Casinia Casino - general discussion (page 20)

Hello, the account is held on my account, I am not registered in the account, but another withdrawal request is in my name and yet they refused my withdrawal and in addition, the casino has written in the player conditions that if a player requests a withdrawal to a third party account, the casino should ask the player to request it again to the account that is in his name and they did not do so, in addition, they promise me in the live chat that I do not have to worry about winnings, my account has been revised since September

Hi.

I have to say that what you describe, that the casino has in its terms and conditions, is very unusual and very often, on the contrary, deposits and withdrawals to someone else's account really lead to confiscation of winnings and closure of the account.

I have never seen a casino have an obligation to ask a player to make a withdrawal to the correct account in such a situation. I am quite worried that perhaps there has been a general misunderstanding. However, anything is possible.

So it would definitely be better to file a complaint so we can see what and how it was presented to you.

Hello, casino casinia did not pay out my winnings because the first withdrawal request was to a third party account, but I made the second request to my neteller account and they still rejected my request and my account has been revised since September. It is an amount of 167 thousand...

So, let's wait and see now what our complaint team can do in your case. Hopefully we can help somehow.

I see that you have already managed to create it. Dominika probably found what you were describing, only it was as we described. Mostly, and so far I have not seen otherwise, the player must always deposit, withdraw to the account, account, card that is in his name. If you deposited with another card that was not in your name and then wanted to withdraw to your account or vice versa, it is unfortunately a violation of the rules.

I read that they would at least refund your deposits, which I think is probably the most you can get out of this situation. Trust me, not every casino would be willing to do that and most would take your winnings and deposits.

So definitely avoid such things in the future to avoid unpleasant situations like this. 😕

Hello, thank you very much for looking into the case. I hope you can help me and the casino will pay me my winnings because after a short telephone consultation with a lawyer, I am 100% sure that the winnings belong to me. I wanted to pass it on to the legal chamber to deal with it, but it is not a Czech casino and unfortunately the amount to be recovered is too low to start an investigation.... Hopefully justice still exists in the Czech Republic..... Thank you in advance and I wish your entire team a nice day

I have a big problem with withdrawals at the casino Casinia. I passed all the checks and I've been waiting for my withdrawals for a month. Their answer is always that they are busy and trying. This really bothers me because it says that all withdrawals were processed within three days. I played casino games like Le Bandit Sugar Rush and so on. I'm wondering what I can do about this.

I see that I'm not the only one who has problems with this casino, someone should really intervene and do something about this casino, it's incredibly rude to accept money from any account and then when someone manages to win, rudely reject the winnings and not pay out the money.!!!!

Hi guys, I'm sick of the fact that the casino is fucking everyone up so much!! Hopefully the guru team will find a solution to how this fraudulent casino will pay us our winnings, it's hyjenusnus....

Waiting for your funds for more than a month is sad. It's a pity that such dishonest casinos are increasingly common.

It's no wonder that the Casinia casino doesn't pay out winnings, the country Curaçao under which the casino is registered doesn't process requests from many countries, for example the Czech Republic doesn't fall under Gek, so my request for help was rejected and the Casinia casino is screwing up with most players like this.....

Team Guru, you can see for yourself that the situation is more than serious and there are already enough people who have not received their winnings from this fraudulent casino and I ask you to find a solution for all those who have been affected, so that these hyenas can pay everyone our winnings that rightfully belong to us, please. Thank you very much

Good day, if I can advise you on the selection at Casinia, do not transfer to the card, you will wait 100 years. Download the funid application and send money through them. I won 140 and the payments came regularly every day and on weekends, although after 12.5, they came.

Thanks for the info, but my account has been reviewed as some kind of fraudster, but even if it wasn't for this casino, I would never go there. They owe me 167 thousand since September.

Well, if you look at it from the other side, unfortunately you were the one who violated the rules, so I am really not sure if you are eligible for those winnings. 🤷‍♀️

As Jaro said, you are lucky that the casino has agreed at least to give you back your winnings, so let's see how it will all go. I am really not sure if we can talk about justice here, though.

I'm sorry that you have to wait this long for your withdrawal, really.

In your complaint you wrote that you requested it on the 16th of March. Right? So, when exactly did you pass the verification, or was your account already verified before?

Our complaint team will surely investigate the whole matter well and try to get in touch with the casino.

Try to calm down, please, and use better language. Unfortunately, whenever a player violates rules, then the consequences come, you know.

We will do everything possible to get your case solved shortly.

Hello, did the casino agree to pay out the winnings? Am I reading this correctly???,

I apologize for the vulgarity but reading these reviews here makes me really sick, thank you again for your help and for looking into the case, I really appreciate it. Thank you to your entire team