Golisimo Casino - general discussion (page 2)

It seems that Casino Golisimo is still in its awkward position of not verifying my account.

This site is a disgrace.

In other casinos, the money is in my account within 24 hours

Now it tells me that I don't need to verify my account to play.

But I have no idea if my account has been verified because it's not showing up on the website.

Come on... throwing money away when it's so hard to earn, and when you're lucky they laugh in your face

Of course

They keep stalling, but I can't withdraw my funds.

Shameful

hey. it is the same for me. they don’t want to vertify my account. been a week here aswell and are giving me the same answers that they are on the case. seem’s like they don’t want to vertify my account to pay out my max win that i win. i think casino guru need to get on this case.

I’d be a bit confused if the casino asks you for some documents and then you say that verification isn’t necessary. So which is it? What did the casino tell you? If you continue to have problems with the whole process, whether it’s withdrawals or KYC, let us know and we’ll try to help. We give casinos 14 days for both processes, which I think is enough time for a player to be verified and have their money.

Hi, why aren't they verifying your account? Are you just waiting a long time, or is there a specific issue with a document? I see you've been waiting for a week, you haven't wasted any time, and your complaint is currently under review. So if this continues, we'll try to help you out.

But I'd like to know what's going on.

dont know. They say they have every document they need and i just have to wait, but they say the department is activly working on it. They been saying that for 5 days now. I won the max win and have a lot of money in the account, probably thats why they dont want to accept it.

Maybe that's why, or maybe they're still reviewing the documents. It shouldn't take the casino long, but on the other hand, weekends usually don't count toward that timeframe. However, if it takes them a long time, and you still haven't been verified or received your money within 14 days, be sure to let us know and we'll see if there's anything we can do about it.

Did you get your account vertify?

Have you received your money yet?

It's been days for me too, and they're supposed to give me two withdrawals of 150 euros each. They say I'm their priority, but there's no progress at all. I'm tired of waiting. When they finally do things right, I'll say something good.

Its been 11 days since i sent in my documents now. Still have not vertify my account…

Hello,

Thought I would try and help players with a warning. If you check complaints section here you will see the casino has many many open complaints (they are ignoring) showing they are not paying players.

I have been waiting over 2 weeks for a withdrawal and they just keep saying the below...

Hello, I know it's not cool, but this thread shows how the casino actually pays. 🙁

It also seems that the operator has indeed started collecting penalizations for unresolved complaints, which is not the best sign.

One never knows what has been preventing the casino from cooperating, but it can change eventually. That remains to be seen. In any case, thank you for a fair warning.

I get that you don't want to wait, but the player rightly points out that the casino has quite a few open complaints, so this delay is probably quite normal given that. We give casinos 14 days to pay out the player.

Didn't you have to send any documents to the casino?

Well, they haven't asked me for verification or anything, they say I'm verified.

Well, so waiting will be needed at this moment. Remember 14 days, after that we can try to help.

This is what they always send me, the same message.

Now i sent in my verification 14 days ago and still not an answer from the verification department. They say that i just have to wait and it takes time. I have proof of everything and need help from casino guru. But when i make a case with you the guy was at vacation to solve my case. This casino is a absolutly scam and dont play at it.

It’s a scam you can’t withdrawal any funds be carful shame on them and on theirs license … it’s just a scam there is no withdrawal.the support is just lies about the funds same words every-time nothing in process .

Hello, the best way to prove they aim to scam is truly through the complaint, so I would surely go for it, especially given those circumstances. Good point.