Drake Casino - general discussion (page 3)

No problems will occur. I got paid already!

Great, so it will probably be time to stick to casinos that are reliable for you, because there will be a path leading here. I hope for many more wins. 🙂

Both accounts Vip slots and Drake are closed!

Player Beware!

Why is this casino the number one on your site? It kind of makes me question the validity of the whole site to be honest. What the fuck is like negative and I have a negative experience as well that I will open up.

Hello,

despite your tone I think I can help you with an explanation. This casino is not number one by the way, though based on its stats it si among we deem worth showig.

If you take the time to look at tab called "Safety Index explained" you would know that:

Since this is our first post on this forum, we of course know nothing about your bad experience, so I would like to ask you politely to share it, at least.

Give others some space to reflect on what you have to say. General complaining has no real value, would you agree? Who knows, we may be able to help you.

Think about that, please.

got a withdraw approved 3 weeks ago , have not received a cent in my bank and casino refuses to give me a reason why they just say investigating.

How do i get in touch with the right people to sue for theft and abuse of terms and conditions.

You have done the right thing by submitting a complaint here with our team. They have already started to work on it and will get back to you shortly.

May I just ask if both of the withdrawals have already been approved or are still pending? I couldn't understand it exactly, as you said that the casino is still investigating, you know.🤔

Both withdrawals have been approved with the money leaving the casino account. One withdraw was approved on the 5th of AUG and one approved on the 12th.

I really dont understand exactly what this casino is going on about either its a simple breach of terms and conditions.

I spent the last few days sending many emails with no luck just standard copy paste replys saying

Dear

Alexander,

Thank you for contacting DrakeCasino.eu!

We sincerely apologize for the inconvenience, please note that we are currently investigating what happened with the transaction and we simply need a little more time for that.

We kindly ask you for a little bit more patience regarding this matter. Once we know more we will notify you right away.

If you have any other questions, feel free to contact us at any time.

LITTLE MORE TIME ???? its been over 3 weeks and they want more time to come up with excuses for theft.

It seems really frustrating to me and your anger is understandable.

Hopefully, our team will be able to come to the bottom of this and you'll be able to get your money soon.

Let's see how the casino will cooperate and resolve the issue. I'm keeping my fingers crossed for the fastest and best resolution possible.🤞

@CasinoGuru: I know that with thousands of casinos & bonuses there is an endless need for updates, but what is the correct way for a user to report errors?

Three months ago I clicked on "maybe not working" for the bonus for this casino and filled in a comment. Unfortunately, the bonus still says there is no winning limit.

I signed up through you because there is no limit, deposited 20 USD and was reeeeeally lucky, one slot brought me over 10,000 USD within 30 minutes and I was soooooooo happy.

Until I checked the terms and conditions and could cry...

"Acceptance of any casino deposit bonus of 200% or more of the deposit amount, is subject to a maximum cash out limit, which is 10 times the bonus amount, or $10,000, whichever is lower, unless otherwise noted."

Hi, we usually try to update the casinos at some interval of time, but since there are so many of them that we add, it is not always possible to do it on a monthly basis, let's say.

Anyway, what was the specific bonus from us? I tried to look and I found two of them saying they have unlimited cashout. 

Also, if players notice something they can contact us and we try to fix it because sometimes Terms and Conditions can change and so what was valid a few months ago may not be valid today.

Anyway, feel free to tell me and I'll try to ask you about it. Of course, I would say that you should always look at the Terms when you are playing with a bonus ahead of time, because things like I said can change.