Cosmobet Casino - general discussion (page 2)

Anybody have any idea what’s happening with cosmobet,

I can’t access the website or their Twitter page

Hey. We didn't hear about any issues, and I can access the site from here. 🤔

Maybe try to ask the support about it and let us know the answer, please.

Anyone had any bother with winning and winnings not being added to balance then when u check Ur transaction history for proof I can not find anything on large wins but ur balance is high. I also can not verify and withdraw as they said they do not accept screenshots of documentation. 3 days I am trying with them and getting nowhere. Telling me that all transaction history is only recorded for 1 week so by the time I get it proved it will be deleted altogether and I will not be able to prove anything. All transaction is there of small winnings but transactions of larger winnings are missing. I only opened my account with then at wkd

I can see that you have successfully submitted a complaint here, and Nick is waiting for your response with some additional answers. Whenever you can, update him, please.

Is it able to see your game history in your account so you can check it and have a look if there was some kind of technical issue, perhaps?

Are you in contact with the casino, and are they trying to solve this issue?

The welcome bonus was not credited to my account, apparently because of a "technical problem". I was supposed to wait, but after an hour there was still no bonus, so I played without it. I closed the account straight away, that's how quickly I do things. DISGRACE

I am really sorry for this experience, but this things happen, unfortunately.

Did you contact the support later on, or you just decided not to play there again?🤔

COSMOBET CASINO IS A SCAM !! SONT PLAY !! AFTER FULLY VERIFICATION I CAN WITHDRAW MY MONEY, THEY WANT MORE AND MORE DOCUMENTS, SCAM COMPANY !!!

Hello, I see you need verification. What does the casino need from you, I mean what documents? Is it still rejecting something or what? 

Please try to describe it more and we'll see if we can help.

Cosmo bet casino is scam , i fully verified my account before played, but after withdraw this scammers wanted more documents, Yes you are fully verified but when you want withdraw you can't, want again documents, after when I send again next documents they again reject my withdraw and again want more and more , what a scam company.

It is nothing unusual that a casino would ask for some additional verification, you know.

Tell us, please, if they reject your withdrawal because the KYC is not finished yet, though. Is that so?

Also, when exactly did you request the withdrawal?

Hello, I'd like to share my experience with Cosmobet Casino. After using other similar casinos like 31bets, MyStake, DonBet, and Rolletto, Cosmobet has also proven to be very punctual with approved withdrawals, which were credited within a few hours. Until January 14, 2026, at 4:40 PM, after receiving an email confirming an approved withdrawal of €109, I never received the funds. The next day, the same thing happened with another withdrawal of €811. What should I do?

What payment method did you use, please?

Sometimes it can take a few days until the money appears in your account, you know.

I used a bank transfer, using the same IBAN as the two previous withdrawals, which were credited within a few hours via instant transfer. In this case, however, one transfer was approved on January 14 and the other on January 15, but the funds are still not in my account. Customer support told me they've filed a complaint because they believe the funds should be credited to my account within 24 hours of the withdrawal being approved.

So I hope it will be resolved soon. Please let us know.

I still haven't received anything, five days after the withdrawals were approved. They keep telling me the case is under investigation and that they'll keep me updated. I'm worried I've lost my money.

Hello, perhaps it is best to concentrate on not playing with the money. How about you start watching something catchy on Netflix? I'd say it's best to forget about the money for a few days. Limiting casino visits to only regular checks can help manage the risk.

In any case, I hope this does not take too long. You provided the documents, and the casino must also do its part. We will be here to follow the progress, ok?

Today I received an email telling me the withdrawal was unsuccessful and they refunded the total amount of €920 to my gaming account, telling me to try using a different IBAN for the withdrawal. Unfortunately, the system wouldn't allow me to withdraw until I wagered my entire deposit at least once, so I ended up losing my money. Considering that the deposit was made automatically by them, this is a scam. Can I file a complaint?

Hello,

Perhaps I did not follow the matter properly; are you saying that because of the one-time wagering of the deposit, the whole balance was lost, and thus there is nothing else to withdraw?

Or are you perhaps saying that the verification deposit was lost when you attempted to wager it, so now you want it back?

Additionally, the automatic deposit seems quite unusual; could you please explain how it happened?

Let me know.

Let me explain. I requested two withdrawals that were approved on January 14 and 15, 2026, but until yesterday I hadn't received them in my bank account. Yesterday, they emailed me that the two withdrawals had been unsuccessful due to issues with the bank and that my money had been re-deposited into my gaming account. I needed to request the withdrawal with a different IBAN. The problem is that the system required me to wager the amount at least once, like any other deposit, to request the withdrawal. The problem is that that deposit had been made automatically and not by me, so I shouldn't have had to wager it before withdrawing. Is that clear now?

Here is a photo of the deposits made by the system