DelOro Casino - general discussion (page 23)

Thank you for keeping us updated. I’ve already explained everything I could in this case, so at this point I honestly don’t have anything meaningful to add. I completely understand that a lot of what you’re writing now comes from frustration, but unfortunately I only see more and more contradictions rather than something we could actually build on.

I respect your decision to keep sharing your experience here, and the thread will of course remain open for other players who might want to comment.

I respect your feelings, but I believe your posts have said it all.

Seems like it is best not to respond to you anymore. Take care, please.

Obviously, I'm not the one to answer such a question. You see, this way of communicating, in my opinion, undermines your position.

I've been telling you all along that cybercrime occurs when someone else uses your account without your knowledge, causing you to lose your balance. So it's understandable that the details were different because you were unfortunately victimized by a hacker or scammer.

You know I don't see the point in continuing in those circles. I apologize.

Ok thanks

Thank you, too. I hope this was your last terrible cybercrime experience.

Hello,

Don't worry, please. I do understand your point, and if I may have a suggestion, please report this to your local authorities as a cybercrime. They should realistically explain to you whether there is something they can do.

I appreciate your efforts to raise awareness about those edge cases. Sadly, no casino verifies a player's accounts before every session is initiated; the fact that someone else was able to access your account is the prime problem.

Most casinos have stated in their rules that this risk falls on the players because it is impossible to prove whether the player kept his login credentials completely secure at all times.

Even if you did not play out the money, if the person was logged in using your profile, this is how scammers operate.

Today, one fake app from the Google Play store, for example, can cause the device to leak data.

I know how it sounds, and I know you're sure you've not done anything wrong; I respect that.

To be completely honest, as long as we have no way of investigating, I really do not have much to add. We will still be trapped in what they said, and I think this: if you understand what I mean.