CryptoLeo Casino - Player’s withdrawal is being deliberately delayed.

This casino is causing problems with withdrawals; they are DELIBERATELY DELAYING the payout so that I would gamble the money away. Once, I waited for them for a month, and in the end, I did lose the money. This time, that won’t happen. Shameful policy from a casino rated 9.8/10 by Casino Guru.

So, let’s get to the case... I was playing with real money and made a profit. I requested a withdrawal via crypto, which usually takes 24 hours. However, they’ve been delaying it for days. Then I received an email stating that my withdrawal was canceled due to a system error and that I should request the withdrawal again. I did that, and they said the payout would be processed with PRIORITY.

I contacted them, and they told me it would take 3 hours, or at most 24 hours...

It has been 15 days. My account is verified, and I’ve withdrawn money before, but the last time and now, they are doing shady things.

Dear vladan4053,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with your withdrawal.

To help us better understand and address your issue, could you please provide more details about the situation? Specifically:

• Have you received any further communication from the casino after your last interaction, particularly regarding why your withdrawal is delayed?
• Have you noticed any updates or changes to your withdrawal request status in your casino account?
• Did the casino provide you with any specific timeframe or explanation for the current delay?

Your cooperation is vital for us to proceed with the case and mediate effectively on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The money has just been paid out after 17 days of waiting. Please don't give these casinos high ratings anymore.

Dear vladan4053,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru