GeniusWin Casino - general discussion (page 17)

Guys, with great amazement today I saw that the site is online again, if I try to log in I get this message (account status suspension: fraud) however it's a good step forward, let's see... maybe there is some hope

It lets me log in, the withdrawal is still being managed... I don't know what to say

In any case, guys, we'll update at the end of the month (as you well know, everything stops in Italy in August), at the beginning of September at the latest, and we'll see how the situation is. Let me know anything new that you notice so I can report it to the lawyer

Hey. I will pass this information on to our data team for sure. We'll be back with more as soon as they check it out.😉

Thank you for this.

I had access to the withdrawal requests, my 100 euros still exist

Hi, what does that mean ? Have you made a selection or not ? Are you having problems ?

I logged in and entered the site then in the withdrawal list there is still what I have been waiting for since October it is 100 euros and it is in progress

Lucky you that you are waiting for only 100 euros ahahahahahahh

Jaro do not misunderstand this information, the Geniuswin site IS NOT SAFE. So do not report it as such.

For now they have only restored the site's operation, but they have not given us a penny yet and it is not known whether they will or not.

"Sorry for being absent, but we want to inform you that unfortunately we have suffered serious problems from a very high number of bettors who presumably used false identities to cash in the proposed Bonuses. As you can imagine, this situation has caused us a huge damage, which has made it necessary to temporarily suspend some gaming accounts. If your account has been suspended but you believe it is not correct then do not worry, our department will reactivate your account and process your withdrawal requests as soon as all checks by the relevant bodies have been concluded. Team Geniuswin"

Are they making fun of us?

I think they're making fun of us, damn them.

Has anyone been able to contact their support after the site reopened?

I can't log in and obviously they don't reply to emails..

I sent 2 emails, but no response

Can you log in or not yet?

Yes yes, I come in regularly

Hello. Our data team will try to find out what is going on at this casino as soon as possible. For now, the only information we have is that they are open again.

Did you get any more information from the support regarding this withdrawal of yours, perhaps?

If you see that there's nothing happenning, hopefully our team will be able to help you out if you submit a complaint. What do you say? Here's the link for you, just in case.

Please keep us informed.

Well, I wouldn't say this casino is very safe. When you look at its safety index, it's only 3.9, which is pretty low.

Its value is explained here better 👈, so everyone can understand better.

Is your withdrawal on the waiting list as well? Can you get in touch with the support team to try to find out some more information, perhaps?

Please let us know if you need the help of our complaints team.

Did you receive this message from support? Have you tried to contact them yet?

Hopefully, they will do as promised. Please provide some more information regarding all this, and maybe our complaint team will be able to help as well.

Good morning everyone!

Was there any news for anyone or is everything still at a standstill?

On my side, nothing.

I can log in, but nothing new

Perhaps it would not hurt to reopen your complaint. As I can see, this quite complex issue you have been dealing with lasts quite some time, hence, seeking support sounds like a good idea, at least to me.

Worth a try, what do you say?