Great, so it will probably be time to stick to casinos that are reliable for you, because there will be a path leading here. I hope for many more wins. 🙂
Hello,
despite your tone I think I can help you with an explanation. This casino is not number one by the way, though based on its stats it si among we deem worth showig.
If you take the time to look at tab called "Safety Index explained" you would know that:
Since this is our first post on this forum, we of course know nothing about your bad experience, so I would like to ask you politely to share it, at least.
Give others some space to reflect on what you have to say. General complaining has no real value, would you agree? Who knows, we may be able to help you.
Think about that, please.
You have done the right thing by submitting a complaint here with our team. They have already started to work on it and will get back to you shortly.
May I just ask if both of the withdrawals have already been approved or are still pending? I couldn't understand it exactly, as you said that the casino is still investigating, you know.🤔
Both withdrawals have been approved with the money leaving the casino account. One withdraw was approved on the 5th of AUG and one approved on the 12th.
I really dont understand exactly what this casino is going on about either its a simple breach of terms and conditions.
I spent the last few days sending many emails with no luck just standard copy paste replys saying
Dear
Alexander,
Thank you for contacting DrakeCasino.eu!
We sincerely apologize for the inconvenience, please note that we are currently investigating what happened with the transaction and we simply need a little more time for that.
We kindly ask you for a little bit more patience regarding this matter. Once we know more we will notify you right away.
If you have any other questions, feel free to contact us at any time.
LITTLE MORE TIME ???? its been over 3 weeks and they want more time to come up with excuses for theft.
It seems really frustrating to me and your anger is understandable.
Hopefully, our team will be able to come to the bottom of this and you'll be able to get your money soon.
Let's see how the casino will cooperate and resolve the issue. I'm keeping my fingers crossed for the fastest and best resolution possible.🤞
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