Cosmobet Casino - general discussion (page 3)

Well, it truly was the casino's mistake, because there should not be any wagering implemented, of course.

The thing is, though, that we won't be able to help you anymore because the money is lost, unfortunately. In such cases you should always contact the support so they can fix it or contact us, but you shouldn't play with that money.

I'm really sorry for what happened.

Perhaps you could ask for some bonus from the casino as compensation? Would that be at least some "healing patch" for you?

I'm just trying to find some kind of solution here, even though I know that it won't be enough, of course. 🤷‍♀️

Hi, I have emailed your support team twice without reply can you advise how long it would usually take them to deal with such an issue. As your team is very responsive and I would like to resolve this issue in a positive way that demonstrates your casinos commitment to player safety which I’m sure will gain confidence to the many members of this community. Thank you for your assistance

lo, could you explain in a bit more detail what you mean and what exactly you need help with?

Maybe we could help you with it if necessary.

I read about these checks; eight document rejections is too much. I wouldn't bother with anything after that, even if they end up paying me.

It would be best to wait for your complaint to be processed and for the casino to be invited to join the conversation. Also, I’d kindly ask you not to share your posts in threads that are not intended for them.

Thank you.