? I would not say it's about lack of trying on our side. Kindly be patient, thank you.

Golisimo casino is a disgrace. They stall withdrawals with same excuse Everytime saying it’s an error with the system or the bank . I contacted my bank and they confirmed there were no incoming transactions to begin with. They are full of excuses. I haven’t seen a single cent of my withdrawal till now .

Already replied you in thread you created.

So we can keep conversation there.

Thank's for that i was going to play on its site i will not now

Vacation lol funnyist thing ive read on here yet