Casino Midas - general discussion (page 2)

Perfect, thank you very much, that's what I'll do.

You're welcome, I was glad to help. So let's see if our team succeeds and you close the account in the end. Feel free to update us on the outcome. 

Very grateful, thank you.

We're always happy to help.

I wish you a handful of luck and stress-free playing! 🙌

Make sure to visit us soon, one never knows when you might enlighten the community with your own experiences and save someone's day. 😉

Dear players,

I am a former player who is getting help to recover from the disease of gambling and for now I am out of it. I just wanted to tell you for your own good, without obviously preaching to anyone, to stay away from Casino Midas, they are the worst... to those who are interested I will tell the whole story but I will only tell you that they almost took me to the grave with their cowardice and their lies... stay away especially from the VIP Manager Melania, if you really want to play ask to be assigned another one, she eats her words and is not a competent person. Stay away....

Hi, I'm sorry, what all you had to go through or are still going through when you have an open complaint. 

However, you can describe to the players and me what happened so that we have an overview if you are interested. 

Do you think you'll be able to do that ? 

Yes I can. On April 12th of this year I asked for self-exclusion on Casino Midas for gambling-related problems, clearly specifying the reasons and saying that I was being treated by a psychologist. They actually closed my account after a few days, about a week and for a while everything went well, except then, after about a month and a half, they offered me a 250 euro bonus to tempt me. I fell for it and up to this point, you could say, it wasn't your fault, if it really is a player's fault.... the fact is that after several deposits I won a bit of money that I never manage to cash out because I tend not to be able to reach the cash-out times. After losing, a VIP manager I had never heard from before contacted me and to make a long story short, after saying that she was sorry etc. She told me to stay calm because if I had won I would have had an immediate withdrawal that would have allowed me to cash out my winnings without having to wait for approval times. I, knowing this, play and overplay, thinking I will recover and at least I will be able to cash out immediately. On July 23 I manage to win 3000 euros which is not even half of what I deposited in about ten days, however I decide to cash out but with great surprise and anxiety I realize that I do not have this immediate withdrawal. I try to contact them but no one answers me .... I desperately beg them to answer me so I can cash out that money and they pretend nothing has happened ... I, overcome by anxiety and despair, gamble it all again. I fall into a serious moment of despair and do what I had written to the casino and take some pills wanting to die because not only have I lost again but I felt humiliated, made fun of, guilty.... They save me with gastric lavage.... my older sister to whom I had forwarded all the emails I had sent to the casino because I thought I would die tries to contact the casino to understand because she knew nothing and does not understand anything about casinos, in response they close the account in 3 seconds.... it took me a week of prayers so much so that I had already opened a complaint at that time. I feel better, I contact them and say that I want my money back. Obviously they say no because they reply that it is not true that I had immediate withdrawal... liars they have made up a lot of excuses.... I opened a complaint with you but I do not see it positively.... they say that it is not true that they offered me a bonus while I was not registered... damned liars..... do not play with this casino and above all stay away from Melania, a liar and coward...

Dear players, through Casino Guru I managed to get my refund of 3000 euros. I really have no words to thank the Casino Guru team because for free and with a lot of effort they managed to get justice for me, thank you from the bottom of my heart. This does not take away the fact that Casino Midas did not refund me because they are good people but only because at Jozef's insistence the incorrect behavior was demonstrated and I will never thank them enough for having redeemed me, because on top of that they called me a liar with everything that happened... Report players, I know it's difficult but don't get to the point I got to. Don't do it, seek help and don't let yourselves be fooled by know-it-all VIP managers, don't let yourselves be blocked by people who count on the fact that you don't say anything out of shame. We are human beings, we can make mistakes but we must still make ourselves respected and perhaps make an effort to forgive ourselves and find respect in ourselves. I'm thinking of you. Thank you very much to all of you. The money should arrive tomorrow and then I just want Midas to become a bad memory. A thought for all of you. Lola78

I have read the whole situation and I can see that it should end well in the end. I'm sad that you had to go through all this but on the other hand happy that you will be compensated. Be sure to let me know when the money comes in. 

Also, if you are interested, we have started working with BetBlocker a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods. 

Additionally, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So if you are interested, this app can help you in tough times.

Hope you will be well and everything from this moment will be only better. 🙂

Hi Jaro,

About half an hour ago I received the money, 3000 euros. I thank all of you for the work done, you are one of a kind. I have already notified Jozef who dealt with the case and I also warned those liars as a fair person like I have always been. The fact that they reimbursed me is not because they realized the mistake but they did it out of fear because they were discovered to be crafty through an email that luckily I had kept. I fear that they will always do it... But thanks again

You're welcome, I'm glad the case was solved, you got the money and everything turned out well. I hope that in the future you won't have to deal with similar things and it will only get better. 

I wish you all the best. ☘️

Hi Jaro, I'm trying to activate betblocker but unfortunately it still allows me to access the gaming sites. Could you tell me where I'm going wrong?

Hi, I tried asking about this and it's possible that not all casinos work with BetBlocker and maybe not with the casino you enter there. However, did you find somewhere on the link I sent you that this might be a case ? 

Hi Jaro,

Maybe this happens on newer casinos, I tried some and it lets me log in, I'll try others, on some I asked for self-exclusion individually so at least with those I'm calm. If I have any problems I'll let you know, thanks forever. Lola78

Sure, go ahead and try it. I'd say it might not work on the new ones. Also in my post where I recommended BetBlocker, I wrote that it applies to 824 gambling sites, so maybe it will be expanded in the future, but I don't guarantee it. 

If there is something I will be here. 🙂