BOOMERANG BET Casino - general discussion (page 4)

I see. That's why I mentioned the "break." Try to rest it if that is even possible.

You know I checked your complaint and Dominika has more than 4 days to get back to you; more importantly, the complaint is in its early stage, hence it is now about assessing the situation. The first week is pretty much about that. It would be perfectly understandable if you preferred to return to the casino problem once Dominika contacted you.

Thank you!

Hello! Have you had any problems with this casino?

Hi, who you asking please? 😀

In general. I've had the complaint for over 10 days, and Dominika is helping me. It's been 18 days since they blocked my account with all my money, and they just keep putting it off...

I saw that you also wrote to her in your complaint. 

I know it's difficult, and when it's a large sum of money, it's not pleasant to wait, but you have to be patient because Dominika doesn't only have your complaint. 

She is currently gathering important information and will contact the casino when she has everything she needs.

It's been a while since this started, and I believe it will turn out well.

Thank you so much! I'm starting to think they're trying to steal it from me. They're not being clear, and they keep asking for more and more.

What specifically are they asking more of you? 

Everything. They already have my account certificates, cards, ID of where I live, and everything. Suddenly, they tell me what my PayPal transactions are for July. I haven't given them that. From time to time, they ask me to manually fill in my account address, country, and what I want to withdraw, saying it's for a manual receipt. And after telling me "congratulations, you can withdraw now," they go back to "we need this and that…" I understand that's what artificial intelligence is answering me. I ask them how much I can withdraw my more than 23,000 euros, and they don't answer that. It's very frustrating.

I completely understand, but if the casino asks for any documents, I would provide them. It is possible that some verification or additional verification may cause it to take longer.

As I said, if you have any problems, describe them to our team and I believe we will be able to help you somehow.

On the other hand, when they have my information verified and in PDF format, they tell me that for the manual withdrawal I have to write everything down. So, honestly, they've really ruined my vacation. It was money for my vacation, among other things.

By the way, they're insisting I give them all my information manually. Any advice? Should I give it to them? Thanks, Jaroslav.

Sure, I get it. I think that if verification is causing problems, I would provide it to the casino. Without it, you won't be able to proceed and make a withdrawal.  

However, I don't quite understand what you should enter manually.  

From what you described in your previous post, it seems to me that you have to manually fill in some information related to the withdrawal.  

I don't know exactly what you should fill in manually if it's about some documents you have to send to the casino. 

 Can you clarify what exactly they want you to provide, or is it still just the address, country, and what you want to withdraw?

I noticed that they wanted PayPal transactions for the month of July. Is that something you need to send them now, which you said you haven't sent yet?

Does this mean that you have to fill in something manually on PayPal?🤔

Sorry if I ask too many questions, but I just want to understand it 100%.

I find PayPal's thing curious, they then stop asking for it.

manually

full name

swit code

They went

account number

country

How much do I want to withdraw?

e-mail

I think I told you everything.

I'm quite fed up, to be honest.

I don't know if the previous message was sent. It says it's under review for 48 hours. But I'm tired of what they're telling me.

Your post went through normally, I just had to approve it. Sometimes we have to do that because we are trying to protect ourselves against spam. 

Sure, so they only wanted it within PayPal, right? As I said, I would probably provide it if they asked for it. 

The casino communicates with us and has a fairly high safety index, which should mean that they respond when we contact them. 

However, specifically in the last days, did they ask you for something, or was PayPal the last thing? If PayPal was the last thing, when did they ask for it? Maybe the casino wanted to make the withdrawal manually, as you said, and that's why they needed these things. 

In any case, be sure to include everything you need in your complaint, because that will help us guide you best.

Okay, I can't get the PayPal for just the casino. In any case, I'll pass on the details for the manual form they asked me to see if they actually do it, which I doubt. Thanks so much. I'll let you know tomorrow! Hugs.

Just try it and let me know if it helps.

Have a nice day.😊

Ok thanks!

Hi Jaraslov, I've already filled out everything manually. I'll see what you guys answer. I'm not very hopeful, but I'll let you know tomorrow. Thanks for your help!