ExciteWin Casino - general discussion (page 2)

i have already sent an email to the KYC support department, i requested the withdrawal on august 26th, now the withdrawal has been pending for 7 days, 3 days is not bad, but 7 days is bad, i already withdrew on this site once a long time ago.

Okay, so you have to go through verification and it's not finished yet?

Maybe that could be the problem. According to the screenshot, it seems that they are just experiencing a delay and the finance department is dealing with it.

Try waiting a little longer, that's what I would recommend, and if nothing happens, we'll try to help.

Deal?

That's right Jaroslav, thanks for your attention.

It's always these withdrawal delays.

The answers are the same in live chat and in email support, they use this practice of delaying withdrawals until the player reverses the withdrawal, but I am in another Casino with a bankroll of 6,000 BRL, I think they will only pay within 14 days, it's a good thing I made a public complaint, joy when we win and frustration at the delay in the withdrawal, I don't play in this Casino anymore.

At Casino Amunra I requested the withdrawal on the same day and they already paid me.

I saw in the reviews that there are 12 reviews, 10 are negative and 2 are positive. I'd like to ask if the reviews affect the Casino's score?

CAUTION AND ATTENTION, this Casino disappears with your withdrawal, says they are changing the payment company, and even tells me that the withdrawal was canceled and I used the entire balance, no more history appears in the account, they steal and lie to you, steal your deposit and your winnings, everyone in the chat and support tries to fool you with random information to just fool you, how can such a Casino have such a rating.

I will try to answer all your questions in one post. Unfortunately, at some casinos, you have to wait longer for withdrawals. This may be a tactic to make players lose their money, which I do not rule out. However, it is always good for players not to rush, not to play, and to persevere. I believe that complaints can help in some cases. 

As for reviews, no, they do not constitute a casino safety index, but I think they are a decisive factor in whether I would decide to play at a casino. If the feedback from players is mostly negative, there is probably a reason for it. On the other hand, people are more likely to complain when something is wrong than to write a review when they have a good experience. It is not very common for them to come and praise the casino. I'm not saying it doesn't happen, but players probably take it for granted that everything will be fine.

Regarding your withdrawal, did you receive anything in your player account after the first cancellation? According to what they mention, they say that you requested another withdrawal and lost some money. Are you saying that this is not true? If not, then a complaint would be the best course of action.

I already have a public complaint open, I haven't received any money in my account either from the cancellation they say they made and I haven't received it in my bank either, and always when I request a public complaint I never reverse the withdrawal, much less throw everything, it makes no sense to open a public complaint, and we have several complaints you can see in my history and I always receive the amounts with your help. Well, I've already opened the public complaint, thank you.

Update on the honest casinos I've played at and paid out winnings: POSITIVE

- Spellwin;

- novajackpot;

- smokege;

- trino;

- Amunra;

- herospin;

- CAZIMBO;

- winlegends;

- SUPABET;

-Crowplay;

- luckydreams;

- lukki;

- letslucky;

Update on dishonest casinos I've played at that didn't pay out winnings and confiscated my balance; NEGATIVE

- EXCITEWIN;

- AMERIOBET;

- PARAMIGO;

- CRABSLOT;

- IMMERION;

- SPINSALA;

The casinos are very dishonest I won 1,500 BRL on the EXCITEWIN Casino site with a high score they not only disappeared with my balance, they said the withdrawal was reversed and played, I made a public complaint and asked for game history.

You definitely did the right thing by filing a complaint. I hope we can help you and clarify what happened to the money.

I don't understand how something like this could happen, to be honest, and I thought the casino would pay more attention to this.

Let's see what happens.

they sent an email saying they will pay but so far nothing, their support staff is confusing, each one says different things, their support is a bit lost, very strange for a Casino with a 9.1 rating to arrive in this confusion.

It seems strange to me too. At first, I saw that Chat wrote to you that you had withdrawn some money and lost some. Now the money isn't lost, but in the finance department. I also find it weird and don't know what to make of it.  

But we have to wait what happens next, and then we'll probably find out more. 

Yes, a chat assistant said that I had withdrawn and lost, which is a lie. She must have been fired, or maybe they changed their minds after I complained and posted here, because I asked for the history of deposits and withdrawals of games and they didn't send it to me, let's wait, thanks.

Perhaps, we cannot confirm that yet.

As you say, we will wait for further developments in the case, which will tell us more.

I'm keeping my fingers crossed. 🤞

Yes, let's wait. I haven't received my withdrawal for 10 days now.

It's starting to get quite a lot, I guess our team move on soon too. 

As of 07/09, I still haven't received my withdrawal of 1,500 BRL, 12 days pending.

Okay, Tomas is still working on it, and I believe he will come up with something relevant.

Without that, we have to wait for further developments.