Golisimo Casino - general discussion (page 4)

Hello!

Were you finally able to verify and withdraw your money? If so, how many days did it take?

Thank you,

Yes they did. Or the full prossess of verification took me 36 days. Had to send in one extra documents in two periods(after 10 days each). I have got one withdraw and are waiting for more. I think with this casino you should cash out with crypto. Thats the fastest way to do it

That puts my mind at ease. So I guess I need to wait... I only sent my ID 20 days ago and they haven't verified it yet.

Then another problem will be withdrawals (€6,000)

Thank you.

Just be patient. Will see with my withdraws

How much do you need to withdraw? And how much have you been able to withdraw so far?

I agree, waiting 20 days just for your ID to be verified is already quite a long time.

The good news is that I can see you've already opened a complaint on our website, so our team will do their best to assist you if the situation doesn't move forward.

I also hope it's reassuring that other players have shared similar experiences where the verification process took much longer than expected but was eventually completed successfully. Hopefully, your case will have the same outcome.

As for the €6,000 withdrawal, the most important thing right now is to complete the verification successfully. Once your account is verified, there should be no reason for the casino to keep delaying the withdrawal. Hopefully, everything will be resolved soon, and if not, our complaint team will continue working with you to try to reach a fair solution. I wish you the best of luck, and feel free to keep us updated on any progress.

Good morning,

I haven't received any positive updates yet. When I contact them, I always get the same response. They say they're working on it and that I'll have it verified soon. When I ask them for more details, they don't say anything, just "soon."

It was the same for me. I have 80k euro in my balance because i won the max win. The withdraws depends what vip level you are. The higher it is the faster and more ypu can take out, they just sent me back to vip level 1 from 4… 1 week later after they verify my account, they using every trick in the book to delay and for you to play more.

Yes, well, that probably means the casino simply has nothing new to tell you and that the verification has not been completed yet. If it is still in progress, I would try to be patient.

I know it has already been taking a long time, but if you ask the casino every day when it will be done, whether today, tomorrow, or ask how things are going, and they still have nothing new, then there is really nothing they can tell you.

As I said, I would wait for our team, and if you still cannot get verified, then eventually our team will contact the casino and try to help you as much as they can.

I think that is probably the best thing you can do for yourself, give yourself a little peace, get some rest, and I hope it will all be resolved in the end.

Hello, I need help or advice i made a withdraw $180 on june 29 th /26 waited through canada day and weekend for withdraw it's now July 4th I ask why live chat says same thing in different words today still in review ive already been through verification ect this is taking way to long bad business.

Hi, if there was a weekend or a public holiday, I don’t think the casino is really taking that long, because that basically means minus three working days. I know that with this casino it can take longer, you can feel free to read other posts from players in this thread. If you are verified, that’s fine, so you probably just need to wait for the withdrawals.

Have you had any successful withdrawals here before

Hello again. I can't access my account today because it says it's under review. I also can't access the chat and they're not answering my emails…

How are you handling it?

I can see that there are more updates regarding your case. Unfortunately, they are not very encouraging based on what you described. It looks like you can no longer access your account and that it is currently under review.

Did the casino ask you to provide any documents or anything similar? I am not sure if I have already asked you this before, but just to be sure, I will ask again. Did you play using a bonus? The reason I am asking is because I am wondering whether the casino might be reviewing your gameplay or something similar.

To be honest, I think this has been dragging on for quite a while. I hope our team will be able to assist you with your case and that everything will eventually be resolved, because you have already been waiting a long time, and I do not think it should be handled this way.

My account has been closed and I don't know what will happen to the money I had in my balance. It wasn't from any bonus.

I am sorry to hear that. Unfortunately, I cannot say for certain what will happen next.

I would be very happy if this situation could be resolved, and we will see whether, once our team contacts the casino, they provide an explanation and communicate with us. That is probably the most important part. After that, the next question will be whether they are actually willing to try to resolve the issue or not.

We will have to see how it develops. Unfortunately, at this point, the most important thing is probably to wait for our complaint team, as I already mentioned, because with the account being closed there is likely not much more that can be done directly from your side.

Did you get your account verify and some withdraws??