Gamba Casino - general discussion (page 5)

Well, ok. I understand where this idea comes from. Just wanted to warn passive readers from jumping to unintentional conclusions. Hopefully even this step will help. I have no intention to advocate for any casino; I just want to help players prevent possible risks. With all honesty, casinos usualy consider account closure on their end as the end of contact, so I would not expect any further communication; however, disputing the closure decision is something completely different, and thus ADR services are kind of a good thing.

Thanks for sharing.

After much back and forth, the money has finally been paid out. As I mentioned, I made contact via a different live chat. This might be helpful for others.

My personal and honest congratulations! 👏

And special thanks for helping the community out.

I waited a whole month for a response by email. I received nothing. I created another account so I could at least contact support via chat. The problem was resolved within 10 minutes. It was a strange situation. Thank goodness everything was resolved, and I can now log into my account without any problems.

That really sounds very unusual, but hey, thanks for the great tip. If you say it worked out, I guess it's worth trying. Especially after such a long struggle... It's great you managed to get things sorted!

Gamba Casino is a joke.

I've brought forward thousands of documented game results and legitimate questions about the probabilities they're advertising. What do I get?

David: "It's gambling, there's nothing to explain."

Kimmy: a copy-pasted probability disclaimer.

And then they terminate the conversation.

That's your customer support? That's your transparency? That's how you defend the integrity of your games?

These people would rather shut customers up than answer uncomfortable questions.

You can hide behind canned responses, close chats, and pretend the problem doesn't exist. But you can't erase the questions or the data.

If your games are as legitimate as you claim, why the fuck can't anyone there defend them?

I understand why such responses from support would be frustrating. Simply saying that gambling is gambling does not address a specific question about how a game or its advertised probabilities work.

At the same time, a collection of losing results, even a large one, does not by itself prove that a game is unfair or manipulated. RTP and probability are measured over a very large number of rounds, not by an individual player's results.

If you believe that a particular game or round was incorrect, the most useful step is to ask the casino to have the relevant round records reviewed by the game provider. The provider is the party that can verify the technical details of a specific game round.

Also, I get your frustration, but please try to keep future posts respectful. It will make it easier for everyone to understand the issue and discuss it properly.