Funbet Casino - general discussion (page 6)

That's enough. 

Based on what you're describing, you didn't have it easy. And it's mainly because of things like this that jackpot slots casinos have removed them from their offerings when you play with a bonus or some kind of cap on a certain amount, and you can't win any more than that, in order to protect themselves. 

I see that the verification process wasn't easy either, but what's important is that you completed it and did everything that was required. 

So all's well that ends well.😀 ☘️

There are still enough OCs where there are no limits...it doesn't matter what bet, whether to play with or without a bonus, bonus buy, or hunt...IT DOESN'T MATTER, the main thing is that it works, for casinos of course 🤣🙈

Actually, for me it's a simple matter after verification.

All institutions that distribute OC licenses should work together and establish a supervisory body that would be solely responsible for verification. Do you want to play online? You have to get verified first, and you don't need to do any additional verification in the future or once a year. After that, there are no delays.

I think that many players would welcome this, but it seems that nothing like this will work for the time being.

However, it would definitely prevent some delays caused by verification.

We can only speculate, and maybe one day it will become mandatory. 🙂

Generally I think Casino Guru get things spot on most of the time but they are being far too generous with Funbet's rating.

The withdrawal process is ridiculously slow. They have lots of practices to try and make you deposit more, cancel withdrawals and no safer gambling measures. Customer support seems friendly initially but no issues ever get addressed - they just fob you off with apologies and direct you to the support email, where they carry on fobbing you off. No action and incredibly frustrating. Clearly a very sketchy casino at best - I'm not yet sure if its an outright scam but definitely very sketchy.

Hello, you mentioned a very important detail, and I thank you for that!

From my perspective, many players reduce their experiences or frustrations to "This casino is a scam, and you know it." However, what I see is usually a combination of clueless support, delayed payments, and lack of responsible tools, which combined together may eventually be a deadlier combination than an obvious scam that demands KYC fees, for example.

I and my colleagues are not blind, and casinos may eventually play dumb to help players lose the money. It happens, and we try to find it, though we can only try so retroactively through the complaint.

The system is not perfect, and some operators know what they are doing. Hence, we also count on the community to share the fair warning the way you did.

By way of an update. After 12 days of waiting and getting stonewalled they cancelled my withdrawal. The reason give, only after chasing them up, was some vague excuse about their payment provider refusing the request. It was back to the same I deposited from (the deposit went through instantly interestingly!!).

2 things:

1 - where do I go from here? I'm back in their doom loop of generic customer service responses that don't go anywhere.

2 - Why do Casino Guru maintain an 'above average' rating for Funbet and associated sites like TikiTakka? I have seem so many complaints about withdrawals across this site and places like Trust Pilot.

Hello,

Sorry to hear that; in that case, I recommend filing your complaint. Since my colleagues from the Complaint/Data Teams have not yet heard about your problem in particular, it has not been investigated and discussed with the casino. The Safety Index expresses the result of those complaints.

I always encourage players to not just rely on one number but also review complaints and read the forum and user reviews, for example.

I'm uncertain whether you want to dive into the details, so please tell me if you want to talk more. In my opinion, "above average" does not necessarily mean "very good." This, I believe, aligns with the previous posts in this thread. One way or another, I understand your feelings and respect those.

I appreciate the reply. I'll raise a formal complaint with you guys to see if we can get anywhere.

Just been on Funbet customer service again! Same stonewalling as always!!.

Sure thing!

Submitting the complaint is, at least in my opinion, worth the try. We notify the casino about the new case and assign special mediators to seek fair options. I, however, won't pretend that sometimes it takes some time to have the situation properly resolved. I mention this because I understand how frustrating the waiting can be. Just in case the casino support manages to get something done, I'll be here to follow any progress while my colleagues will look at it from the complaint perspective.

Hopefully it won't be a long run!

I Heard is Anjouan gaming board

Hello, good catch!

Can you show a screenshot or something, please? I would have the information validated and the review updated. Since the 4th of December, the date of the last update, it has said "unlicensed."

Hi,

Sure — please find attached a screenshot of the official email from PAGCOR, confirming that FunBet is neither licensed nor accredited and may be considered illegal.

The message is dated after December 23

,which is why I believe this information should be validated and reflected accordingly.

Please let me know if you need anything further. After i contact Anjouan gambling they have directly response to my mails after 6 days(funbet) wich is werd, because my mail was blocked first and after complaints to the autorithy's open again. I want only my winning amount and nothing anymore. They must have my deposits or bonussen but i want my money immediately €2001,50 after winning on a sport betting but my account was close.

Kind regards,

Ugur

Hello, this is what I was saying: the casino seems to remain unlicensed, as the review says. Or did I get it incorrectly?

In any case, the license is not directly related to your claim, I believe. May I know what the issue seems to be, please? I would like to help you, but I do not fully understand the situation you are in.

Hello, thank you for following up and for your willingness to help.

To clarify the situation in simple terms:

• My account at Funbet was closed shortly after I submitted a legitimate complaint about an incorrect betting market.

• At the time of closure, there was a remaining balance of €2,001.50 on my account.

• Since then, I have not been able to access or withdraw this balance, and the casino has not provided a clear justification for withholding the funds.

• Communication has been very limited and mostly generic, with no timeline or resolution given.

Regarding the license: I understand that licensing is not the core of the claim. I mentioned it only because it explains why the casino initially did not respond and only reacted after escalation.

The core issue is simple:

account closed after a complaint, remaining balance withheld, no clear explanation or payout.

I am seeking either payment of the remaining balance or a documented justification for the closure.

I hope this clarifies my situation. Please let me know if you need any additional details.

Hello, thank you for your post.

I was trying to say that when it comes to solving problems, a license plays little role when the casino is unlicensed or poorly licensed. But do not worry, there are no details needed because I'm not the trouble solver. Just to make it more obvious, here on the forum we are just discussing matters.

However, If you want to talk more, may I know what "a legitimate complaint about an incorrect betting market" actually means? Does this still entail reaching out to authorities unrelated to the issue? Does this definition align with the screenshots you provided? I only aim to be certain, though.

Confronting the casino about a missing regulator after you have deliberately registered your account and played is usually not very effective. Just like you can see, I'm afraid. 🙁 In some cases, such casinos are not interested in continuing the conversation.

In any case, you are correct. you should be told why your account needs to be closed or the balance voided. That would save you this struggle, I reckon. Hopefully, the complaint will help with this.

The complaint is the big deal. Veronika will guide you through the complaint in its thread.

Hello,

I see that lately this casino has not been very responsive. However, only time will tell us more, I'd say.

Even though it is hard, at this moment, the casino is responsible for informing the players, and I'm sorry to see it does not work.

Do you think you reached out to a real person or perhaps a bot or AI?

Hi thank you for responding.

i’ve reached out multiple times. I think i spoke to a real person on the live chat but the answers i get are very common. I’ve also send an e-mail but the response also looks standard.

one is worth €500 and one is worth €480