DelOro Casino - general discussion (page 22)

If you don't believe me, that's your problem.

I'm not going to give up, I have all the hourly conversations that prove my version.

If I wasn't right, I wouldn't be wasting my time answering and being accused by members without proof!

At this point I will no longer reply to any comments.

I will leave the case to the mediator of my case and wait.

Thank you.

Hello BP54, I left the casino two days ago.

And look what I got from the staff because I was losing a lot and I think it was you!!

He told me don't lose hope I have this player who just won this.

So that player was you.

Yes, this is my print, I sent it to them to show them the winnings

I thought a lot before answering, because I said I wouldn't.

First of all, I'd like to thank you for your comment and your note.

I'd like to say it was me, but it wasn't!

If it was me, I assure you I wouldn't be wasting my time on this.

I know many people don't believe it, but that's what happened, and the chats I have prove it.

Let's wait for their response.

Everything I've said is true, and the other complaint I had here with them has been resolved and I can't reveal the details!

But reading several threads back we can see that the casino is not reliable and as for what you said here :

"But you also need to read the reviews of other players, read their rules, and so on."

If we go that way, the casino passes on information about daily and monthly withdrawal limits that don't correspond to the truth, for example, and they have it written in the rules, but that's it.

And as I've said elsewhere, I went to that casino because of the high score on the guru and because it's a reputable forum, that's what led me to sign up.

Thanks again for your comment and for following the process.

Yes, I know that they promote different withdrawal options, but then it’s a completely different set of rules once you’re actually at the casino. That’s why it’s important to read what others are saying. Most of the time, you can ignore the reviews from users who only have one review.

Good morning, everyone,

Unfortunately gurucasinos can't help in this case due to the information that Radka posted in the other thread which you can see here:

https://pt.casino.guru/forum/casinos/casinos-confiaveis-para-jogar---com-saques-altos/2?utm_medium=email&utm_source=system&utm_campaign=forum&utm_term=15-09-2025#post-216508

Which makes me wonder what kind of evaluation is done for casinos to have a high reputation on Gurucasinos.

In conclusion :

Many people may not believe me and say that I was the one who played, but because it's a lie and because I have a clear conscience I will fight to the end.

I ask that anyone who accuses me of being the one who played the game argues and proves that it really was me.

Because I've already sent several emails to Del Oro's support to demonstrate that it really was me who was playing through the ips / time / macadress logs of the equipment and so far nothing.

I'd like to ask the DelOroCasino representative to at least come here and show that it really was me and to provide concrete proof of this.

As I said, many may not believe me, but what happened to me is REAL and the casino itself is failing to meet their terms and conditions.

Hello again.

Your complaint has already been reviewed in detail and officially closed. We all understand your frustration, but opening the same issue in different threads will not change the outcome.

In addition, please keep in mind that every casino’s terms and conditions state that players are responsible for keeping their login credentials safe. While I understand why you raised the request for the casino to publicly prove who played the account, this is not something that can realistically be done. From the outside, no one can verify who actually accessed the account, whether it was you or a third party, so the request for proof in the forum sounds quite misplaced—can you prove it wasn't you? Same logic, opposite perspective, I'd say. I hope you understand what I mean.

This logic is why cybercrime or account misuse incidents fall outside the scope of our Safety Index and rating system and are considered a cybercrime. It’s not about ignoring your evidence; it’s about the limits of what can be investigated and fairly assessed.

I know it is challenging but it would be better to deal with it rather than continue like this. Do not harm yourself further, please.

All due respect to Casino Guru, but your response makes no sense.

I didn't ask to "prove who played". I asked for a simple fact to be analyzed: while I was recovering my password (with email registered at 06h52), the account was being used for betting at the same time. This is technically impossible in a secure system.

What's more, Juliana herself said that she could change my password manually, which proves that employees have direct access to players' credentials - something very serious for the security of any customer.

We're not talking about "external cybercrime", but rather the operator's internal failings and failure to comply with its own terms (e.g. not suspending the account after notification of improper access).

Casino Guru chose to close the case without considering this objective evidence. Anyone reading this should understand the risk: a casino can seriously fail to protect accounts and still maintain a high reputation here, because these problems don't enter the so-called "Security Index".

I agree with Radka on this. The best thing for your own health is to let this go and move on.

Thank you for your concern.

But I'll go all the way!

I know it wasn't me, it's strange but it happened to me!

I’ve looked into this casino a bit. Everything from players sending money directly to support to their private bank accounts, and so on. I’m not saying what happened to you is impossible, even if the chances are very low. But in the future, make sure to check casinos properly. Skip all the "1 review" players who write that a casino with a €500 weekly withdrawal limit and 5-day verifications is the best thing that ever happened to humanity.

I hope you can move on from this loss. The money you won is a big amount that could have done a lot of good in your life.

Thank you for your reply.

But even with all this here gurucasinos is all normal and therefore the score they have .

You need to understand that their score is affected by everyone who leaves reviews. So it’s not Guru that is misleading you, it’s all the people writing reviews, and it’s impossible to verify that everyone who posts a review has actually played at the casino. That’s why I said to read all the reviews—it’s really not hard to see whether a review is genuine or fake. If you’ve been playing for a few years, you know what to expect and how a proper casino should behave.

The casino's own terms say that if you report improper access, the account should be suspended. I notified them in the chat, and the assistant replied that "everything was fine", while betting continued while I was recovering my password.

👉 It's impossible for an account to be recovering its password and betting at the same time in a secure system.

It's not up to the player to prove innocence - it's up to the casino to prove that it has protected the account.

By ignoring this, Casino Guru ends up protecting the operator more than the players.

What's more, I'm tired of emailing support to ask for proof and so far I'm waiting for a reply!

I hope you can get over this loss. The money you've won is a huge amount that could have done your life a lot of good.

It's hard to believe, the money would have helped a lot, especially for your health.

I've never had a victory like this, and then this happens.

I'm going to try every possible entity.

And after the answers in this topic :

https://pt.casino.guru/forum/casinos/casinos-confiaveis-para-jogar---com-saques-altos/2?utm_medium=email&utm_source=system&utm_campaign=forum&utm_term=15-09-2025#post-216508

I don't understand Gurucasinos' criteria for evaluating casinos.

Believe what you want!

If I wasn't right, I wouldn't be here insisting.

What's more, I have proof, I have everything, I don't want to extort the casino, I simply want the money I've justly earned.

However, if you respond in this way, I would be happy for you to show proof of what you say.

Thank you 😉