Fiery Play Casino - general discussion (page 2)

https://youtube.com/shorts/s0xdEdF6kT8?is=b7vENycxjmG-l6H5

Have you already showed this also to our team?

Hello King No its says file to big

If you think it is relevant for your case, have you tried to send it through an email to Veronika?

No, because the confiscation is stated in their terms, so they are allowed to do it. I consider it predatory, but as I said, they are allowed to do it and they did.

My complaint is about the fact that I was required to wager previously lost money before I could withdraw my winnings.

Understood. 🙂

So hope at least that will come to a positive end.

Don't play in this casino in your life https://47fieryplay261.com/ro-ro/player/profile-data I won 80 million and he withdrew my money... thieves

Hi, could you please explain what exactly happened and why the casino took away all of your winnings?

I’ll definitely need a bit more detail about the situation so I can understand what happened and see whether we might be able to help you.

I received a bonus of 38 lei. From that bonus I made the amount of 20 million, after which he withdrew those 20 million from me on the grounds that, from the bonus, what you earned is withdrawn and you are left with that bonus of 38 lei 😂😂😂 that's the policy at Eie

Did you check whether the bonus had a maximum cashout limit? That can often be an important factor in situations like this and might explain why you weren’t able to withdraw the full amount.

For example, if the bonus was only 38 lei, I could imagine there being some limit on how much could ultimately be withdrawn from winnings generated with it. So I’d definitely check the specific bonus terms to see whether a maximum cashout applied.

This is what they explained to me: no matter how much you win, the withdrawal will be exactly the same as the bonus, in this case 38 lei... that is the withdrawal limit.

In that case, I don’t really see a problem. If the maximum win is clearly stated in the bonus terms, then it’s important to read those conditions before accepting and playing with the bonus.

Bonuses quite often come with a maximum cashout or maximum win limit. Without such restrictions, some bonus offers simply wouldn’t be sustainable for the casino.

So am I to understand that you are the administrator of that site? Ok forget it... I hope no one plays on this crappy site anymore

Hello, my colleagues just explained that accepting a bonus does not appear to be a forced action, and if you have all of the bonus terms clearly displayed in advance, it is essentially up to you to decide whether you accept not only the bonus but also the associated rules.

Many players play completely without any bonus because they don't like those bonus conditions. No problem there; it's a free choice.

Bad bonuses happen, but players can avoid taking those, right?

No, I’m a forum admin at Casino Guru, not a representative of the casino.

I was simply trying to understand the situation. The important thing to keep in mind is that if the winnings came from a bonus that had a maximum win or maximum cashout limit attached to it, then this wouldn’t necessarily be unusual.

However, if I misunderstood what happened, feel free to explain the situation in a bit more detail. On the other hand I think I understood that perfectly after what you wrote yesterday. 🙂

I assume you are a casino representative? Well if you look at my account I don't play for bonuses 🤣🤣🤣. That bonus was shoved down my throat. That's how much money I lose, I think I'm not interested in bonuses... anyway I left it alone... I want self-exclusion from your account, I want to mention that I've been waiting for an email to self-exclude myself for 2 weeks 🤣🤣🤫🤫🤫

Radka isn’t a casino representative either. We’re both admins here on the Casino Guru forum.

If you’re having a problem with self-exclusion at this casino and they’re ignoring your requests or refusing to self-exclude your account, you can submit a complaint with us. Our complaint team can then try to help you with the situation if you’re interested.

Yes, I really want to file a complaint. Who can I contact?

Alright.

Click on this link and fill in a complaint form. 👈

Your complaint will be in review stage and after that it will be assigned to a resolver.

So you don't have to contact no one directly.