DelOro Casino - general discussion (page 22)

Hello BP54, I left the casino two days ago.

And look what I got from the staff because I was losing a lot and I think it was you!!

He told me don't lose hope I have this player who just won this.

So that player was you.

Yes, this is my print, I sent it to them to show them the winnings

Yes, I know that they promote different withdrawal options, but then it’s a completely different set of rules once you’re actually at the casino. That’s why it’s important to read what others are saying. Most of the time, you can ignore the reviews from users who only have one review.

Hello again.

Your complaint has already been reviewed in detail and officially closed. We all understand your frustration, but opening the same issue in different threads will not change the outcome.

In addition, please keep in mind that every casino’s terms and conditions state that players are responsible for keeping their login credentials safe. While I understand why you raised the request for the casino to publicly prove who played the account, this is not something that can realistically be done. From the outside, no one can verify who actually accessed the account, whether it was you or a third party, so the request for proof in the forum sounds quite misplaced—can you prove it wasn't you? Same logic, opposite perspective, I'd say. I hope you understand what I mean.

This logic is why cybercrime or account misuse incidents fall outside the scope of our Safety Index and rating system and are considered a cybercrime. It’s not about ignoring your evidence; it’s about the limits of what can be investigated and fairly assessed.

I know it is challenging but it would be better to deal with it rather than continue like this. Do not harm yourself further, please.

I agree with Radka on this. The best thing for your own health is to let this go and move on.

I’ve looked into this casino a bit. Everything from players sending money directly to support to their private bank accounts, and so on. I’m not saying what happened to you is impossible, even if the chances are very low. But in the future, make sure to check casinos properly. Skip all the "1 review" players who write that a casino with a €500 weekly withdrawal limit and 5-day verifications is the best thing that ever happened to humanity.

I hope you can move on from this loss. The money you won is a big amount that could have done a lot of good in your life.

You need to understand that their score is affected by everyone who leaves reviews. So it’s not Guru that is misleading you, it’s all the people writing reviews, and it’s impossible to verify that everyone who posts a review has actually played at the casino. That’s why I said to read all the reviews—it’s really not hard to see whether a review is genuine or fake. If you’ve been playing for a few years, you know what to expect and how a proper casino should behave.