ExciteWin Casino - general discussion (page 4)

Mirage123: No. I sent them originally closing request on 24/09/2023. They lie they didnt reveive this request (even my Gmail’s .eml data shows it was sent succesfully), and they even replied me by adding me 1000€ to play more and wished good luck in games.

After it I lost 9000€ and contacted them again, then there came email account is closed permanently. This was a lie also, because in 2026 May and June they started again marketing me through email, with my personal details etc. I tried log in via Zimpler bank in logging method and it allowed me in and would have allowed to deposit. I contacted them again, no responses.. I contacted Zimpler, then at end of summer Zimpler has removed their services from ExciteWin. This opetator seems to have no license at the moment and the way they handle responsible gaming is predatory and illegal. And they mask now deposit payments to look webshop payments, which is sign of financial crimes.

Yes Indeed awkward that they also deleted my deposit history. It only can be Seen for the last 2 months which is very suspicious also . In my case they recieved and answered also on a number of times of I am sure I want to delete my Account and I confirmed it so clearly everything was read understand and still ignored .

Thank you for confirming that you’ve submitted the complaint. Your explanation that you answered their questions and confirmed the closure request, yet the account remained open, is important for assessing what happened.

Having uploaded five screenshots doesn’t prevent you from providing further evidence later. Our complaint team will ask for anything else they need, so please keep the remaining emails and conversations available.

I understand why the repeated requests without any action have left you feeling ignored. I hope the complaint helps clarify the situation, although we cannot guarantee a refund or directly close the account ourselves.

Has there been any Updates . Have u Managed to contact them ?

Hello, as far as I can conclude from the complaint in progress, the process is not that far. However, Attila is on it and will keep you updated.

Any news from the casino on your side, by the way?

No the Account still remains open and accessible. No contact has been made from them in any flatform

Oh, I was hoping the support could try to help clear up the situation and close the account as per your request. I imagine this must be a challenging situation. I strongly hope the current outcome is not the end.

The Account is Open and active but I havnt deposited any money since i put up the complaint on this flatform. I put all my faith now with you guys to help me close this horrible chapter .

I understand. Please continue to avoid making deposits as you have been doing. To help you stay away, take any measures you can think of, such as banking blocks and limits on internet transactions, cards, and any other available payment methods you can effectively limit. I know this is a demanding situation, but this is going to take some time and you have to be strong.

As Long as i know you and your Team are working on it i can continue to stay strong . Thank you for your Support

Anytime, Mirage123. 🙌

I'll be here to see how you're faring and what's new when something new (hopefully positive) occurs.

I can finally now no longer log in to my Account anymore ! Thank you for this I’m very happy that you managed this and that I did Not deposit any Money since I first approached you .

hopefully now they can refund me the losses made But already a big thanks to your Team for this huge milestone for me ! Appreciate your lot immensely and can breathe now much lighter !

Oh, I’m so glad to hear this! Knowing that your account is finally closed and you can breathe a little easier really means a lot. And I’m especially glad you haven’t deposited any more money since you first contacted us. That’s a big step too.

Thank you for your lovely words. I know the refund is still an open question, but I’m really happy this part has finally been sorted out for you. 🙂

The recent complaints ongoing right now on this platform expose the exact same predatory pattern that ExciteWin uses systematically against vulnerable players.

If anyone still doubts how irresponsible and unsafe this operator is, just look at these two active cases (there is similar third case as well, but the player has not replied yet):

WilliamsSimzz's case: The casino was explicitly informed about a medically diagnosed gambling addiction as early as July 2025. Instead of a permanent block, they kept the account fully accessible, ignored the distress, and bombarded the player with over 30 personalized VIP offers and phone calls to extract high five-figure losses. Now, the casino is trying to hide behind a generic T&C clause regarding chargebacks to avoid a refund, completely deflecting from their massive responsible gambling failure..

Mirage123's case: This player begged and confirmed to close their account over 28 times via email and countless times on live chat over 16 months due to severe gambling problems affecting their personal life. ExciteWin intentionally ignored the requests, tried to bribe them with bonuses to keep depositing, and just yesterday shamelessly claimed in the thread that they "were never informed about a responsible gambling issue." Thankfully, Casino Guru’s mediator Martin openly rejected the casino's defense, stating that the emails clearly contain references to a loss of control and harm to well-being.

My case was, they lie that they didn't receive my permanent account closing email request, although they even replied it by adding me 1000 euros to play more and wished good luck in games.. (loss of 9000 euros happened)

Only one request must be enough to ask account is closed, when it comes a responsible gaming. And I did two requests, my second request was successful, but in 2026 summer they re-opened account suddenly and marketing started in email.. so account is not closed as I was able to log in there via Zimpler bank log in -method. After it, Zimpler removed their contact with ExciteWin and now you can only log in via username and password. In addition, I had asked a deposit limit in chat at very beginning, but they didn't add it for me. (This casino has no self-tools available online)

This is not a coincidence or a "technical glitch." It is a calculated corporate mechanism designed to bypass self-exclusions, ignore direct pleas for help, and milk addicted players like money machines until they are ruined. Holding an 8.8 Safety Index under these conditions is deeply misleading for European consumers. I read from CasinoMeister, NovaForge Ltd casinos (and they have lots of them) do this same method for vulnerable clients and I am wondering how it's possible they operate without a license and no one is intervening in, it is illegal to be without a license?

It's interesting that ExciteWin contacted me now and offered me a little bit of money, so I would withdraw my complaints away from Yapily, ZenDesk and authorities. If you have been harmed by this casino under similar circumstances, remember that you have the right to look into your raw email data (.eml, in case they claim no email was sent to them to ask account closure/self-exlusion), hold them accountable publicly, and escalate your case to authorities like Yapily or relevant financial institutions you used to deposit with them. Do not let them ignore your rights. This company has still same owners of Rabidi NV and it's in Cyprus trade register with name "Estolio Limited". Here is the data for it https://mtr.ttja.ee/taotluse_tulemus/674115?backurl=%40juriidiline_isik_show%3Fid%3D291983

Did u accept any deal with them? How much are you looking for compensation ? Does the time elapsed to respond on this forum have any implications to my case ?

I havnt heard from anybody in the last 7 days . If Martin opened a case does it mean it’s still on going ?