DelOro Casino - general discussion (page 24)

And there's a fundamental point.

In order for them to accuse me of doing it, as they have done from the beginning when I have the chat with JULIANA, they have to show proof that it really was me, not just say that it was me!

Thank you Radka, I can assure you that I will do everything for this casino to be held accountable for what it did to me.

Thank you for the summary.

Do whatever you feel is best, of course.

But they could at least call the owner here to the thread, from what I've seen in previous posts he was very active.

But from one moment to the next he disappeared!

You could question the evaluation you give them according to my summary, everything I have said, I have proof:

Chat conversations

Telegram conversations

Photos of the terms as a video in case they changed anything.

The last emails they sent

Evidence when I changed my password, such as the communication that I couldn't log in to my account.

Proof that when I was chatting with them I was using a totally different device to the one they send.

I would like to inform all frequent users of casino del oro to activate 2FA, as this casino has never informed me of this possibility since I registered in January.

They say it was me but they don't prove it was me, I ask for proof and nothing.

Conclusion:

Get out of this casino as soon as possible, they are scammers.

DelOroCasino

I would like you to answer my emails first, I have already sent several emails to support and I don't get any official response from you, you send someone to talk to me on telegram that's all.

In order for you to accuse me of playing the game, you have to have proof of it, not say that I did it without any foundation or proof.

The complaints are ongoing and I hope your casino is held responsible for what they did to me!

Fraud and identity theft!

I believe I have nothing else to add. I'm sorry.

I want to make it clear that if I were the one playing and spending the balance, I wouldn't be doing all this work, which isn't even good for me psychologically.

I want to make several arguments visible here that I can verify.

"I initially received a set of data (IP/User Agent) that didn't match my equipment. Later, this data was deleted and replaced with different data. This raises serious doubts about the reliability of the information provided by the casino and proves that there was manipulation or, at the very least, gross negligence."

"If I had actually played, the logs would have been clear and consistent from the start. The fact that the casino changed versions already submitted proves that they can't support the accusation against me."

Furthermore, support has stopped responding to me and I only obtained this information by speaking to a person who claims to be John, who was my vip manager in the past and that the casino passed this information on to him, the last e-mail I received from support was this one:

Thank you for contacting us.

Please be advised that we are finalizing the collection and analysis of all logs and data required for the ongoing investigation.

In accordance with our standard procedure, and considering that there are already complaints open on GuruCasino and AskGamblers, your account will remain temporarily closed until the process is completed.

As soon as the investigation is finalized, we will contact you with the official decision.

We appreciate your understanding and cooperation."

I haven't had any official response from support, just a messenger by the name of John who told me the following:

Casino100:

I told you that our team has concluded that there is nothing we can do to help. Our team believes that you have lost your funds. And you should have activated 2FA, just like our other 95% of users. There's nothing I can do either. I'm sorry. I've tried to help, but there's not much I can do here.

In other words, the team believes that I lost the funds but they have no way of proving that it was me, they send the wrong user agent data when I say that it's not them, they delete it and send others, if they were really sure that it was me playing, this wouldn't happen.

I'm sure they'd send all the proof and then some.

Many may not believe me, but I think what I've written says it all!

Thank you all for your attention and time.

Never play at this casino be safe

Have they done anything to you?

Is that true?

Radka, what number is this?

Who is this user?

I don’t know. It say deloro casino, so don’t send a message to this number. Everything of delorocasino is fake so also this number Watch out with them

Deloro casino, don’t play here. No winning chance at All. You are warned

It is a scammer. If u click on the profile you will se that the acount is banned.

Ok

The user is a scammer; all you need to do to find out is to see his other posts in his profile. He pretends to be an admin for far too many casinos and provides only telegram contact which is the most usual scamming tool. By the way, this is how casino accounts get used by third parties—cybercrime.

Thanks, I couldn't see it because it was blocked!

Even so, they don't just have to telegram to get into your equipment, they have to do more than that!

Hello, I just wanted to wish you good luck with your complaint. If others are interested, the full details are right here 👈

Please keep us posted on the progress if you like. Problem gambling is a serious matter, and I’d like to follow your case to see how it develops.

👍 Precisely, if you found the profile after an admin took an action, or after the scammer had posted far too many posts and got an automated temporary ban, like in this case, the ban will be visible.

I know it sounds complicated, but you did well! It is always better to ask and wait for a response rather than "try and see."