Goldbet Casino - Player’s account has been closed.

Hello, I played at Goldbet until yesterday, made a withdrawal of €160 a few days ago, and now my Goldbet account has been blocked due to a duplicate account and I can no longer access it. I still have €290 in the account. What can I do?

Best regards, Andrea M***

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

Thank you in advance for your reply.

Best regards,

Kristina