Goldbet Casino - general discussion (page 5)

It’s quite interesting that they sent you one payment and then told you you had a duplicate account. It was a good move to open a complaint, and we’ll look into the whole thing. So you’re saying you don’t have another account at this casino, right? Does anyone else in your circle or household play at this casino? You know that multiple people could be on the same IP address or using the same device, because I know that can cause problems too.

But these are just questions to make sure that none of that could have happened.

I explained the situation in detail to your complaints department this morning and simply hope to find a solution. It seems strange to me that €160 was paid out directly within a few minutes, but then a payment of €290 appears to be a duplicate. If €160 was paid out, I assume it was legitimate; otherwise, in my opinion, this payment should not have been made if it wasn't legitimate.

LG

Well, from what I’ve read, you created another account. If you had a problem with the first one, what was the issue? Why didn’t you contact the casino to say there was a problem with that account and something wasn’t right? This is exactly what you should never do, no matter what the issue is, unless the casino specifically tells you to open another account.

I don’t think you’ll get another withdrawal that way, but we’ll see what our team says. The fact that they paid you once might actually be a win for you, because if you opened another account on your own, you shouldn’t have received that payment either. The casino probably wasn’t careful enough and only found out during the second withdrawal.🤷‍♂️

It's still strange that it's supposedly only being noticed now, and I myself had no problems with the account and withdrawals last year.

So, when did you create that second account? The casino doesn't always have to monitor your entire account or run a check. On the other hand, they can do it at any time. So, when they notice it is basically up to them.

Also I asked some questions to clarify this situation.

If you would be so kind, can you please answer them?

I'm not holding out much hope anyway, but I would like it explained objectively and understandably that the casino is in the right and that I am not entitled to the money 🤷‍♀️ and this continuous winning streak was also very noticeable, as if it had been pre-programmed to win a lot of money in a short time and that this is the casino's real problem.

I can't tell you exactly when it was created; the profile doesn't show when it was opened, nor does it show the first name, last name, or address.

I can't find this data in my game account 🤔

When I see the many other complaints/reviews where people have the same problem with goldbet.com, it's probably not a coincidence and likely a common tactic of the casino; it doesn't seem reputable.

Unfortunately, we have had no luck in communicating with this casino, and therefore, we are unable to help with your case.

Please check all the casinos before you play there and try to find safer casinos to avoid such a situation in the future.

I finally realized it wasn't a reputable company myself when contacting customer support; they didn't seem interested in finding a solution. Never again 🤷‍♀️ but thank you for your efforts.

Hey, that's a pretty awful experience, but let me thank you for your efforts too, since your posts and complaint can potentially help someone else avoid the site.

I'm sorry to see it ended this way, though.

Customer support is still writing to me 🙄😅

Hello Andrea,

Please note that your account was not eligible for bonuses due to the creation of multiple accounts.

You can make a deposit to verify your main account. After that, your duplicate account will be removed, allowing you to use the bonus system.

Thank you for your understanding in this matter and have a nice day.

That's fascinating. It appears that the casino is not very concerned about multiple account issues; instead, it aims to keep you playing and depositing. What a surprise...

I guess you are quite good customer. 🙂 Would it not be better to show you they care about the complaint? Oh my.

They don't even want to help; instead, they want me to deposit money, and the account with €320 in it will be deleted. Very generous indeed 🧐🙄 It's a shame that such dishonest companies even exist. I'll stick with NV Casino, where I always play. They're honest and fair, always pay out no matter the amount, and their customer service is top-notch. It's truly a casino I can recommend with a clear conscience. Have a nice weekend!

Perhaps I should not say this, but my opinion is quite the same. Decent casinos are not very tolerant of multiple accounts, and it appears that this particular casino, Goldbet, uses that as a reason to void the balance. On the other hand, they still want you to deposit money.

(Just a little observation, though, this thread belongs to casino GoldBet, not Goldbet Casino, against which you also complained; hence, I asked Jaro to move all those posts to a different thread later. These days, one truly has to focus even on one different letter. 🙂)

Thank you and wish you an awesome weekend too!

But why should I deposit money if my only existing account with a balance will then be deleted? What incentive would that have for me? 🤔 Or am I misunderstanding something? I'm not depositing money just to end up with nothing.

That's it. In my opinion, it makes no sense for you to do such a thing... And I find it strange that the casino would make such a suggestion. Perhaps they meant it differently, but they should have taken the time to clearly explain the benefits to you. Given the circumstances, I see none.

I registered an account at Goldbet04.com and received a welcome bonus. I completed all wagering requirements successfully, and the bonus balance was converted into real money.

After that, I continued playing normally and also made an additional deposit of 500 UAH in order to verify my payment card and complete KYC verification. My verification was approved successfully.

When I requested a withdrawal, my payment was rejected and shortly after my account was blocked.

The casino later referred to "duplicate account" rules, but I had only one account and did not intentionally violate any rules. I was never warned before, and my account remained active during bonus wagering and KYC verification.

Currently, 3500 UAH remains locked on my account.

I contacted support multiple times, but they either ignore my messages or provide only generic responses without explaining the exact reason for the block or providing evidence.

I request:

- a manual review of my case,

- a clear explanation of the alleged violation,

- and withdrawal of my remaining balance.

Hello, since you already have an active complaint case, I expect to see what the casino is capable of. For example, if you browse this thread and the casino review, it is not very convincing, and even logical demands may go in vain. Perhaps playing in UKGC-licensed casinos if you live in the UK, would be a much better option.

I'm sorry to see you in this position and hope for a fair resolution.