BitKingz Casino - general discussion (page 3)

I apologize, but this is unclear to me. Let me put it this way:

Does the casino insist on the same statement that you have already given them? Or do they "need" an official one right now? Perhaps they require a slightly different, more formal confirmation from your bank this time.

Either way, I'm still convinced they should put more effort into it on their end.

I provided a regular bank statement from July 31 to August 10. I included a screenshot showing that the payment was visible on my app but then suddenly disappeared. The casino then asked if I had contacted my bank. I contacted my bank, and the bank's department has been processing it for four days. I don't understand why it's taking so long for the bank to locate the transaction. I'm strongly assuming the bank is looking for a transaction that never took place. It was released as a payment order but not authorized, meaning it wasn't successfully completed.

My bank statements show that the payment hasn't arrived. The casino blames the bank and wants a one-sentence, official explanation for each transaction. It's not enough for the casino to see in my bank statements that the money hasn't arrived.

Is it understandable now?

I see now, thank you!

It seems the casino is not pleased with the regular bank statement and would like to mark it as their problem. Very user-friendly indeed!

I have a simple question: could the casino provide you with the transaction number? Since it seems to me that the casino is not inclined to take initiative and instead places the responsibility of proving the issue on you, I believe it should not be too difficult for them to locate the specific transaction number.

I would try to "counterattack" by saying to them:

"Could you please provide me with the exact transaction reference number along with an official payment confirmation from your payment provider or bank (for example, a SWIFT/MT103 confirmation for international transfers)? This would allow my bank to quickly check whether the payment was actually sent and help us determine if the issue occurred on your side or during the transfer process."

Not sure it would help, but this all just feels so odd to me.

Thank you very much for all your efforts. The credit was made today, and I received my money. However, it took a very long time, and I was sometimes impatient in the chat. I was really just wondering where the error lies, either with the payment provider or with my bank. Apparently, the transaction has been localized. Nevertheless, it now explains where the error was. Was it really a delayed authorization of the transaction, or did the bank have technical problems with the allocation.

Hello, so it is finally over now?

Oh, I'm so glad for you. I bet I owe an apology to the casino, since it was, if I got it correctly, a bank technical problem in the first place. Still, prompt and more helpful cooperation would be beneficial, I guess. 🙂

In any case, thank you for such good news!