Candy Casino - general discussion (page 2)

Hello,

I come across this rule already, the way I it many players tent to play completely for free, utilizing for instance daily and weekly free spins only. Such rules are suppossed to prevent that.

From the player's perspective though, I imagine it leaves a very bitter taste. If the casino want to restrict consecutive free bonuses, I'd say the system should prevent player from taking the fourth bonus rather than leaving the player play without any notice. Would that felt better?

But you managet to roll over even the deposit I see, that's cool!

now Is done and now i know more about their policies &rules. And as you said, no one is telling that, not even support.

And you also help warn others along the way. Do you know what I find extremely unconfortable in gambling these days? Keeping all the rules and limitations in mind. Some bonuses are so complicated that I just do not bother to make additional effort and skip all the promotions completely.

I hope you are much more relaxed with rules 🙂

hi can someone maybe explain to me why this page pop up in CANDY CASINO when i want to play,why did i sign up if this is happening?.

Serious guys if this is happening why dont they warn u before hand,i mean its a total waist,i mean 1st u exited for its a new platform exiting things can happen but afterwards a total turnoff lol.

According to our information, players from your country are accepted at this casino.

Does this show only when trying to play some particular game, perhaps? 🤔

BEWARE

I won 8500€ from candy casino where they only paid 800€ where there were also problems. So I took a deposit bonus where there was a win cap I wagered this amount almost 4000€ and tried to make a withdrawal and I had to wait for the documents to be approved for almost 2 weeks and I played there every day and won 8500€ in total and I made a withdrawal and I was looking forward to it and I started asking about the money and they said I would only get 800€ wow the casino took 7700€ for its own expenses I asked about this many times and the answer was to wait then came the day when I thought I would get money they announced that I would get 400€ because they have problems with payments and said it would be another 5 days before this 400€ comes. The operation of this casino is absolutely fucked up I took pictures of these conversations and withdrawals that I had made I hope someone would close down the operation of these scammers.

I won but the casino didn't pay the money and then they accepted €800 from which I only got €400 when there are problems with the payments €7700 were lost to the devil's Sahara

So, to understand this whole thing better. You played with the bonus, and you successfully finished the wagering, right?

Was the money transferred from bonus money to real money balance before you continued playing with the money won from the bonus and won the 8500€?

I am asking because if you had finished the wagering and the money was in a real money balance, then you should receive the whole balance and not just the money the casino said that you are entitled to.

Please try to explain the whole matter well to us so our complaint team can understand it better and help you according to that.

Hello, the wagering was completely successful and I had real money, probably €600 at the beginning, I tried to withdraw it, but they wanted the documents, which I put in and I played with this money for probably 2 weeks, which I won, €8500, but I didn't get €800, of which they only paid me €400, I can post pictures of all deposits and withdrawals. So you can see. And this money came to me after the wagering to be withdrawn, that is, the money came to me as a real balance, with which I continued playing, I made a withdrawal of €6500 and another €1500 and left €500 for the game to play, and then it happened that the withdrawal was €800 and all the other money was lost, that is, I lost €7700 of money.

How can I send you pictures of these lifts so you know what I mean?

Yes, the bonus was successfully wagered and I then had a real balance of €600 with which I continued playing.

I understand now.

Please know that you don't need to send any pictures here; just wait for your complaint to move forward, and whenever needed, your complaint resolver will ask you to provide those.

From your description it seems to me like there could have been some mistake made, though, but we have to wait and see how everything will unfold.

Please stay patient.

I emailed Tom who is here to handle these things and sent him a screenshot. I think they really cheated and took the money to their own account.

Let's try not to make any assumptions yet, please. What do you say?

Our complaint team will investigate it thoroughly, and hopefully soon we'll learn more.

I wouldn't want to be negative if I had lost this amount. The casino would be happy but now I won so this is the free money that I could have withdrawn and I continued playing and won so the Casino figured out that I would only get €800 for me this money is a lot.

It is not that easy, you know. The gameplay has to be checked, and also how the money appears in the casino account. If they have it well set up or it is confusing, then also they mess up.

You know what I mean?

Let's see how it will go.

What surprises me is that the balance was free to withdraw or play. And I managed to play for 2 weeks before all the dockers were approved and then I made a withdrawal of €8000, got €800 from it and left €500 for the game and all the money disappeared into thin air.

So, do I understand correctly that the money was already in the real money balance?

Yes