ForumCasinosDuelbits Casino - general discussion

Duelbits Casino - general discussion

2 years ago by pamelapop9105
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5823 views 21 replies |
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2 years ago
If you want to discuss anything related to Duelbits Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
2 years ago

I'm waiting for 3 days for my withdrawal and nothing happened,this it's a very vad casino,i try to contact whit customer attention but don't answer

pamelapop9105
2 years ago

Hello,

I tried to get in touch with their live chat operator myself. Each message ended as "not seen yet" then suddenly a chatbot appeared. Not useful at all.

file

I'd wait a few more days then submit a complaint here on Casino Guru. What do you think?




Radka
2 years ago

it's a small amount, I just don't know what's going on, I can't contact them at all and I don't even answer my email, the problem is that I don't know if to play in this casino for the moment. my chat doesn't open at all

2 years ago

file

2 years ago

Good customer service. The big disadvantage is that they don't have a first deposit bonus.

darius31278
2 years ago

Hello,

I think that lots of players expect something additional for free to their deposits, not every casino is fond of such promotions, however. 🤔

1 year ago

not resolved 500k$ problem and 400k$ from another guy, something going on.

please, if you have any delay in payment over 100k$ contact me


Edited by author 1 year ago
xculst
1 year ago

I saw that - waiting for the regulator. At this point, I wish you good luck.

Do I understand correctly the real pain here is the AML process? Just want to be sure...

xculst
1 year ago

Hi did you get your money if not do you have a contact email I can contact you on ?

Mark2rage
1 year ago

Hi, did you also have a problem with this casino ? 

Anyway, according to the complaint I see, xculst finally got paid a month ago. This is the information he gave us, which you can see in the attached complaint: "After 30+ days and a lot of documents from my side provided they do withdraw. So problem is solved. But it's was very hard to do and they didn't made any tip to my side for this month."

If anything happens on your side, don't hesitate to let us know. 

5 months ago

Months ago I decided to deposit and play every single NBA, premier league, NHL match and many other south american football matches like I normally do in any other bookmaker and next day I got a mail informing restrictions. Restricted in less than 2 weeks after registration 😂 file

SunsetGaze
5 months ago

Did you get any explanation why they would do that? I wonder.🤔

SunsetGaze
5 months ago

Were you mostly successful with the bets? Otherwise, I don't see any reason why they did it to you.

BTW Are you still allowed to bet even with some max. bet limits or are you fully restricted to bet on Sports?

Romi
5 months ago

When I asked they simply said it was a trading team decision, no real explanation was provided, I don't remember breaking any T&C, I suppose they are just trigger happy because I checked reviews and other player also got restricted from bonuses, but he doesn't mention a stake restriction.

Daniel
5 months ago

I ended up in the positive but the profit wasn't high nor my bet sizes were, considering on average I bet 60 euros per event across all sports and my average odds is something around 1.8, it's not something that any big bookie would consider threatening. I got stake restricted but never tried the max bet allowed, when I found out about it I made a withdrawal and closed the account, but normally when you get stake restricted they still take your bets but only on really small stakes (some cases as severe as no more than 5 bucks per bet).

Getting restricted doesn't neccesarily mean you broke T&C or you are deemed as a liability, majority of the time it's just bookies miscalculating their own user's betting habits, Bet365 is famous for restricting anyone making a penny 😂

SunsetGaze
5 months ago

I openly admit that I'm not very skilled when it comes to sports betting, but your description made me think about how hard it must be for anyone to resolve similar sports betting "issues" when they have nothing in common with rules.... 😁

5 months ago

When I asked they simply said it was a trading team decision, no real explanation was provided, I don't remember breaking any T&C, I suppose they are just trigger happy because I checked reviews and other player also got restricted from bonuses, but he doesn't mention a stake restriction.

5 months ago

Oh, that doesn't help at all if they do not give any explanation about the reason and they just decide to do it because...🤷‍♀️

Radka
5 months ago

Yes, everytime I see a case of anyone getting banned from a bookie or restricted they never know why the ban or restriction was applied, it's easy to find complaints of users online who got targeted by a bookie for whatever reason and most of the time users have no idea why that happened, mostly because operators use really ambiguous terms to explain the ban, some operators are simply trigger happy

Romi
5 months ago

At least they processed my withdrawal, I understand casinos and bookies can decide who they make business with or who they accept bets from, but definitely not stating a clear term or condition as to why a restriction is being applied doesn't help anyone

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