Frumzi casino withdrawal (page 2)

Offering an offer like that is a rip-off, I don't know that if you use a bonus that expires after 5 minutes, then you can throw your money straight out the window, that's a scam. The bad thing is that other numbers add up to the amount of money You want to have some fun and not for 5 minutes. Such bonuses shouldn't even be offered because it's a scam. Pure rip-off

Yes, I understand that and it seems strange to me too, but I think Radka had a good point and the bonus offer could have lasted for a week and you took it just before it ended as I can see in the first screenshot. 

Anyway, since you have a complaint, we'll have to wait and see what the casino says and how they explain the whole thing, because so far I've also seen that they said that your bonus has expired.

So I really hope that everything will be sorted out. I will keep my fingers crossed. 🤞

I also have a bad experience with this particular casino. It's been 4-5 days since I requested a withdrawal of almost 40 euros and while the site clearly says that it takes 1-3 working days for the withdrawal, there is not the slightest update, my request is still being processed in support, they say only an automated one I know they want 3 days and I'm already waiting 5 days. Also, for very small amounts, no identification is needed. Unfortunately I will wait for my money and I will never choose this particular casino again

Hi, I think they shouldn't have it stated on the page that the withdrawals are fast if that's not the case.

On the other hand, I don't think you're waiting that long, so I'll say that we're giving the casinos 14 days to sort out the withdrawal process. Therefore, if nothing will change by then, you haven't had any update and you don't have any money, you should definitely get in touch. 

I would also try to keep myself informed about the withdrawal, but if the casino doesn't give you any answer other than the template, it's probably going to be difficult. 

However, I will wait for your next reply and hopefully it will be more positive.

Hi, I've been waiting for my withdrawal on Frumzi for two weeks now but nothing. Can you help me? I don't want to lose it, it's a lot of money. Thanks

Hello, I see you've already filed a complaint, which is a good step. 

However, did the casino give you any reason why it's like this and they still haven't paid you the money? Was it necessary for you to verify or not? 

Tell me a bit more.

Good morning, unfortunately I have not received anything yet, my withdrawals have not even been confirmed, customer service always responds differently, now they say they have many withdrawal requests and to be patient, now 13 days have passed and nothing. My account does not need verification. I will update you and please help me if necessary

A thousand thanks

We will certainly try to do that if the casino doesn't pay you out now. We give the casinos 14 days and they will basically run out tomorrow, so we will contact the casino soon. 

Hopefully we can sort it out.

Good morning, to update you, they haven't even confirmed my withdrawals yet.

Well then, I see nothing has changed. We'll have to wait for Veronika and when she gets to you you'll have further instructions whether she needs anything else or not. If not, your case will be assigned to someone who will contact the casino and invite them to reply to the complaint.

They did exactly the same to me with 500 euros, they say the casino closed, it's a lie. What happened, did you finally get the money?

Hey, I believe this may also be a bit of a different situation after all. I just responded to you here, but I'm glad to see you submitted the complaint already. I hope it will all be resolved there.

I believe that after a week I should receive my winnings.

Good evening! I have identified the account in frumzi and last month everything was going well with the withdrawals, they were a little late but the money was coming in normally. This month I have made a withdrawal since 2/7 and the money has not come in! They answered me every day that there is an increased workload, they have been very late. There is enough money in the account and I do not feel very good with everything that frumzi is doing. Help

Hi, I was just checking to see if you had filed a complaint and I saw that you had. That was a good move. 

I would say it's pretty normal for a casino to have a delay, but it can happen that they are understaffed because it's summer and they might not be running. 

Anyway, since you've received money normally before, that would be reassuring and if nothing can be resolved, our team will contact the casino.

But we will have to wait for this development.

Good evening and thank you for your answer! From 2/7 until today, I haven't received any money, the delay is quite long.. they just stopped sending me money this month.

Yeah, you are right; it is a long delay indeed.

I hope our complaint team will find out what is happening.

And you have no explanation from the casino whatsoever?

The explanation is that there is a large workload, there is no other explanation, they tell me to be patient and apologize for the inconvenience, every day they say the same thing! However, to this day I have not received any money!

Yeah, summertime, you know. Many people are on holidays, so hopefully it is only that, to tell you the truth, and you will get your money soon. 🤞

We'll keep an eye on it and will wait for the outcome. Keep us informed, please.