CryptoLeo Casino - general discussion (page 2)

Thank you Romi for your message. It's very frustrating because I already had a verified account, I was playing and withdrawing without any problems and yet they blocked my withdrawals and asked for more documents to verify. They asked for documents that no other casino has ever asked me for. Bank statements, pay slips, everything... and I sent them and the account was verified. And yet they won't let me withdraw, they won't give me an answer or say anything? They're clearly delaying and doing everything they can not to pay me. I can't understand how this casino has such a high rating here on casinoguru. I've already replied to Veronika and even sent all the documents the casino asked for.

I would like to inform you that after much insistence, my account has finally been approved and my withdrawals processed. thanks for all your help

Hey, that is really great that after all this you finally got it.

Did you already receive the money as well?

It is for us important information because, without your confirmation, Veronika is not able to close your complaint, you know.🙂

Hi Romi, yes, I've already received the money in my account. I've also informed Veronika and the case is closed. Thank you for your help. 😉

That's nice of you and I am glad you got it solved.

Will you continue playing there now? What do you reckon?

I’ve been waiting for the payout for days. The account is verified, and I used to receive payouts quickly, literally within 24 hours.

Hey, how long are you waiting for the withdrawals now? Did you ask them if there is any reason for the delay? Did you only play with real money?

I have been waiting for two weeks; I played with my real money, and payouts in the past were processed within 24 hours.

Then it's a dealbreaker if you wait two weeks. I saw that you have already requested the complaint so we will see if our team will have to intervene or you will get the money in the near future. I believe that after a positive experience it will happen eventually.

If not, we will be here to try and help.🙂

Hi, I haven't received a withdrawal from Cryptoleo for over 60 hours, although I had no problems withdrawing before. I won a big express on the Champions League matches and now they won't withdraw my money. My account has been verified for a long time, I've been playing there for almost a year. During this time, the balance is minus more than $ 3,000 (I can provide all screenshots with deposits and withdrawals. Support does not explain anything. I wrote to them by email, so far they have not responded. I wanted to create a complaint on your website, but for some reason after the 3rd question I have a blank page and there is no continuation. Please help me resolve this issue!

May I ask if the situation still persists now? How long did it take before for you to receive your money from this site?

Unfortunately, we don't deal with sports betting, so I am not sure if we could intervene here, so I hope everything will be solved soon. Please let us know for sure.

Yes, they still don't withdraw money. Previously, they always withdrew within 1-2 days. It's a pity that you can't help(

I also played casino there, just not as often as I placed bets.

Well, we always give casinos 14 full days to proceed with the payment before we intervene. I could actually suggest you file a complaint so our team can see and investigate the whole situation, but be prepared that there can be nothing done before this time period passes.

What you actually could do is to wait and see how it will go, and surely let us know whenever you have any updates.

Could you do that, perhaps? We'll wait here for you.

Fine

Honestly, my friendly advice, avoid this casino!