Golisimo Casino - general discussion

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My 5 withdrawals from Golisimo have been cancelled without reason; it keeps saying there's a system error. Please help.

Hi, if it's a system error, I assume it might be on the casino's end. Have you contacted them via email or live chat, what should you do in this case? That would probably be the first thing I’d do and wait for their advice.

If they don’t reply, or if nothing happens and no one helps you, we’ll try to assist you.

Give it a shot and let me know if you find out anything.🙂

Hello,

Yes, I have, and I keep getting the same emails and replies saying it's a system error and my bank is at fault, which isn't even true. I had another withdrawal done, and it's been pending processing since yesterday. I hope it works now.

Okay, if you can't withdraw the money and end up getting a rejection, maybe I'll try asking the casino if changing the payment method would help.

Please let me know how things are going.

I'm keeping my fingers crossed.🤞

I have made deposits, as soon as the time came to withdraw the amount of €400, they canceled it without any explanation and I keep getting the same response in emails and live chat.

e71a38c0-7e2b-4e0a-ae50-d8d29f811062 transaction code

What exactly the tell you, please?

Did you play with a bonus or without?

No bonus! It cost me €3,000 and they won't let me withdraw it, it doesn't matter, I'll contact the cybercrime prosecution and everything will be fine!

Well, perhaps our complaint team could help. We need to know what exactly happened, though.

They haven't paid out my money for two weeks. They keep saying "soon," "please be patient," "we're having system errors," and every time it's some new excuse... Stay away from this casino!

Hi, complaining is certainly the best way to get some support in that matter. I'm quite surprised, to be honest, because the casino seemed quite good to me. Hopefully, someone will resolve those technical issues soon so you can get the money.

According to the chat support, the problems have been resolved. But I still haven't received a payout. I've been waiting for over two weeks. And further withdrawals are blocked by the casino. It's all very strange.

Oh, it is kind of strange. If the casino says everything is resolved, they could also provide the transaction tracking number. What do you think? If everything is in order like they claimed to you, it should not pose any problems for them now. Or, perhaps you can send them your banking history with even older incoming transactions so the missing funds are obvious. It's an idea, just in case you have not tried it already, of course.

In any case, you did well by submitting the complaint; it usually takes some time, but the mediators will be very interested in identifying the problematic point and possibly resolving it.