DelOro Casino - general discussion (page 23)

I accept all criticism, you can say it was me etc...

But if you don't have proof, you can't accuse me!

I'd really like Deloro's representative to come and talk to me.

Those who accuse me without proof, think about this:

TODAY IT WAS ME, BUT TOMORROW IT COULD BE YOU!

What do you mean it's my fault?

I stayed in the casino because after what happened I thought I wouldn't have any more problems with them.

But there you go.

Thank you

As I've already said several times in this thread, I'm not a crook and this situation was resolved through an agreement signed with them.

But I only see people going to see my history, apart from one member who went to see casino information.

Look at the casino's history too and then we'll talk.

Okay, can you prove what you're saying?

I haven't done anything!

I'm just waiting for someone from Del oro to say something here !

Desperate is the right word, how would you feel if you woke up after your last withdrawal, tried to log in and couldn't?

Being told in the chat that everything was fine with the account and not being able to log in, and insisting that it's not possible, and then when you finally manage to log in the account is at 0 how would you feel?

You also have complaints here and you're trying to recover the money you've won, which is rightfully yours, the situation is similar.

It's easy to judge!

Good afternoon everyone,

After much struggle I managed to get them to send me the ip as the device used to prove that it was me !

And these were the words:

After carefully analyzing the situation, our team confirmed that the IP address used to access your account corresponded to both your usual connection and the one active at the time you reported the problem. In addition, the device used corresponds to the same device on which you regularly play.

After receiving the data you sent, I immediately realized that it wasn't my device or my provider's IP address!

And I can verify this information through Chrome activity.

gurucasinos continues to protect this casino and give it a reputation of 100 , they should review the score they give this casino ! This is how they deceive users who are looking for safe casinos!

At the moment, I've asked another intermediary company to take up my case, since gurucasinos didn't want to investigate or call the casino's representative.

I know I won't get my money back, but I'm going to do everything I can to make sure this casino is called to account and closed down if necessary!

I will post here all the information they gave me about the casino, after they have concluded my complaint with the other mediator.

I would like more people who have experienced the same or something similar to join me here....

Thank you for keeping us updated. I’ve already explained everything I could in this case, so at this point I honestly don’t have anything meaningful to add. I completely understand that a lot of what you’re writing now comes from frustration, but unfortunately I only see more and more contradictions rather than something we could actually build on.

I respect your decision to keep sharing your experience here, and the thread will of course remain open for other players who might want to comment.

Frustration?

I get data that isn't mine, they're making it up and you say it's Frustration ?

Frustration is you supporting this casino and giving it the score you do !

I respect your feelings, but I believe your posts have said it all.

Seems like it is best not to respond to you anymore. Take care, please.

That's better!

But why did they send me data that doesn't match mine?

What's more, they're trying to find out what my ip is, and I can prove the device and ip through the activity history.

Answer this and we'll leave it at that 😉

Obviously, I'm not the one to answer such a question. You see, this way of communicating, in my opinion, undermines your position.

I've been telling you all along that cybercrime occurs when someone else uses your account without your knowledge, causing you to lose your balance. So it's understandable that the details were different because you were unfortunately victimized by a hacker or scammer.

You know I don't see the point in continuing in those circles. I apologize.

Ok thanks

Thank you, too. I hope this was your last terrible cybercrime experience.

Radka,

Let's not make this any longer, I agree that it is a cyber crime but coming from inside the casino!

From the moment they say it was me, they send proof of user agent in which it is not me.

Radka,

I won't go on too long, but from the moment the DelOro casino says it was me and that they have proof of all the records etc....

And then they send User-Agent data that doesn't match my device and after saying that it's not my data they delete the post, send other data again and ask is this your ip and device?

This only shows that they are trying!

I understand your point of view, but now I understand mine, it's very strange, first they say they have everything, all the data and then they send the wrong data.

Thank you for your time!

I hope everyone pays attention to this topic when thinking about registering for this CASINO!

Hello,

Don't worry, please. I do understand your point, and if I may have a suggestion, please report this to your local authorities as a cybercrime. They should realistically explain to you whether there is something they can do.

I appreciate your efforts to raise awareness about those edge cases. Sadly, no casino verifies a player's accounts before every session is initiated; the fact that someone else was able to access your account is the prime problem.

Most casinos have stated in their rules that this risk falls on the players because it is impossible to prove whether the player kept his login credentials completely secure at all times.

Even if you did not play out the money, if the person was logged in using your profile, this is how scammers operate.

Today, one fake app from the Google Play store, for example, can cause the device to leak data.

I know how it sounds, and I know you're sure you've not done anything wrong; I respect that.

To be completely honest, as long as we have no way of investigating, I really do not have much to add. We will still be trapped in what they said, and I think this: if you understand what I mean.

Good morning Radka,

Thank you very much for your reply.

I want to inform you that in Del oro's own terms and conditions, which I can post here if necessary, in cases like these when the user reports that he can't access his account, which was my case, they have to check if there are any transactions and block it, which is in their terms and conditions.

What's more, it wasn't a cyber-crime because it doesn't make sense, if it was a hacker would never spend my casino balance but withdraw it to his account.

It was the casino itself that did it!

I'm sure of it.

And yes, they do have a way of proving that I sent what I asked for:

Raw access logs containing date/time, IP address, full User-Agent, session IDs and cookies associated with the account, and the actions taken;

Full HTTP request headers, including client hints and X-Forwarded-For, if applicable;

Session history and session IDs associated with the account.

From what I've heard, this is the most important part:

Session IDs and cookies associated with the account, where it shows that when I was recovering the password my account was logged in, and JULIANA herself said that the account was active and without problems when she said she couldn't log in !

Their silence says it all: not only have they blocked my account, they haven't replied to my emails since September 3rd.

If I really was the culprit, they should provide me with the data I requested, because that's the only way they can prove that I really did it.

Note that they sent me totally wrong user agent data and as soon as I told them they were wrong they deleted it and sent me new ones, which only shows that they are deceiving me.

There are several factors that should be taken into account, it is not a cybercrime but within the casino itself that they have done this in order to blame that it was me who lost the money playing, the proofs are all there the evidence their speech in the chat!