BigClash Casino - general discussion (page 5)

I would like to complain because I am not receiving a clear statement about when I will receive the payment.

It's not a pleasant situation, but I'm in financial trouble. Even a small gesture of support would be enough; please help me.

I see you already complained, so even though I can't guarantee you a precise update, the mediator will be there to help you out and monitor the progress.

Please be patient.

Please, I'm not giving up hope of receiving the payout.

But you don't have to give up just yet while the complaint is still open. You just have to be patient.

The most rip-off casino I've ever experienced. I won €7,000, but after eight days, no payouts were processed. I contacted customer service multiple times, begging them to pay it out because I didn't want to gamble it away. Guess what happened? It's such an outrage! No matter who thinks I won't become a gambling addict, this is when their tactics really hit home. Constant spam emails urging me to come back, claim bonuses, and claim zero player protection. Absolutely nothing. And if you complain, your account gets blocked. They advertise BTC and LTC within hours online. They don't pay out on holidays, not on Sundays, not on Saturdays, nothing. No matter how much you plead, it just doesn't work. It's the biggest scam ever! Never deposit there, never! There are class-action lawsuits against the casino. I'm not surprised. I don't know how many players have been ruined like this, but this is anything but reputable.

Could you tell us, please, in what state your withdrawal is now and when exactly you requested it?

The truth is that no casino is responsible for the actions of players, actually. It is only up to the player to keep their balance, and not play it down.

Hello, I only signed up for BigClash because I saw the high rating you gave (9.6). I signed up for a sports betting bonus, but I lost, so I used the bonus I was offered for the Casino. I managed to play the bonus and win money, but now I see that there are a lot of problems with withdrawals and a lot of complaints. I have requested withdrawals on 24. 25. and 26.04. The website says that withdrawals are in 3 business days, which will expire soon, so please advise if I should file a complaint right away? Should I even contact them because everyone says that in such situations they just delay. I have screenshots of everything I could need, from where they confirm that my account is valid so I can deposit money, bonus play-throughs, to where I was not offered a way to verify my account at all and it says that I can play freely. Thank you

Hi, you requested a withdrawal just a few days ago. I wouldn’t count on the casino’s claim that withdrawals take 3 days, because many things can slow them down, and they might even be doing it on purpose.

So I’d definitely wait for now. We give casinos 14 days to resolve this process, and if you’re close to that, then I’d consider submitting a complaint.

By the way, what payment method did you use? 🙂

Thank you for your quick response.

I deposited via Visa bank card. I saw in their rules that the withdrawal must be the same as the deposit so I have 2 withdrawals to my bank account and 1 withdrawal is to Skrill

Thanks, but the choice of payment method is sometimes the reason why withdrawals can take longer. Also, if they use a third-party payment provider, there’s a chance it might take a bit longer.

I’d be prepared that it might not take three days, though.

We’ll see.

Thank you for everything and I'm glad I can count on you. I'm worried that the Casino is clearly doing some bad things and delaying things, and the rules clearly state 3 days for withdrawals. Also, their operator Novaforge does not receive any complaints or decide anything, which is absurd, it literally turns out that you have nowhere to complain, and this Casino is clearly violating its own rules because if the rules state that withdrawals are in 3 days, then it could be extended by a couple of days, but certainly not a couple of weeks or a month of waiting, and there are many such cases that only you have reported, so I don't really understand the rating of 9.6 because for such a rating everything would have to be almost perfect, but good. At least you are honest and you can be counted on, I will let you know here if by some chance everything goes without a problem, and I will also send you a complaint if necessary :)

The casino has resolved nearly all of its complaints so far, which is why it has such a high safety rating. Of course, that rating is based on more than just this.

I don’t know under what circumstances the casino pays out players within three days. Maybe when it’s done via crypto and the casino doesn’t have to check anything or verify the player. In that case, I could see it happening. Maybe even with other payment methods, but the player would have to be verified and, for example, play without bonuses and so on. But that’s just my thought.

Let’s wait and see what happens next.

I’ll be looking forward to your update.

I hope you don't mind and that I'm allowed to post news related to my withdraw here so everyone can see.

Yesterday, April 29th, I contacted support for the first time via chat and received a response in which they firmly assured me that the withdraw was in the final stage and that I could relax. Given the very high security index they have, I think this final stage shouldn't last for days because if the final stage of the withdraw lasts many times longer than the deadline for the entire withdraw that they set themselves, then it's a very dishonest act and an undeserved rating they got. Because no matter how much fun it is to play, where is it some kind of exhaust valve and fun for us, withdrawing is certainly if not the most important then certainly among the most important things, if I'm going to relax with gambling, and then waste time and time and even nerves while I withdraw something, that's very bad and offers a completely counter-effect to relaxation and fun.

I'm in no hurry, in a way it's interesting to follow all this, so I would like to follow up on your answer. Jaro, I agree that the deadline they set themselves can be extended by a few days if more checks are needed or just the 1st payout, but I also think that in rules that are so extensive, the part about withdraw could be explained more clearly, which is very important. You could very simply add that if it is the first withdraw, if it is this or that, the withdraw can take 2 weeks, 3 weeks or however long. Do you agree?

Thanks

Of course, the more specific the explanation, the better. I would definitely be in favor of that. 

The truth is, however, that many casinos probably wouldn’t be able to comply with that anyway, for example, if they deliberately delay withdrawals. 

Likewise, if some casinos use a third-party payment provider, it’s common that once the money is sent, they no longer have control over it, and so inconveniences could arise even though the casino isn’t actually to blame. 

But of course, it would certainly be best if the casino could clearly state in which situations and when delays occur, how long they are expected to last, and so on. 

But you won’t find that at almost any casino. 🙁

10 days have passed since the withdrawal request, 4 days from a response that the withdrawal is in the final stage. Today I sent an email to complaints@bigclash.com

I will inform you about the response.

I honestly hope no further action will be necessary. In any case, keep us posted; it would be great to see that the withdrawal was finally resolved for you. 🤞