Cadoola Casino - general discussion (page 2)

Any reason for that?🤔 I mean, has the casino ever told you anything?

No reason.. when I withdrew 500 euros (after having played many many more) my account was blocked and then I was sent to cadoola kyc support. Where they asked for unthinkable documents such as bills made out to me

I don't think these are unimaginable documents, but often quite common. For example, what were the ones that you didn't know how to deliver to the casino? 

However, I saw that you had already filed a complaint in the past against this casino, which was closed as unjustified because you violated the casino's Terms and Conditions in the context of using a 3rd party deposit method. I assume that was the reason why the casino closed your account, am I right ?

Terrible customer service, be careful with payments. They don't pay. 2024. februar 🙁

Do you need help, perhaps? Do you still have an active balance you couldn't withdraw?

Yes, I still haven't succeeded, where should I contact?

No response was given to me but only documents were requested which I provided. The card used is my wife's, I don't think it's a problem, I can provide 8 her documents

Most casinos forbid using a 3rd party's card for deposit even if it's a joint account, it normally results in account closure and winnings forfeited.

Not true, I use my wife's card for both withdrawals and deposits, added together with my cards, on most sites in Italy without any problems. I also made important winnings and there were no problems with the withdrawal divided a little on one card and a little on another card

That's good news. In the UK and all casinos I have used they stipulate in their terms and conditions that all deposits must be made in the name of the registered card holder only. People over time have had problems with that issue. So good luck getting your money.

I registered for Cadoola under a streamer, I contacted him. And he helped me, he spoke to the manager so I got my money. It was a difficult case.

Hello there. Unfortunately, as our complaint team had already informed you in your complaint 👈, we have received clear evidence from the casino that you have used a 3rd party deposit method which is strictly against the casino terms. Actually it is pretty common in online casinos, even though, there can be some exceptions, as you have said here 👈. Therefore it is always better to read the terms at each casino before making a deposit, to prevent this kind of issues.

Hello and congratulations on getting that case solved. What was actually the reason, they didn't want to pay your money from the beginning, if I may ask?

They shouldn't even make you top up with someone else's card then, because they were good at taking the money, but not at giving it back. Here's the scam, everyone is good at taking money. Very negative review for my part.

I can definitely understand if you have negative feelings about it and your review is rather bad. However, as it was said, you always need to use your information, documents, payment method written in your name to avoid similar problems. In most casinos these things are forbidden and lessons should be learned for the future. I hope this has been an enlightening lesson. 😕

Nothing enlightening lesson. Just nervous. For me this is a complete scam. Because no one warned you to only use cards in your own name, not even during the deposit phase. This is called scam. No rule...

Now you are aware of what I said and there have been cases here before where people have lost their winnings. This was taken from a random casinos terms and conditions but all casinos have the same policy.

Should I say thank you?! 🤣 Just close the thread, okay. I understand that they will never unlock my account and I won't be able to withdraw my winnings. One word to describe cadoola. Thieves. Greetings.

I think it's pretty common and accepted practice that when you play in a casino you have to use everything in your name. There are definitely exceptions, but I would certainly look into such things beforehand, because I don't think it's a scam. 

I also found in the Terms and Conditions that the casino may ask you to verify your payment method ownership. So in the future, make sure you check these things out and if it's not clearly written, make sure you ask the casino and take a screenshot if they tell you it's not a problem.

I've deposited about 25eur. Won around 75eur. ive tried to withdraw it but they had to verify me. okay. ive sent every documents they asked for. Sadly, my account has been frozen, the help-chat can't tell me why and my money is gone. What is going on here? One year ago everything was fine and now theyre deleting accounts without any reason and taking money?