Golisimo Casino - general discussion

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My 5 withdrawals from Golisimo have been cancelled without reason; it keeps saying there's a system error. Please help.

Hi, if it's a system error, I assume it might be on the casino's end. Have you contacted them via email or live chat, what should you do in this case? That would probably be the first thing I’d do and wait for their advice.

If they don’t reply, or if nothing happens and no one helps you, we’ll try to assist you.

Give it a shot and let me know if you find out anything.🙂

Hello,

Yes, I have, and I keep getting the same emails and replies saying it's a system error and my bank is at fault, which isn't even true. I had another withdrawal done, and it's been pending processing since yesterday. I hope it works now.

Okay, if you can't withdraw the money and end up getting a rejection, maybe I'll try asking the casino if changing the payment method would help.

Please let me know how things are going.

I'm keeping my fingers crossed.🤞

I have made deposits, as soon as the time came to withdraw the amount of €400, they canceled it without any explanation and I keep getting the same response in emails and live chat.

e71a38c0-7e2b-4e0a-ae50-d8d29f811062 transaction code

What exactly the tell you, please?

Did you play with a bonus or without?

No bonus! It cost me €3,000 and they won't let me withdraw it, it doesn't matter, I'll contact the cybercrime prosecution and everything will be fine!

Well, perhaps our complaint team could help. We need to know what exactly happened, though.

They haven't paid out my money for two weeks. They keep saying "soon," "please be patient," "we're having system errors," and every time it's some new excuse... Stay away from this casino!

Hi, complaining is certainly the best way to get some support in that matter. I'm quite surprised, to be honest, because the casino seemed quite good to me. Hopefully, someone will resolve those technical issues soon so you can get the money.

According to the chat support, the problems have been resolved. But I still haven't received a payout. I've been waiting for over two weeks. And further withdrawals are blocked by the casino. It's all very strange.

Oh, it is kind of strange. If the casino says everything is resolved, they could also provide the transaction tracking number. What do you think? If everything is in order like they claimed to you, it should not pose any problems for them now. Or, perhaps you can send them your banking history with even older incoming transactions so the missing funds are obvious. It's an idea, just in case you have not tried it already, of course.

In any case, you did well by submitting the complaint; it usually takes some time, but the mediators will be very interested in identifying the problematic point and possibly resolving it.

GOLISM! Deposits are made instantly, but making a withdrawal is a whole other story.

Personal documents, verification until they want to do it and they just tell you we're on it and withdrawals are blocked.

I think it's a scam site because they talk a lot but don't let you collect your prizes.

It's a disgrace.

I don't recommend spending a single euro on Golisimo.

There are other sites where you can get your prizes in your account in 24 hours or less.

Don't play here, it's a waste of money

If this changes, I will let you know.

Hay there, I understand you have been facing difficulties with your withdrawal, and unlike the last player who described withdrawals in this thread, you are still waiting for your money. I do not believe the casino is a scam because it is capable of paying. But I understand that it may be slower than you would like to accept, and that's fair.

Maybe we can help you share more about your situation.

You said the casino was talking a lot, so what kind of information did you get regarding the withdrawal? That would be truly handy, if you ask me.

Well, it's been a week since I uploaded the documents they asked for to verify my account, and they just keep telling me they've given it priority, but nobody's doing anything and my withdrawals are blocked.

The agents just keep telling me they've put me on priority, but I can't get anything moving and I can't withdraw my winnings, and I'm starting to think this is a scam.

Anyway, it really strikes me as odd that when you need to make deposits to play, they don't ask for any kind of documentation and assume you're the owner of the card, but now to make withdrawals they ask for proof of address, ID, a photo of the card, and a lot of other things. I imagine that now, to stall me, they'll say they need more documentation to keep dragging out the process.

Hello, first of all, deposits are a completely different league compared to withdrawals, and this is where the delay comes in, I'd say. I would instead focus on the fact that, for some reason, the verification requires more documents. This may be reasonable; however, unless the KYC is completed, no withdrawal will likely be approved.

Well, based on my experience, it does not matter much why the process needs more documents but what the casino can do to catch up with the list. I know waiting is challenging to bear, but currently it seems the process is somehow running; the casino is communicating with you, is that correct? Do you have any indications that the casino does not want to pay?

The casino recently contacted me to confirm they are verifying the information, but six business days seems excessive to verify an address, an ID card, and a credit card in my name. If anything changes, I will retract my statement and confirm that everything has been correct from the start. They are being polite, but I'm not seeing any results.