CryptoLeo Casino - general discussion

If you want to discuss anything related to CryptoLeo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Rigged algorithms as like in bruno casino or nine casino. (:

Did you try to ask the game provider about that? According to my experience, it is almost impossible to prove such a thing. 🤔 You would need to reverse-engineer the game itself, and this is certainly quite a big deal.

Any chance that the casino just applies lower RTP on slots? Some game providers even offer the casinos a few scales of settable RTP. 

I have no idea. Nevertheless, 13 years of experience as a gambler and scatters flying through my session somehow intuitively made me think that something is not right here.

That's quite natural. Sadly nowadays games are so complicated and structural, that trying to prove that something is altered, well - I already wrote that.

Normally, there are also other explanations. I'm sure you'll find some of my older answers in that regard.

But if you have your doubts, ask the game provider - save your gaming history for that.

In general, I am of the opinion that with COVID-19, the entertainment of playing in online casinos has changed very drastically to the detriment of the player in terms of gratifying hits by lowering the "win rate" through algorithms. I don't have any written evidence for this, but I played in various casinos over the two years and I notice such a relationship that there are many days during the week during the session that you have no chance to maintain the balance, the funds are lost despite reasonable play, manipulating the rates , frequent changes of prodviders. You can use all kinds of tactics, but it won't help.

That's my subjective feeling. I'm expressing my opinion, nothing else. (:

I noticed that from time to time, some players are asking when is the best time to play in certain casinos.

Technically, if two thousand people play slots in one casino at the same time, the chances for more frequent wins seem higher, than when only two hundred players are playing.

What do you think about that? 🤔 You sound like a skilled player to me, so I'm wondering whether you have experienced something similar.

Some called that playing in the "prime time".

Hey dear members 🙂

How is your experience at this casino?

I would be very interested

Best regards 🫡

Hi there.

Any way to get some help? Its been 4-5 days and no payout and support keeps saying same bs over and over. "we are reviewing your withdraw"

Very unacceptable behavior all around from this casino

Thank you

Hi, I've moved your post under the casino you're talking about. 

As for your problem, I would like to say that we give casinos 14 days to resolve the withdrawal. 4-5 days is not a big deal yet. The casino is communicating with you as I see it and there must be checks and if everything goes well I believe you will be able to withdraw the money successfully. 

If not, you can let us know and we will try to help you.

Will that be possible ? 

I deposited at this casino, and it's been more than 5 days and the money doesn't appear in the account, I've already sent proof of direct deposit from Binance, prints of the casino's deposit address, they say they're resolving it, in my opinion, they're just another few thieves like many others, I do not advise depositing here, besides the slots here do not give bonuses, and have RTP 96.50 maximum from pragmatic play, in other casinos it is different, this crypto leo, ninecasino and bruno, seem rigged

Hello there. I can see in your complaint that the issue was resolved and the money has appeared in your account. That is a positive news indeed. Have you had any other experience in this casino? Would you like to describe it to our users, maybe? And of course you can help other players by writing a user review of this casino as well. I am sure you already know how, right?😉

Since I created the account I played and withdrew naturally, one day I went to play slots I won $1400 and I went to withdraw it. After that, we're 3 weeks in and I haven't gotten a single useful answer about what's going on. The only ones I received were the automatic responses from the live chat

Hello. Sorry to hear you found yourself in such a situation. Have you tried to contact the support by mail, perhaps, to find out what is going on? Can you access your account in the casino? If you feel, that you need our help, I would suggest to file a complaint and our team will surely do everything they can to get it all solved. To submit one, just click/tap on this link 👈, please, and let us know if you need any further assistance.

I was just playing in the sports games, i was loving it, and i could withdrawl a couple times but then they closed my account saying that i needed to do verification, which i've done it and then the trouble started, i was asked to do a video call to confirm my identity and they delayed it 3 times, took 2/3 days to respond to my e-mails, in the chat they said they coudn't do anything i needed to wait and then i was able to schedule the meeting and done it, 10 days later and i've emailed them 3/4 times without respond, my account still closed and my money still there

I presume they're still trying to evaluate the call though the time efficency is not very convincing.

May I know how you feel about the call itself? In any case, if the casino fails to provide a resume in the next few working days, I would start thinking about submitting a complaint. Casino Guru provides a special team focused on resolving players' issues, and I feel you may need it.

Are you interested in the complaint details? Just let us know, please.

This casino claims to process withdrawals within 24 hours, but 4 days have passed and my withdrawal is still pending. What's worse, the withdrawal is blocked, meaning I can't even cancel it. This has never happened to me before, I have a verified account and have withdrawn several times. In the chat nobody helped me, they just apologized and told me to wait. Very bad behavior on the part of this house. I write here because I can never write a complaint on casinoguru.

I hope that our team will be able to help you out with your complaint, as they already started to investigate. Please provide Veronika with more information, so she'll be able to move forward.

Is there, by any chance, an update from the casino now after the weekend?

This casino is a comedy! First my withdrawal is pending without justification. Then, even though my account is fully verified, they ask me for more documents! Then I send all the documents and they are rejected because they say they are not necessary. After I started complaining here and on other review sites, they approved all my documents. My documents are approved and they still won't approve the withdrawal because they say the documents aren't approved yet, even though their own verification page says my account is all verified. If you love your money, run away from this casino.

Oh wow, that's a really messy situation as I could call it.

Let's see if our team will be able to achieve some movement in this case, because you must be already frustrated. Right?

Just give it a some time, please, and Veronika will get back to you as soon as possible.

If you have any kind of update, though, please inform us about it.