BillyBets Casino - general discussion (page 2)

Hello, I think that if you are waiting for a day to withdraw, we can't talk about the casino being a scam. If they don't need documents from you, that's fine. When they give you a timeframe for the money to arrive, try to clear it and see how it goes. Of course you have to take into account that weekends are not included in the time.

Anyway, what payment method did you use?

i used the skrill method. today will be 48 hours and everything remains the same. i'll post all the updates.

Be sure to update when you know more. So far I wouldn't be negative and we'll see where it goes. So try to wait a few days that the casino has given you. 

Hopefully, you'll have the money as soon as possible.

Hello, I want to ask if anyone has received any money from a withdrawal to their bank account yet. I have quite a bit of money in my casino account (112,800 CZK = 4,530 EUR) and I requested my first withdrawal to a credit card last Wednesday (21.5). The money hasn't moved at all, and they've even blocked my withdrawals, so I can't use any other method. I'm afraid they'll cancel my account due to the winnings, because as I read on various forums on the web, they do that quite often. How is it even possible that such a casino has a license? It's absurd. Thank you.

Hi, I'm afraid we don't currently have another player here who could directly confirm something like this, but on the other hand, if this casino didn't apply, we would have tons of complaints about it from players, which we don't have.

What you describe can happen if the casino checks your overall activity to allow withdrawals, which is common for larger amounts, or it can be preparation for identity verification, there are more possibilities. If you have never made a withdrawal before, you must first go through verification. This is a basic requirement of almost every licensing authority, by the way.

However, I have to say that neither of those options excuses the lack of cooperation from the casino in my opinion. It's really sad when a nice experience with such a great amount of money is ruined by the fact that you don't know what's going on and what will happen next.

Are you sure you didn't receive an email in your spam folder or some other notification?

Hello, unfortunately not. The communication with the casino is absolutely pathetic and chaotic. I asked customer support both in chat and by email whether the account needed to be verified before I could withdraw money. Their answers were different each time and so after 3 days of insistence they sent me a request to upload the necessary documents. Now I am waiting for the verification, but I actually did not receive clear information about how long the verification will take. They told me that it should be completed within 24 hours, then again that it could take 10 days or more. So now I am waiting and wondering what will happen. In fact, this casino does not provide any information at all about the progress of the processes and everything is up to the players who have to find out for themselves.

This is not the best user experience. A good casino should inform the player about things but of course we know or see that this is not always the case.

Especially if they keep giving you different information about different processes.

Anyway, what will be important now is to pass verification and I believe that it won't take very long.

Please let me know when that happens and we'll see where it all goes.

I wish you good luck. ☘️

Good morning,

Unfortunately, my troubles with the casino continue. The verification process has been going on for a week and a half and I feel like it is almost impossible to complete. They are constantly asking me for new documents regarding my bank account transaction history. I have repeatedly sent them all the documents they requested, but each time they have been rejected – with unfounded or completely false reasons.

They make excuses about inappropriate format, alleged inauthenticity of documents, wrong time period or missing information. I always made sure that everything met their specifications. When I asked them for a more precise explanation or a new review of the documents, they either did not provide an answer at all or it was very unclear. Moreover, I have the feeling that they themselves do not know exactly what they actually want from me - they often contradict themselves.

This whole situation is really exhausting. I'm disgusted, frustrated, and don't know what to do. I'm starting to seriously worry that this is a scam and that I'll never see my money again.

Hi, if that's the case, then I wouldn't hesitate to file a complaint on our website.

If they can't give you a clear description of what you should do to complete verification and it's dragging on, our team will try to help you.

I think it would probably be most sensible if you can't find out anything from the casino.

You can find the link here .

A complaint has been filed.

Okay, let me know if you learn anything new. 🙂

Billybets is best casino ive ever come accross love that i dont need to verify and use visa deposit withdrawl in my bank in 3 days best fair lots wins if only all casinos were like thid

Nice to hear that.

How long have you been playing at this casino?

PLEASE - Never play on this casino. It is like a robbery but legal. I created account in May, play few games with money deposited via my disposable card, then withdraw like 200€ via my fiances Revolut Visa, they approved withdrawal after 4 days - by hand (they do not do automatic withdrawals).

I did not play on the casino for about month and a half, then last week I decide to play again, I deposit 100usdT crypto via my crypto wallet, made appx. 10.000€ of profit, my account goes "under review" and next working day it is closed because of T&C violation 9.1 and 9.4, all my money including deposit is gone. I wrote them a nice email regarding the problem, asking what the problem is and how can I fix it, I am not worth as much as a reply.

Casino for 5 days does not respond, I believe also Anjouangaming casino licence is a scam, if you file a complaint, they only send email to the casino and put you in the CC. I spoke with a lawyer and they do not do business by EU standards and laws regarding the T&Cs rules.

May I ask, though, what was the violation exactly?

Are you even aware that you've done something they have accused you of?

Perhaps our complaint team could help you out. 🤔

Hi,

i believe the only problem was using my fiances credit card for 1 withdrawal, your complaint team (I dont know why) did not want to accept the complaint. So the withdrawal of 250eur was made to my fiances card and I fully understand that I should not use it, but we have a joint finances, I use it on every occasion, with goverment payments and everything, I have the signed statement also it is link to our revolut account.

I send them very long email that I can send them ANYTHING they want of legal documents to prove everything, I dont even get a respond for 5 days. After I wrote trustpilot review, they immidiately respond on trust pilot that I should send them email to support@... like I did not do that 3 times allready.

See attachments.

If you have a joint account, though, you should be able to use it, of course.

Have you mentioned that to our complaint team?

As I saw in your requested complaint, you only wrote that the account wasn't yours. In that case we are unable to do anything.

It is different, though, if the account is a joint account. So, I would suggest you contact our complaint team again and explain that the account is also yours.

What do you say?

I did not know that the fact that we are using a Revolut joint account does make any difference, we are a couple living on same address, I have legal right and signed statement that I can use that card in anyway so I do not see a problem in any case. What do you think?

I understand that some people use X peoples cards and it is impossible to prove that card isnt stolen or anything like that, but I did not even get a chance from casino to prove the same adress, send a statement that I am allowed to use the card, nothing, just one e-mail.

On friday after my post on trustpilot they send me an email that was my case send to some department and they dont know how long it is going to take. But they did not said that I should send something, just that.

It is always written in the terms that this is not allowed, actually. That is why it is very important to read them, you know.

Is your name on that account as well, though? Like, is it a joint account?

If so, please file your complaint here again and explain it well that your name is on the account as well, so our team can try to intervene in this case.

Let us know, please.