Frumzi scammers and this is not first time...

t some bonuses if i make a deposit ....

i make the deposit and after dissapear the bonuses.... I receive 4 mails abvout the bonuses as u can see after at the pictures and nothing in my account.... also the live chat had problem from phone... i send mail and no answer... 1 day and some hours after i talk with them at live chat and said me no bonuses are avaible ...( sry for my english)

and that has passed 24 hours and thats why i dont have bonuses... but that 24 hours i was log in at least 50 times to check if i took the bonuses and nothing

i cant upload all the screenshots.. cuz of limit of 5 images

Hi, I see that you have a problem with the bonuses in this casino and that they were not credited to you after the deposit. I saw from the screenshots that they were supposed to be added within 24 hours. Even after that time you didn't get any of them ? What update did the live chat come with ? The bonuses were supposed to arrive within 24 hours and you were supposed to play them within 24 hours ? 

Anyway, I saw that you managed to file a complaint, so let's see what our team can solve. Tomas has already answered you, so you can also reply to his questions. You can do so here. 

I hope this misunderstanding will be resolved and everything will turn out well in the end.

Hello, and did he go to make a withdrawal for you?

Hi, if you want to respond to a specific player, it would be best to use the "reply" button, so the player will receive a notification that you have replied to him.

However, since you ask, do you also have a problem with selection in this casino?

Let me know what your situation is.

I won 500 euros from my own deposit money without bonuses and they closed my account. This happened this week. They tell me that they closed the casino in their live support. They are scammers. I want to take the matter up.

Hello, I expected to receive the money from the previous post. I just received a note that several casinos have closed operations for Greek customers; however, the active balance will be paid out after necessary risk and KYC checks.... It feels like this scenario.

Could you please update us on the latest developments? I remain confident that the casino will reach out to you in some way. The check on their side must be done after all

I still haven't received any information regarding the processing status of my withdrawal. When I ask them, they generally tell me that they don't have access to the financial department and they do the best they can, meaning they answer me with automated messages...

I have 2 withdrawals since 27.6, I have spoken with chat and they tell me that they have sent and given priority. The same thing continues. Today I sent an email and they told me the same thing again, we are pleased that they are in line for processing. I am talking about frumzi casino!!! What delay is this??? When will they come in?

Hello. I know that this casino sometimes has delays with withdrawals, so I would prepare for the possibility that you may have to wait longer than you expect.

However, when they are only giving you general statements like this, it usually means they don’t have anything more specific to tell you. It’s possible that the casino uses a payment processor that handles withdrawals, or that their finance department is still reviewing your request, or that your withdrawal is simply in a queue with others, so you will need to wait.

We give casinos 14 days, and if they don’t pay the player within that time, you can submit a complaint with us.