Candy Casino - general discussion (page 4)

Hello. I read that too; that's one of the other points I see as problematic in this whole situation.

Looks like we can expect escalation, tough...

"Dear Candy Casino,

According to our policy and point of view, a maximum cashout limit can be applied only until the wagering requirements are completed, not afterward.

Therefore, if this is the case, the player should be eligible to receive the remaining balance, not only the €800 that has already been paid out."

This is what I was thinking about, too, by the way.

This is how it should be.

Based on what I found in the complaint, I see it the same way. Let's wait for the casino representative to give it a second thought, perhaps.

I knew the casino would wash its hands of this. For me, it went badly.

Yes, I saw that according to them, they did everything right and didn't talk to us anymore. It's a shame it turned out this way, but based on this, a complaint developed and the casino got black points.

At least that's some small satisfaction, I hope.😕

Never had a single issue with Candy casino...Payouts in few hours. For me okay.

I had it right away I took the bonus and read it carefully and turned it around as it should. The withdrawals didn't work because they wanted more dollars which I sent and asked if I could continue playing with this money they said yes. 2 weeks went by that the docs were approved and I had made many withdrawals and everything was in waiting mode. I asked again about withdrawals and winnings they said wait and you can play then when the withdrawals were approved 8800€ balance dropped to 800€ which was an approved withdrawal and it took 2 weeks and there were also problems with this withdrawal. I asked them why the customer service got around it like this good luck to you if these scammers pay you.👍

Im sorry to hear this, but i had several withdrawals with no problems. One time only i violated the terms and conditions because i took one more bonus in the row...allowed is 3, the fourth was suspended, money droped to deposit balance and then i had to deposit at least 25 euros waggered it 3 times and then i could withdraw. Al the winnings from the 4th deposit plus bonus i took were suspended. Only the deposit stayed.

I was so angry, cause i made some money... in the second chance i had no luck anymore. I lost all.

And all bonuses are limited.

I tried to get that I had wagered this amount 1x it didn't work. So when I said that I asked them many times. I played for almost a month and my balance didn't drop and nothing happened I just played and waited I've never won anything since when you win you don't get the money ugh.. wonder this place doesn't have a license.