Duelbits Casino - general discussion (page 3)

Hi, could you show me what the casino wrote to you? I'm assuming you're not aware of anyone using your account, right? 

If it's the case that you are saying that the casino is not telling the truth, I would try to file a complaint with us and our team would investigate. 

What do you say?

Hi, sounds great. I dont think anyone used my account. I didnt give it to anyone to use either. The account is verified. I even withdrew funds from it once. I was very surprised by their decision. This is the first time I have seen this.

Today i received this message from them~

For privacy and security reasons, we are unable to disclose the exact details of the violation. However, please know that the decision was made following a thorough review by our compliance team and is in line with our Terms of Use.

We understand this may be disappointing, but this decision is final and the account will remain closed.

I will post the link for you here where you can submit your complaint. Such cases are surely better to investigate and find out what actually happened there if you are unaware of any violations.

Our complaint team will get in touch with them and hopefully find out soon.

When was the last time you had a successful withdrawal from this casino, please?

Problem solved. They opened the account and I was able to withdraw the money. Thanks for help

I like how the casino acted. What about you?

It is very important that they can and are willing to solve issues like this.

So, will you continue plying there after all this, or do you have to think twice?

I am happy with this decision. They limited my betting options. After, my account was in +. No, I will never play there again.

Hmm, I see. Hope you are going to find a casino perfectly suitable for you.

And if you come across anything unusual, well, you know where to go.

0 stars for this casino.

Registered here few weeks ago, and won around 200$, after requesting withdrawal complete verification immediately, but these poor guys can't withdraw funds for more than 14 days. The reason - manual checking of account. Crazy, total balance 448$ . Strictly prohibited for high rollers to play!

It is surely a long time to wait for a withdrawal, and our complaint team will review your case as soon as possible, and hopefully then we'll be able to help out.

Is your verification done already, though, or not yet?

yes, was complete immidiately when they ask

Hello, I deposited 40 euros at duelbits, I kept betting on soccer, until I reached 3000 euros.

Then they suspended the account without justification, but said I could withdraw my money.

Since then I've been trying to make withdrawals, and the staff cancel without giving any justification.

Hi, I'm sorry to hear that this situation has arisen. I think that maybe, since you've managed to win so much, they don't want you to win any more, which is why you can't bet anymore. But as long as you haven't broken any rules, you should be able to withdraw your winnings normally. How long has it been since you've been unable to withdraw your money?

Besides, it’s worth mentioning that our team doesn’t deal with sports betting, since we don’t have experts or knowledge in that area.

But if you need help, I have some links you could check out, and maybe they could assist you.