Bruce Bet Casino - general discussion (page 4)

I've been trying to verify myself for weeks without success, nothing like being accepted, I've sent all my documents 100 times and I think they just don't want to pay out

Hi.. So I paid with a viza card for several 100 euros then I won and now I'm supposed to verify myself at Bruce Bet but before that they transferred me a profit of 150 without verification. Now the big contribution is 6000 euros. Verification doesn't work. I have all my bank cards, residence permit, health insurance card Driver's license public utilities electricity BILL selfie with my passport everything tried always rejected

Thanks for the explanation. 

But does the casino give you a reason why it's still rejected ? I can think that it's not well sharpened or it could be a problem that the documents don't contain everything that is needed. Although that's just my idea, so it doesn't have to be that way and it would be best to know the casino's reason. 

However, since this has been going on for a few weeks, we give casinos 14 days to resolve such a process, so I recommend filing a complaint. 

You can do so at this link.  ⬅️

Of course, if you want to know more about what to expect when you file a complaint, you can find it in this guide.

Are you up for it ? 

Hi Jaro.. So I just ended up getting another rejection and she wanted to have a photo of my credit card and the photo of the normal account where the money should go. I took both photos and also uploaded the account statement from both cards if it doesn't work again this time I will file a complaint and talk to support here

I see that the casino has described what you have to deliver to them, but I still don't understand why it's rejected. What comes to my mind is that you are sending something that might not be correct. Of course, I will try to provide to the casino everything they need and if it is rejected again, then file a complaint on the link I sent you in my last post.

I hope you will be successful this time. 

My real name in Turkish is Önder in Germany there is no such thing as Ö so there is Latin oe in the casino my name Önder is entered but on the bank card it is with oe that could be the reason but when I pay out at the casino when I write Önder it says you would have to use Latin for the instead of ö with oe. Believe me, I took all the documents with a Samsung cell phone with the best quality photos and the problems still arise

Hmm, I guess if this should be the only problem, then it shouldn't be that hard to solve if everything you send has the same name in the documents. 

Anyway, if your documents are still rejected, then you can file a complaint with us and our team will try to help you with your situation.

Let me know where you stand.

I filed a complaint on my Turkish passport it says Önder but since Latin is used in Germany it writes on bank cards etc. Oender so the last statements are true on the bank card the name is not readable etc... and I have sent cards 100 times

Tell me where to start to deduce what is needed for this???

Hey there!

I'd really love to help, but you need to be more specific first, if you don't mind.

Almost every casino offers live chat or support, which is the first line to help you with withdrawals. Is there any particular reason you are not asking in the casino? Can you access your account?

Anyway, are you sure its name is "Bruse bet"? I'm almost certain it's not like that. Be so good, and aside from providing details, also paste the casino's URL.

We'll try to figure something out then.

Hello, I am sure that this is Bruce Bet, I have already sent documents confirming my accommodation many times, but they do not approve the verification, so I have not been able to withdraw money for 9 days.

They ask me for utility receipts, bank or police statements, but I am not the owner of this property,

How else can I confirm my place of residence?

Hi, have you tried to ask them about it, if there is any alternative way to confirm it and verify successfully ? I think the best thing to do would be to communicate with the casino about it and if they don't suggest anything and you continue to have problems, then I would recommend filing a complaint with us. 

Also, we give casinos a full 14 days to resolve the verification or withdrawal process. 

So I will wait for your reply and update.

Can you not upload the first page of your bank statement less than 3mths old in PDF format. It's never failed for me.

Yes, I understood that and I think it's a good move to lodge a complaint since the casino doesn't seem to be able to help. Let's see if our team can do it. Of course, if you manage to resolve the situation somehow in the meantime, let us know. 

I firmly believe that as soon as possible you will be able to say that you have been successfully verified. 

It worked thanks to your help, it's good that there are good people like you, thank you very much, I'm so relieved 👍👍👍👍

In that case, congratulations and I am excited together with you. The verification was carried out and I strongly believe that the withdrawal from the casino will be equally successful. If there are any problems, please do not hesitate to contact us. 

Good luck. ☘️🤗

Hello Jaro payout problems They now say in general business terms that the 10% should be withheld first here because of money laundering then here commission 10 percent I have 3000 euros I only want to pay out 2750 euros should go to slots and make bets with 59 euros so that the requirements are met I have no bonus accepted or played here the last conversation

Here is my balance 3027 euros 2750 € in the payout process but the 250 euros have to stay there as a commission bonus money 0 euros I pay in and also have to give a commission for payment that's not normal

Hello, on the 5th day we just got a reason for not passing verification. Today we sent a document with a name and address again, we are waiting for a response, there were more than 8 submissions of documents and none of them were accepted. The casino did not provide the opportunity to send other proof of my residential address

Hello, I’m writing to you to explain my verification history, Bruce Beth Casino has restricted my entry there today, although I received a letter in the mail... tell me along the way, do I need to complain with your help??? I’ve been going through verification since March 6th and still to no avail.. where to upload skinshots?? And what.. thank you