Funbet Casino - general discussion (page 5)

From what I've found out, it's basically a poker game with slightly different rules, and probably not that difficult.

So now I understand where you're coming from.

Okay, so the casino didn't tell you why they blocked your account after you won? 

That's right, they kept the income and the profits, they closed it by administrative decision.

Then it was a good move to file a complaint. We will investigate why this happened and I hope we will get to the bottom of it and find out the answer.

If you have any new information, I would appreciate it if you could let me know.

Good luck.☘️

Sorry who did you complain too? I’ve tried they have been giving me the runaround to withdraw $9600. Keep wanting the same information telling me they can’t see my deposit on my credit card statement which it went in American money instead of Canadian but it’s on there I get absolutely no help from VIP complaints department. They just keep stalling. I’d love to know what the next step can be.

I don't know what to tell him to get me to pay the withdrawal, can you help me? I've been following this for a week with the usual random replies and emails that don't respond, can you help me, thanks?

Hey, we'll try to help you if possible. But I have a few questions. Does your case concern sports betting, or did you play slots, table games, and similar games? What exactly did the casino tell you about not having your money for a week? Did you need to verify your identity or not?

I will wait for your answer.

I mainly played the mine game, the one where the more you touch the more the multiplier goes up until you hit the bomb and lose, they always tell me that the withdrawal is in the final stages, but it doesn't start or arrive, I have 370 euros to withdraw and I'm trying to do it in small amounts, but the first one of 70 is blocked there. I wanted to make the first withdrawal of 70 and then 3 of 100

Okay, so do you know why those 70 are blocked? Do you have somewhere in your withdrawals that the withdrawal is pending? Didn't you need to verify yourself?

They don't tell me that I'm blocked, I see that they don't pass the verification, they haven't asked me for any documents yet, they're just telling me that they're in trouble and that the withdrawal has almost started but it's not true and they tell me to write to support but they don't answer what do I do?

In that case, I would probably file a complaint on our website.

Our team would look into it and try to help if possible.

You can do so at this link. 👈

Do you think you will use this help?

Done within as long as I know if they accept

Great, now we will wait for our team to investigate your case. 🙂

Wish you luck and happy ending. ☘️

You can update me if you find out something more.

I'm back again, unfortunately...But that's good...

Case no. 2 FUNBET CASINO

I played with a bonus (deposited €35) on September 22nd and successfully wagered (I have a screenshot). I immediately requested a withdrawal of €490 and checked the terms and conditions for the processing time... It says 3 business days, but it can be delayed!!! Okay...

After three days of work, I went into the chat... They're useless in cases like this... They offer sympathy, apologies, and assurances about how hard and diligent the finance department is :) But no real explanation as to why it's taking so long. They still don't want anything after verification (a screenshot).

I think they belong to the large group where you can withdraw €500 per day. I've already cashed out a few times with the other one...nothing bad...the longest was 5 working days, and the fastest was 2. 👍 But FUNBET is pretty extreme. Today marks the 7th working day. 🙈

I'm wondering whether I should file a complaint, whether CASINOGURU has contact with FUNBET Casino and can help?

I answer myself 🙈🤣

Small update....was in chat today and after half an hour my cashout was out 💪

So in total FUNBET needs about 8 working days 🙈

Great, that was pretty quick after your update.☘️

Is eight days a lot for you, or is it still manageable?

Do you think you'll continue here despite this experience, or do you prefer to have your money sooner?🙂

Well...I don't know...of course I want the money as quickly as possible but???

If there is a competent contact person in support, just let me know...Hello dear customer, your payout will be processed and sent out exactly 10 days later, I'm not complaining...But it has to be 100% like that!!!

First I'll let them play there, let's see what happens...They also give out a 300% bonus weekly to attract customers 🙈🤣

I understand, but I don't have a better contact for chat or anything like that.

8-10 days would be about the limit for me.

I've only played with bonuses occasionally, but I'm not a big fan because they often cause more problems than good.

Do you play with bonuses? 🙂

Yep, that's true, playing with a bonus and winning (especially four or five-digit amounts) can cause headaches 🤣 Casinos are usually a bit harsh and uncompromising 🫣

I have my own experience with five-figure cashouts after successful wagering..."Only" played ping pong every day for 5 weeks (that's missing, we don't accept that, etc.). I was happy when the money finally landed in my account.

Yes, I like playing with bonuses, like challenges, and usually I either have fun longer or get one or two hits, and I manage to wager on them. Playing with RAW cash usually just makes me run to ZERO faster. 🙈🤣 But have I also won with RAW?

You summed it up quite well. 

How long did it take you to withdraw your money? Did you have a problem with verification when you said something was missing? 

I see that you are a fan of bonuses, and from this perspective, I understand why. If it extends your gameplay and you manage to win something on top of that, that's great. I only used bonuses for sports betting, but even those seem to be getting harder and harder to get, or you have to hit multiple tickets to get them at all. 😀

At the time I thought to myself, "Goodbye, my cashout!!! You don't want to know everything I sent for verification (even an extract from the land register to prove my residence), and that's when I first realized... that they were just trying to buy time. I kept getting offers to play with the bonus. All they wanted was NOT TO PAY OUT!!! Back then the terms and conditions weren't as strict and you could even play jackpot slots with the bonus🤣 Of course I hit the jackpot 💪👻 How long did it all take? About 5 stressful weeks!!!