2 years ago
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Hi, as mentioned in your complaint we give casinos 14 days to sort out the withdrawal process. If this does not happen our team will try to investigate the situation and find out what is going on. However, since the casino hasn't given you any update for two weeks, I doubt that you have anything new and that they have told you why you still don't have your money?
Your account is already verified ?
Well, as I said, our team will try to help you in this situation and I saw that Nick wrote you back yesterday. So now that you're close to the time we give casinos, I wonder where this will go from here since the casino is not communicating with you at all.
If you have anything new, be sure to let me know.
I know it's tough, but you'll have to be patient, because our team is doing our best and Nick will get back to you and we'll try to contact the casino.
Hopefully they will get back to you and everything will be sorted out eventually, but I won't get ahead of myself. We'll have to wait.
Well, the casino is still making some checks, but I think it's been quite a while since you have not won a staggering amount of money.
Anyway, we'll have to be patient and hopefully you'll get some information soon that will make you happy. If not we are still here and will try to help.
Hello fellow gambler stat away from this casino. U mat win once and afther that the suck u dry casino guru reviews casinos based on looks and not by experience or player reviews this casino need 1/10 score but caisnoguru does not care wherever they can make money the will i once trusted casino guru but not anymore im done WITH all this crap wasting my time and hard earned money the whole casino industri Are shady scammers and thx alot casino guru for reviewing WITH 0 intensions of helping players !
Hmm, I don't really know what you're talking about now ? Just a few days ago our team helped you solve your complaint with this casino, so what happened to make you have this opinion ? Why should the casino have a lower rating and why don't you trust us anymore ? I think that would be a better explanation than to accuse us of taking money for something, because I don't understand the context at all. 🤔
Sorry, but that's pretty out of line with what you're saying. Based on looks ? How would we evaluate the casino ? When we review a new casino it's obviously harder to give it a very positive or negative rating right away, you need to have experiences from the players you are talking about, so when the casino gets on our page, the safety index is further developed based on time and experience. I still don't get the point of your complaining. We helped you resolve a complaint and now you're talking about how we give reviews based on looks and not player experience. If you lost here and that's the only reason why you are of that opinion I'm sorry.
If you want to know more about how our team is doing reviews look here: https://casino.guru/our-casino-reviews
You lack the pieces of knowledge to decide whether out Data Team is actually doing reviews properly.
Even though I try to take your opinion into consideration, I still need you to know that such abusive language won't be tolerated.
I would like to let you know that I hate your account to be closed.
We can't continue in such a dialog if you only express yourself in a very vulgar way.
You have been warned, though; hence, I'm restricting you from the forum.
Hello, I still have a €500 balance at Cryptobetsports. I had already submitted a withdrawal request two weeks before the casino closed, but it never went through. When the casino closed, I sent an email and was told to provide my details and wallet address, and the money would then be transferred manually. I haven't received a response to my email, which was sent five months ago. When I asked again, the email never went out because the casino's email address no longer existed. The casino hasn't reopened yet, so I had no idea how to contact someone who could help me. I hope you've found the right place.
Hallo, ich habe immer noch ein Guthaben in Höhe von 500 € bei Cryptobetsports. Ich hatte bereits 2 Wochen vor deren Schließeung einen Auszahlungsantrag gestellt, der allerdings nicht bearbeitet wurde. Als das Casino geschlossen wurde schrieb ich eine E-Mail woraufhin mir gesagt wurde, dass ich meine Daten und meine Wallet-Adresse angeben soll und das Geld dann manuell überwiesen bekommen würde. Auf meine Mail, die mittlerweile bereits 5 Monate zurück liegt, bekam ich bis heute keine Antwort. Als ich daraufhin nochmal nachfragte ging die Mail überhaupt nicht raus, weil die E-Mail Adresse des Casinos nicht mehr existierte. Bis heute hat das Casino nicht wieder aufgemacht, weshalb ich keine Idee hatte wie ich an jemanden heran komme, der mir weiterhelfen könnte. Ich hoffe bei euch bin ich da an der richtigen Adresse
It's an unpleasant situation, but I thought you would come sooner, not after five months of waiting. I would like to offer you our help, but I saw that the last complaints were marked as unanswered by the casino, and I assume that the same will happen to you if you open one. You can do that, but I think the outcome will be negative, especially after such a long time.
I'm sorry about what happened.😕
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