BigClash Casino - general discussion (page 6)

Yeah, that's probably a classic, which is why I said you'll have to be patient. 🙂

Wish you good luck! 🍀

As far as you know, these withdrawals are still paid after a while even if the times are longer than those communicated?

Thank you!!

Yes, most of the time it's just as you say. It would be nice if it didn't take so long, but sometimes players just can't avoid it.

But a player's greatest weapon is keeping a cool head.

Good morning, Jaroslav. I have an ongoing complaint with one of your colleagues (Karla), but after two days, all is quiet. Could you provide some information? Thank you so much!

From what I've seen, you marked the complaint as resolved, so did you receive the money?

Yes, it took us more than two weeks but we did it!

Thank you so much for your contribution!!

Alessandra

Great, enjoy it. 🙂🍀

Have a great day.

Obviously, I hope what I've written will be worth monitoring by other players: wait, let some time pass, and don't get carried away by the rush to get money; it will come eventually!

Endless reminders and posts on dedicated forums are enough!! Ahahahahahh

See you soon and thanks for everything!!

Great piece of advice.

Take care! 🙂

A nice welcome pack. I’ve managed to make use of some of the bonuses. My impressions are positive.

Great. 😀

Can you maybe comment on some other thing?

Have you talked to customer support? Have you had a withdrawal here? 😀

Hello, I won a pretty big amount at bigclash casino, the first withdrawal came to my account within 50 hours. So on 22.09.2026 I requested a second withdrawal and I did not receive the money. Can you please help me here? Thank you in advance and have a nice day. HK

Receiving the first withdrawal within 50 hours and then waiting this long for the second is understandably worrying.

Your complaint has already been submitted and is waiting for review, so our team will assess it and ask you for any information they need.

How much is the second withdrawal, and does it still show as pending, or has the casino marked it as paid? Has support explained why this payment is taking longer or requested any additional verification?

For now, leave the withdrawal pending if it hasn’t been processed, and let us know if anything changes.

Hello, 12050 was the amount of the second withdrawal. They keep writing the same thing over and over again. No, it is still being checked. I lost the rest of the money, but I still have 3 unprocessed and unpaid withdrawals.

Thanks for clarifying. It’s disappointing that you lost the remaining balance while still waiting for these withdrawals.

What currency is the 12,050 in, and when did you request the other two withdrawals? When support says the withdrawal is still being checked, have they explained what they’re checking or whether they need anything else from you?

As mentioned earlier, your complaint is awaiting review. Please include the details of all three pending withdrawals and any relevant messages from the casino there, so our team has a clear picture of the situation.

For now, I’d recommend leaving the withdrawals pending and avoiding playing with any money awaiting withdrawal. Please keep us updated if the casino gives you a clearer explanation or processes a payment.

I withdrew it in CZK, they still say that my withdrawal is being processed by the financial department. All 3 withdrawals are in the same phase, namely verification. The next one was on 04.10.2026 and the last third one on 07.10.2026. I didn't believe that they would pay me the rest, so I lost it there.

So the 12,050 withdrawal is in CZK, and the other two were requested on October 4 and October 7. Although those newer requests have only been pending for a few days, the withdrawal from September 22 has already been waiting considerably longer.

I understand the delay made you doubt whether you would receive the rest, but please avoid cancelling or playing away any of the three pending withdrawals. Losing the remaining playable balance doesn’t resolve the outstanding payments.

Your complaint is already waiting for review, so let’s see what our team establishes about the delay and the casino’s explanation.