Frumzi Casino - general discussion (page 9)

Please know that your user review has been rejected due to the fact that our internal system has detected some similarities with other user review already submitted for this casino. The similarity, to explain you better, is the same IP address in your case.

As only one user review per casino per player is allowed and can be published, we had to reject your user review for this casino.

I hope that you can understand it better now.

Hi,

I am watching the show, and to be completely honest, I believe you are trying harder than we are to be the smart one. 😀

How about we start again with a few basic details?

We are always available to explain any situation to anyone, so your brief but sarcastic messages kind of miss the point. I would advise you to work at it.

I feel that saying we are lying can be translated into "I do not understand the Safety Index and it's current value." Is that close? That's very common and not so complicated at all.

Using the description I sent to another player today can assist:

"The casino's Safety Index represents the probability of getting paid. It does not say how fast the withdrawals will be handled. Thus, withdrawal speed is excluded from the Safety Index and is considered to be a user experience, for which we provide user feedback and a forum. Not to mention, withdrawal speed is not measurable for us."

+

"There are tons of good casinos with terrible user feedback, including slower KYC processes and ultimately long withdrawals. Result? It is surely a good idea to consult not just the Safety Index but also the user feedback, complaints, and forum. Only that will show you the whole picture.

Let me know whether you're interested in details, or we can just talk things out."

What else do you think? Modify your approach, and I will do the same.

FINALLY THE DOCUMENTS FOR THE FULL IDENTIFICATION OF MY ACCOUNT ON FRUMZI WERE UPLOADED .....WAITING AGAIN AND HOPING THAT SOMETIME I WILL START GETTING PAID THE MONEY I HAVE EARNED....

AT SOME TIME THEY WILL ASK FOR IDENTIFICATION. THE SAME HAPPENED TO ME, EVEN THOUGH I HAD MADE SOME WITHDRAWAL IN THE PAST.....AFTER 20 DAYS OF MY REQUESTS THEY ASKED FOR THE DOCUMENTS WHICH WERE UPLOADED TODAY, SO I AM WAITING FOR THEIR RESPONSE FOR IDENTIFICATION AND THEN TO START GETTING MY MONEY.

They asked me for identification and imagine they ask me for a selfie with a background showing the page with my ID, bro they're asking for bullshit

THEY ASKED ME THE SAME THING AND I DON'T CARE HOW SILLY IT IS THAT THEY ASKED FOR THE FULL PICTURE OF THE PAYMENT METHOD I HAVE MADE TO THEM AND ANY OTHER TRANSACTION I HAVE MADE WITH MY BANK CARD FROM 1/1/25 TO 1/2/25.....I WAS DISAPPOINTED THERE BUT IN ORDER TO GET MY MONEY I SENT IT

How can I do this with the selfie? They are asking me to send proof of a card that I had previously deposited with and I don't have it in my possession. The bank had closed it and they want this card.

IF YOU HAVE INTERBAGING YOU CAN DOWNLOAD THE CARD CLOSURE IN PDF OTHERWISE YOU ASK THE BANK FOR IT.....AS FOR THE SELFI I OPENED THE COMPUTER ON THE FRUMZI PAGE I STORED IN FRONT WITH MY IDENTITY IN MY HAND AND I WAS PHOTOGRAPHED xaxa they asked for funny things

Yes, they're asking for mercy, I'm tired.

I'm tired too, but I'm not giving them away.....if you have anything newer, write to me, and I'll do the same, maybe we can help get the money.

Thank you.

A lie!

Same IP...wow....IMAGINE IT BEING THE SAME IP AS IT WAS ME WHO WAS EDITING THE POST:::::

EDITING!!! 😀😀

So I suppose EDITING ONES OWN REVIEW IS FORBIDDEN IN THIS PLACE NOW.

Again, tried to be clever and ....yeah. Not really.

Oh I am sorry but the problem here is this DESPITE you trying to spin it around and be clever:

I tried to modify my review to reflect the current situation with the casino, and you deleted the whole review.

Its not there anymore.

Then someone comes and say...."buhahahah the same IP and you posted it twice pling pling...".

Uum....its called EDITING THE REVIEW and there never was TWO and OFC IT WAS FROM THE SAME PERSON: ME.

So I have really no idea why you fighting this. My whole critic was based on your censor.

I have from a customer service source that their sister casinos are suffering from the same "ques".

Actually I was astounded when one of their customer service(not Frumzi but from sister casino, they have same people doing it) said that they are experiencing financial trouble. The casinos have moved from under Malta license in 2022-2023 to Curacao and now some Azores or como island or whatever( I can be wrong of the names), so to me it seems they running. Add also this customer sevice guy said....and listen to this, the are currently emphasizing cash flow for the bigger amounts because hand to hand.....so if you have under 1500 e withdrawals pending good luck...and yes, they can postponed by asking KYC. Gives them more time to play around their cash problems, I presume! Ofc, take this with a pinch of salt, I do not claim the INFO given is 100 % accurate or that I understood it correcty (as we spoke english) but the impression I got was that.

And the fact at least 3 / 5 sister casinos are experiencing the same lag in paying out. HUGE ques they said. 2-3 weeks.

So...

Hi, now I understand the issue - thanks. This is concrete and we can work with that.

I hope it is obvious that user reviews are not designed to review Casino Guru - so this was one of the rejected updates. However, I believe that's not the point, so I asked Romi to review again your user reviews history and give you more details.

Hello there.

Firstly, I would like to apologize that I was hasty in making premature decisions about the given situation regarding your user review for this casino.

And if I may, I would like to explain everything now.

When reviewing your user review, our internal system detected that another user review was submitted already to this casino from the same IP, as I have said before. The user review was also containing the same rating as you have given in yours and was submitted by the player from your country as well. In these cases, we always try to stay unbiased, and because only one user review per player and casino is allowed, the "duplicated" ones are rejected.

And exactly the same thing happened here. I'm sorry though that I didn't give you a chance to prove, let's say, that all this was some kind of mistake, so please let me fix it now.

In order to get your user review approved and for us to make sure that it really was just a mistake on our side, please help us to check everything right by sending screenshots showing your identification and casino account activity with visible user name or email and deposit or withdrawal history, or anything else declaring active account usage, such as history of your gaming activities.

Our email: [email protected]

We really appreciate your cooperation in this matter, and we'll wait for your reply.

Great so it went somewhere. I've seen your complaint and therefore the casino are also commenting, so I believe it will be resolved. I saw that your last message was that you uploaded the document with your name because that was what they were missing. We'll see if that's okay. 

Let me know how it turns out.

OF COURSE I WILL INFORM YOU......LET'S SEE IN HOW MANY DAYS THEY WILL RESPOND ABOUT THE DOCUMENTS,,,,THEY SAY 2-3 WORKING DAYS I HOPE IT'S THAT WAY.....SO LOGICALLY I SHOULD HAVE AN ANSWER TODAY

Artulin, I just got my first money, buddy.

So I'm curious if you'll get it today. According to what another player wrote, he got some money, so I believe it will only get better. 🙂