Chancer Casino - general discussion (page 2)

I thought that what you're describing was how you continued to play, and the fact that cashback surprised or upset you.

They are rejecting my complaint about a fraudulent site. I don’t know if casino guru is trustworthy anymore. Chancer casino confiscated my winnings and my deposit. I made a 5000$ deposit into Chancer and they refuse to pay me out after doing an internal review??? They don’t respond to me anymore and will not even return my deposits that I made of 5000$.

I believe you should also have received an explanation as to why your complaints were not opened.

If the disputed money relates purely to sports betting, then unfortunately that’s not something we handle at Casino Guru, as we don’t specialize in sports-betting disputes. In that case, you would need to take the matter to a platform that deals with this type of issue.

AskGamblers, for example, may be able to help with sports-betting cases, so I would definitely consider trying there.

I am not contesting anything other of the winnings at this point as I explained a dozen times. I am creating the complaint based on the fact that the casino has blocked my account with no explanation whatsoever and refuses to refund my deposit. This has nothing to do with sports betting and I hope you can actually consider my complaint…

This is what you wrote: "I initially deposited 5K worth in BTC into my account. I played on their sports book, won and brought the balance to 10K. After a while I requested a withdrawal, my withdrawal never came through. I contacted support and they told me they are keeping all the money and not returning anything to me, not even the initial balance I deposited of 5000$."

That clearly states everything is about sports betting. They blocked your account but whole situation is spinning around SB. If they blocked you because of some violation of their sports book, we can't investigate your case.

And I am no longer basing my complaining on that. My complaint is now fully about the casino blocking my account and taking away the deposited amount.

And why can’t you at least put an effort to open my case this is really stupid, my entire complaint is on them blocking me and keeping my deposit… is that not illegal?

Why does it matter if it’s based on the sports betting this has everything to do with my deposit. I am entitled to get that back

Not to mention I had the same exact problem with another casino, I made a complaint here and you guys accepted it? So what with the inconsistency? Did you change your mind because you no longer want my complaints?

So according to you the casino is allowed to keep the money I deposited into my account? Is that what you’re trying to say? If that’s the case let me know.

Hello, I understand this is a difficult situation, but I believe we have no facts to share with you; we can only try to assist you through patient communication, which has clearly not worked very well.

I recommend focusing on the complaint rejection reason as constructively as possible, because this is where the facts become answers. Your specific complaint about this casino cannot be addressed, and you know why: it's fine to disagree, but it won't change the outcome, especially since demanding anything here on the forum will be unhelpful.

I apologize; to be honest, I consider this the end.

Eventually the same exact thing will happen to someone else and it will be on you guys for not having made this public. What a disgrace. The fact that I am helpless is really disgusting

And the truth and only fact that matters in this case is the fact that Chancer confiscated my deposits with no explanation? I am not even able to get an answer from them… how is it legal for them for keeping my deposit? Please explain that

Directly from your site:

"We use our authority to help mistreated players, pursue ambitious initiatives, and persuade casinos to be fairer."

I am clearly being mistreated by the casino, they give me no explanation why my deposit will not be refunded to me. They blocked me without any reason just because I am winning…

Also it’s normal that the casino refuses to communicate with me? Don’t be a hypocrite and put some effort into my case. Never seen a complaint resolution centre run away from a complaint that matches all the criteria for being accepted unless there’s something going behind the scenes…

You find it normal that I opened a complaint on askgamblers site and the casino doesn’t even respond to it? They don’t even care about that complaint because it doesn’t affect them. Most

Players look at casino.guru and they would take it much more seriously on here… yet you refuse to protect me and other players online.

https://www.askgamblers.com/casino-complaints/chancer-bet-casino-keeps-all-my-money-no-refund

I understand this matter is important to you and in this current state of mind, nothing we have thus far explained to you was recognized. However, that's really no point for us to continue here. As you can see, your posts and opinions are publicly shared on the forum, even if they relate to sportsbooks, not the casino branch. Your claim, the way you described it numerous times, cannot be accepted as a valid complaint. It has nothing to do with a general statement made somewhere on our website, which does not consider the very specific context.

I won't respond to the way you pose your questions because it's still the same perspective and no matter what I said would ever align with your need to disagree.

One simple fact: we cannot assist with sportsbook-related matters. your complaint claims were:

"I initially deposited 5K worth in BTC into my account. I played on their sports book, won and brought the balance to 10K. After a while I requested a withdrawal, my withdrawal never came through. I contacted support and they told me they are keeping all the money and not returning anything to me, not even the initial balance I deposited of 5000$."

AG accepts sports betting cases; we do not. I guess there is nothing else to add.

This is a disgrace. Let me out to dry with getting any help. Absolutely disgusting. You’re just gonna let them get away instead of trying to open my complaint that is based on account management and nothing else.

I guess it’s normal that the casino ignores me completely and even ignores my complaint on askgamblers. Totally shows they are legit. You guys are a disgrace for letting such a casino have a good review on your site