ExciteWin Casino - general discussion (page 3)

i had a good experience to other casinos here i'm playing.. hoping you guys can get your payouts in the nearest time

Which casino did you have a good experience with? I'm waiting for the withdrawals, but excitewin is making it difficult for me to receive my winnings.

It's been 13 days since I received my withdrawal of 1,500 BRL, honestly it's getting harder and harder to play in casinos, it's hard to receive from them, my public complaint Tomás still hasn't replied to me, I've forwarded all the emails from the Casino to him.

At the top right of the complaint, there is a timer that Tomas has to respond to.

As for casinos, I understand that sometimes it's best to stick with a casino where you've almost never had any problems. It's difficult sometimes, I would say, but you have to think positively.

That's probably all we have left.

Yes I saw the timer there is 1 day and 13 hours left, you know that Casino is not easy to get winnings in slots, when we get winnings by luck logarithm in our favor, then comes a Casino that is there to take your money and when you win the Casino does not pay, these casinos are discouraging players, stay 13 days to pay and will know if they will pay this is total dishonesty, a Casino that does not deserve the high rating you have given them, they are using their rating to deceive some players to get more profits by not paying some players, this is terrible.

I understand your frustration. Sometimes it takes casinos an unnecessarily long time to send you your money, and I'm not surprised that some players are unhappy about this. But let's wait for the whole case to be sorted out, because that's probably the only thing that will move us forward. 

Jaro I received my winnings of 1,500 BRL on 15/09 I have marked my complaint as resolved and thank you for your help.

You're welcome, that's what our team players are here for, to help.

Do you think you'll still be playing here after all this waiting?🤔

No, I've taken this casino off my list, I'll never play it again.

Oh yeah, right.

So, I wish you more pleasant experience in other casinos. 🙂

Thanks, I'm having luck in other casinos and if they don't pay I always open a public complaint.

hello I have lost a lot of money on excitewin casino and over the years.

I have told them in this Period over 30 times to close my Account . In the beginning they offered me a Bonus which i accepted but now when I told them I dont want any promos just a BAn and closure they have ignored all my messages because they know I keep depositing and losing . 

In the process I have lost a lot of money over the last few months because they don’t close my account and I keep depositing . I have even been on the phone and they said because I deposited they presumed I want to keep the account . Can you help me get a refund and close my account . Would appreciate it since it is a large figure that has been lost . All my efforts and threats to Persue legal actions have been ignored and the account is still not being closed

please help

I have emails where I explicitly tell them I don’t want any promos cash bonus calls or anything else to change my mind since that was their usual ploy to keep me however these were always ignored and since it worked so well they have since then been completely ignoring all my requests to close the account and I have kept losing and losing large amounts of money which I have asked them to refund me but also been ignored and now I do not even get any calls from my so called vip manager .

My username is mirage1324

here is one email beginning of march which described my situation . I tried every mean to make them reason with me but even these comments were totally ignored hence I want a compensation for the last 6 -8 months at Least to all the losses I made .

The March 2 email you shared is important: you explicitly described losing control of your gambling, its impact on your personal life, and asked for permanent account closure. This goes beyond an ordinary request to close an account.

I’d recommend submitting a complaint through our Complaint Resolution Center. Include that email, any earlier requests mentioning gambling problems, the casino’s replies, and the deposits made afterwards. Our team can assess whether the casino failed to act and whether a refund is appropriate, but we cannot promise compensation for all losses over the past six to eight months.

We cannot close the casino account ourselves. While you pursue this, please consider using BetBlocker to restrict access to gambling sites.

Did the casino reply directly to the March 2 email, and is your account still accessible today?

The account is still to this day open and I have tried everything to close it . They do not respond to any request to close it because they know I eventually deposit and gamble more . And to your question they did not respond to this or any other attempts to close it in the recent months and I have contacted them with all means ( telegram WhatsApp live chat live call and email )

I had the same thing, they seem to do this to everyone. Trustpilot is full of similar experiences and Finnish forums. The only bad thing is that ExciteWin is not responding to me. Mirage123, have you read my thread about it? https://casino.guru/forum/casinos/excitewin-com-scam--ignored-my-self-exclusion-and-weaponized-predatory-bonuses

That is concerning, particularly because your March email explicitly described losing control of your gambling. Continuing to deposit afterwards does not, by itself, withdraw a request for permanent closure made because of gambling problems.

You’ve already tried several ways to contact them, so I understand that another reminder feels pointless. Were you able to submit the complaint through the link I provided? That is where our team can examine the requests and the losses that followed, although a refund cannot be guaranteed.

Please don’t wait for the casino’s response before protecting yourself from further losses. Alongside the blocking tool mentioned earlier, consider asking someone you trust to support you while you deal with this. Your immediate wellbeing matters more than pursuing the refund.

Yes I have filled and submitted the complaint . I would only sent 5 screen shots of the requests I made but I counted i have offically messaged them 28 times via email to close the Account and numberous times on Chat on phone . I will now try to Control and hope that with your help the Account is closed in the near Future .

Even though they sometimes replied to some of the 28 complaints nothing was done . They asked the reason why I want to stop and to confirm it , which I had answered explained and confirmed . I even asked days and weeks later why the Account is still open but no reply was given and the Chat Merely Said it takes a few days to close it but nothing was done at all and I realized nothing will be done because they see me as a Money machine and nothing else .

thank you for your quick response it really gives me hope that we can send this all soon

Yes I read it today . Definately something Fishy. Did u manage to get your Accounts closed ?