ForumCasinosCadoola Casino - general discussion

Cadoola Casino - general discussion

2 years ago by rebeca12345souza
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7092 views 48 replies |
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1 23
2 years ago
If you want to discuss anything related to Cadoola Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
2 years ago

There are bonuses available at this casino. I can play here in São Paulo

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1 year ago

Good evening, I am facing a problem with cadoola casino. Can anyone help me?

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Stalas
1 year ago

Hi, it depends on what the problem is. Could you describe it in more detail?

1 year ago

good afternoon, has cadoola casino closed? I have tried to enter your website by PC and by mobile and it gives me an error. I would not be surprised since it took two months for me to be reimbursed 475 euros

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elywinehouse
1 year ago

Hello there.

We do not have such information from the casino at the moment. But the casino does not accept players from Spain anymore. So, this is probably the case.

Check out the review here.


Two months? That's harsh! What happened? 🤔


Radka
1 year ago

I created an account and closed it, and then I created another one and made a profit of €4,200. But the casino blocked my account because I can't have more than one account, although they never verified anything either. But they say that they return the deposit that I made of 475 euros. But the winnings of €3700 I lose. And I've been waiting two months for those €475. It's just incredible, to realize that I had already had another account, they found out the same day, and for the refund, two months, it doesn't seem serious to me

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elywinehouse
1 year ago

Thank you for the explanation!

Well, you made a mistake by creating the second account. But such a mistake should not be the only reason for voiding your winnings. That's too comfortable.

As said in Casino Guru Fair Gambling Codex - this should be considered separately:

"each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them."

Sadly, in your case, the casino is not capable of detecting duplicate accounts after registration. Hopefully, one day this will be standard.

Let's what comes out of your complaint.

1 year ago

If you click on my profile, you will see that I have a complaint made two months ago, which is carried by your partner nikolas. in it you will see that he agrees with the casino. I did not request any bonus. I deposited €475 and converted it into €4200 of real money. That same night I made a withdrawal of €500. The next day when trying to make another withdrawal, my account was blocked. Worst of all, the casino has not contacted me by mail in these two months to explain the situation. Only by online chat and because I am writing to you. But the customer service people say that it's not their problem, that they have to write to me from financial services. And I have written 6 emails and no response. The only answers that I have received have been for the complaint that I have presented here, and they answer you once a week. It doesn't seem fair or serious casino. If I could take legal action, I would report them.

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elywinehouse
1 year ago

Hello!

I read your complaint, and I mentioned that, plus I also added a link to it in my previous post.

Did you miss that, perhaps?

So, what are you suggesting, please? 🙂

One way or another I wish your complaint will get resolved soon.


1 year ago

Yes, sorry I did not see that I had put the link of my complaint. I mean, if I could take legal action about my winnings, I would.

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elywinehouse
1 year ago

Honestly, I would start with free and much easier options. Give this complaint some time, and we shall see where it leads us.

I imagine the waiting is not a pleasant experience, on the other hand, if there is a way to help you, our Complaint Team will find it!

1 year ago

good morning, I'm back to try to take over the management of my Cadoola account, which was blocked after the withdrawal attempt. now I chatted on the site and they told me that my account is closed for check. I would like a helping hand and would like to call cadoola casino into question here

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elywinehouse
1 year ago

same situation, made withdrawal of 500 and account blocked immediately

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Balaualex
1 year ago

Hey. Can I ask you why your casino account was blocked, were you told the reason? 

Anyway, I noticed that you had a complaint opened in the past about this particular case and you have reopened it. Nick asked you to answer his last questions, so I think the most sensible thing to do would be to start there and reply so that the complaint can move forward.

Would that be possible ?

1 year ago

So, good morning. I contacted kyc previously and they started asking for documents that I don't have, such as bills and bank account and card documents. One card belongs to my wife, while the other is a now closed current account.... I no longer received any replies from them, I contacted kyc support again and still no response. The fact is that I checked the gaming account when I opened it, and this thing that when you try to withdraw (after having loaded and played a few tens of hundreds of euros) seems to me to be quite a scam towards cadoola players. I would like to know how to go about solving this. I attach screenshots of their emails. For my wife's card we went to the post office and I asked for proof of ownership and they gave me a rectangular slip of about 5x20cm with all the data printed on it. They don't think it's any good and it was also provided by the post office. The other account is closed and I no longer have any documents. file

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1 year ago

Good evening I made a deposit of €50 at Cadoola casino and I played and won but 50

and I go to withdraw €100 and they don't accept it

please resolve the issue immediately!

I ask the casino guru to enforce the matter

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1 year ago

I still have no news.

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1 year ago

Good evening I made a deposit of €50 at Cadoola casino and I played and won but 50

and I go to withdraw €100 and they don't accept it

please resolve the issue immediately!

I ask the casino guru to enforce the matter

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1 year ago

Hey, do you also know why this problem occurred, that the casino doesn't want to give you money ? Do you already have a verified account ? Did you play with or without the bonus ? 

Describe the situation to me a bit more so I have an idea why this situation occurred and we will try to help.

1 year ago

Account verified upon first login, then used without problems for a month, played and withdrew money without bonus. Then my account was blocked

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