Fiery Play Casino - general discussion (page 3)

You have been through a lot, I wager. May I know for how long this verification has been running? 20 or so documents is certainly a lot of effort, so I wonder what could possibly have gone wrong here. Any tips about what you should provide differently, maybe? I mean, I wouldn't expect you to provide the same documents repeatedly without clear instructions along the way. That is hell.

How to withdrawal money From fieryplay, how to make nyc verification ?

Hi, it would be helpful if you could tell us a little more about your situation. Do you have money in the casino that you are trying to withdraw, and has the casino requested documents from you?

Is there a specific reason why you cannot complete the verification, or is there something about the process that you do not understand? I will need a few more details before I can try to help or advise you on what to do next.

I have 513€ and i want to withdrawal, but they want From me to do verifications, But i don’t have that kind of verification, i already paid with sepa transfer online banking, so i don’t know What i need to do now

Hello, let's take a look at the specifics; perhaps we can find a way through together. When you say you do not have something, could you tell me what specifically is needed from you? In most cases, the casino needs a combination of the following:

a selfie with an ID card

separate ID photos

banking statement declaring you as the owner of the payment option and account

another state-issued license, for example, a driver's license or passport

utility bill issued in your name

All in good quality. Though it may differ.

Then you may be asked to deposit a small amount using the same withdrawal method you plan to use for the subsequent withdrawal.

Please tell me what instructions you received from the casino. We can do it step by step.

They need a banking statement, but on my payment i can’t find my name, only payment and date.

And other one, one paper with my email and date of payment, with showing face

Ok, thank you. I would then assume the casino aims to use the banking statement with your full address on it as proof of address and proof of payment ownership (money transfers as well). I dare to say that every bank offers a statement or transaction history showing the account holder's name in it; that's the very basic purpose of such a statement. If you cannot find anything like that in your banking app, switch to the regular internet banking webpage or call your bank to guide you. It's possible that you could have such statements only in physical form; I recall a few players, especially from Germany, and certain banks with this limitation. I would call the bank customer care to be certain and spare you possible searches.

Secondly, I understand you are supposed to take a picture of you while holding the papers as described. Well, it could be complicated since all information and your face need to be clear and readable, but it's not unusual. I would try to find the best shot using the auto timer, with the camera at the right height and distance from you, if the regular selfie does not work well enough.

I hope it's helpful at least a bit.

If the casino requests a photo of yourself holding a piece of paper with your email address and the date on it, I would first ask exactly what the photo requirements are. It's important that both your face and the information on the paper are clearly legible and that nothing is cut off or blurry. At the same time, I wouldn't disclose any additional personal information that wasn't requested and would only submit the documents through the casino's official, secure channel.