Gamba Casino - general discussion (page 4)

That’s something I wouldn’t be happy about either. Didn’t they say anything at all about why that happened? Would be great to know so you find out how to proceed further.

I haven't received a single reply to my emails yet. There's no live chat either. I've also filed a complaint here in the forum. 🙁

May I ask what triggered the closure of your account, please?

Have you requested a withdrawal, perhaps?

Please check the spam folder in your email as well to see if you received any information from the casino, and let us know if you have any updates.

I'd like to know that too.

The account was closed after just one day. There is NO live chat and no one responds to emails.

To me, this looks like a blatant scam casino. Have you had any contact with Gamba's support team?

From what I've seen, we've been in touch with the casino regarding complaints, so I'm sure that will be the case for you as well. It's unfortunate that you haven't been able to get a response from them on your own.

We'll just have to wait.

No response from Gamba support for 10 days. There's no live chat. I've never experienced anything like this. This is a complete scam!

Still nothing!

No emails. Gamba hasn't even responded to my review on Trustpilot.

https://de.trustpilot.com/reviews/6a146ec29faab8f4e5b9a6f1

It looks to me like they've vanished without a trace. 🙁

That's unfortunate. I saw that Michal is supposed to take over the complaint, and I hope he'll be able to communicate with the casino somehow.

I don't know if that will happen, but I really hope so.🙁

I sincerely hope you will stop all advertising for this casino. It's unacceptable that you're promoting a casino that has been proven to be fraudulent (see Trustpilot, see complaints here at Casino-Guru).

But I still hope that you can get in touch with the casino. You should be able to manage it. If necessary, you can contact them through the affiliate manager.

This casino will remain on our site even if it has a safety index of 1. We provide information about it; we don’t promote it—that’s the difference.

As for contacting them, we’ll wait and see.

It is quite obvious that a large number of the reviews here come from fake profiles.

(one single review and Gamba praised to the skies 😀)

I'm very curious to see how this turns out. To me, it looks very, very much like a scam, and in that case, the security rating urgently needs to be corrected. This is also for the protection of others.

Furthermore, there is no live chat. They should please correct that.

We pay special attention to user reviews, but we need proof that they are accurate, and we contact the casino about this when we have evidence or doubts.

As for the whole situation, I believe it will be resolved. If not, then we can discuss the safety index.

The casino has been down for two days now. Does anyone have a working link?

Their website has been down for three days now. There were no problems before. Could it be that they've shut down along with the money?

Hi, I tried opening the casino, and it took a little longer to load, but I managed to get in. What does it say to you, or how does it look on your end?

The problem is... they've blocked your IP address. Try using a different device. I had to fight for a very long time just to get in touch with support. I then simply opened a new Gamba account on another device and contacted their live chat. My account was then unblocked. But I still haven't received my money. There's also a complaint about this issue here.

All in all, this is extremely questionable behavior from this casino.

Thank you very much for your reply. Yes, I was able to access their website from another device. But for some reason, my account is blocked. I'll contact support now. I couldn't reach them through live chat... There's no live support. I'll try emailing them.

If I may step in, I would like to say that it is very easy for any casino to use this second account as an additional demonstration of the rules violation. It would be good to keep that in mind; fairly put, it brings far more risks than benefits because, in my opinion, as soon as the casio finds out who is behind the second account, they stop responding again. I mean, I saw that fight on a few occasions in the past and I would not go this way.

Just imagine how questionable they can call these tactics. 🙁

Hey there. I also can access the page. Anyway, if your account is blocked, you still have money there, and the support has become unresponsive, I would file the complaint without any delay. You are not alone; we have a special team ready to take the lead. Please do not hesitate to lodge another case.

A friend opened the second account. Perfectly legitimate. No deposits or withdrawals were made through it. It was simply about having a way to contact support.

And I would also like to point out that I have sent several emails and messages via Instagram and Twitter to support over the past four weeks. NO ONE is responding.

Only when I threatened to publish the screenshots via the second account in the live chat did Gamba support respond to my complaint here at Casino-Guru.

It currently looks to me like accounts are being deliberately closed and the operator hopes that users won't contact them again. This can also be seen in numerous Trustpilot reviews.