Frumzi casino withdrawal (page 3)
Payout at Frumzi Casino
Hello, I've been playing for years and really enjoy playing at the online casino Frumzi, where I've already deposited over €15,000 and just won a bit more for the first time (€8,000), and my withdrawals aren't coming through, which I find very disappointing, as I really enjoy playing on the site. I feel like I'm being ripped off, even though I've been a loyal player for years and have made such high deposits. I'm asking for your help.
Hi, I'm sorry to hear about your problem. Could you tell me how long you've been waiting for your withdrawal? Have you contacted the casino to find out why this is happening?
As far as I know, this casino doesn't have the fastest withdrawals and you often have to wait up to two weeks. That's why I'm asking how long you've been waiting.
Did you need to verify your identity?
Thanks for your quick response Jaro, it's been almost a week now and now the weekend is coming.
I've contacted live support, but I always get the same answer: it could take up to 3-5 days, but those 5 days are already up. And no, I don't need verification. That's the current status.
Good afternoon,
I also had a problem with this casino (frumzi), I spent 1 week and 5 days waiting for them to deposit money in my account, every time I asked about the withdrawal they all said the same thing.
A person deposits money in this casino and when he wins I think it's common sense for the casino to send the money at least within the 3 working days they say.
I canceled the withdrawal because I thought something might be wrong, but it wasn't, so I asked them to withdraw it again.
Now I have to wait 14 working days if I don't receive it, what can I do?
Thanks for your quick response Jaro, it's been almost a week now and now the weekend is coming.
I've contacted live support, but I always get the same answer: it could take up to 3-5 days, but those 5 days are already up. And no, I don't need verification. That's the current status.
Please update us about this situation on Monday, and if nothing changes, we'll wait for our complaint team to intervene whenever the time comes.
Good afternoon,
I also had a problem with this casino (frumzi), I spent 1 week and 5 days waiting for them to deposit money in my account, every time I asked about the withdrawal they all said the same thing.
A person deposits money in this casino and when he wins I think it's common sense for the casino to send the money at least within the 3 working days they say.
I canceled the withdrawal because I thought something might be wrong, but it wasn't, so I asked them to withdraw it again.
Now I have to wait 14 working days if I don't receive it, what can I do?
Unfortunately, you really need to wait now again. If you see that nothing is happening, though, please let us know and our complaint team will intervene.
Ok ok, I'll wait, I'll come back here and you can intervene.
Thank you very much
I really hope that it will not be needed and you receive your winnings soon. 🤞
Good morning, one withdrawal has already been processed and is already in my account, there's just one more to go, I hope it gets in too
What nice news. I'm glad you got it.
Please let us know whenever you receive it, of course.
Which payment method did you use for the withdrawals?
Great. Let's wait now for the next one, right? 😉
All right, I hope it's like this one in 3 days, if nothing happens I'll talk to you soon
We'll be here.
Did you make sure to send everything and in the requested format, please?
It is really important, for sure.
I just sent the nib, I didn't need any other documents, the nib was enough
Really, no other documents needed? Okay then. Hopefully everything will be done soon.
Yes, that's all it took, tomorrow will be 3 working days since I asked for the second withdrawal, let's see if it goes through.
I'm keeping my fingers crossed. 😉🤞
Good afternoon, I've had a withdrawal pending for 4 working days and still nothing, I'll send you a photo to check.
thank you 
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