Betsolino Casino - general discussion (page 12)

Waiting for more than 4 weeks here

Have they said anything to you?

Could it be that the amount that can be paid out is important?

Because some got their money and some didn't.

This seems to be the case with Betsolino’s answers.

They have always answered me so far, always the same thing, but they answered.

My payout of €300 is perhaps low?

I saw someone got paid after they complained here.

But that's a positive thing. Because at least they pay out.

I have experienced other things at the online casino.

Even if it is with pressure from CasinoGuru, it seems to be a matter of patience.

My complaint is open for a reaction from the casino, they still have 1,5 day to react… But there’s no reaction from them yet. I never get an answer via email, but in live chat they keep telling me that the withdrawal will be payed one of these days…..

Always same irina bot in chat.

So she said something new to me today, after she ignored me at first I opened a new chat:

why ignoring my question`?

Hello

you are not alone here

of course but you ignore my question every day

It will be as soon as possible.

You say that too all players that gamble here. A lot of people wait for the money, and I will know how long

Yes, I can read our chat history in this casino? As said, it will be as soon as possible.

I send it to the accounting

have a nice day

thanks.

ur welcome,

Since there are typos in between, I'm not sure if it's a BoT.

I don't know if this will help anyone, but it gives me hope to read something else. I've "only" been waiting a week 😕

I'm keeping my fingers crossed for everyone. It's a shame, it was a good casino visually and in terms of selection, bonuses, etc.

I hope casinoguru can help us since they have betsolino on their website.

For me it's a total of 1100€... I've been waiting for 3 weeks.

But it's definitely not a bot. On my birthday when I wrote to her she even said 'happy birthday'.

Still, I don't understand what's going on.

Hey. These two casinos have the same owner, so that could be the reason.

How is it going with your withdrawal, please? I assume you are still waiting, right?

Could you provide some more details, please, about when exactly you requested your withdrawal and when your account got verified? I would probably suggest you file a complaint with our team now, and hopefully we will be able to solve this issue regarding your withdrawal.

If you feel like submitting one, here's the link for you. Please let us know about your decision, and if you need some assistance with it, do not hesitate to ask. We're here to help.

Hello,

Thanks for the answer, I can only submit a complaint after 14 days, right? If I can do it now, I will of course do so.

I received my verification via email, which I probably deleted from spam?!

My withdrawal was requested on 2024-07-11 08:10:21. Status pending

I contacted the live chat again today and asked why no one answered my email. The response was 'It's vacation time, please wait patiently'

Hi there!

Although we give casinos a full 14 days to handle payment and verification, you are free to file a complaint at any time. Accordingly, the casino still has seven days to handle the payment. I apologize, but these are the rules.

Needless to say, if your account has not been verified, you probably won't be able to get the money.

You mentioned that you may have accidentally deleted the verification email. Are we talking about verification confirmation or something else? Rather, has your account been fully verified, please? Do you remember providing an ID, bank statement, or other similar document to the casino?

Oh,.. Quite understandable, though I would be little disappointed, I'd say.

That's why I need help from Casino Guru. But right now my responsible agent is on vacation and nothing is happening.

I understand, and the complaint is ongoing. I'm just asking myself two things now:

• Whether the casino is capable of paying without the presence of this manager, specifically if they are ok with such a message you got.
• Whether the complaint will reach the phase sooner than the manager will be back.

I'm crossing my fingers for you.

People only received their money when a Casino Guru representative was called in.

Unfortunately mine is on vacation.

Yes, I uploaded all the data and received an email (I still have a screenshot of it) confirming that my account has been verified.

I will file a complaint. Thank you very much

Edit: Complaint submitted with all necessary screenshots.

Please try to stay patient, as our complaint team has a large number of complaints coming in every day, and we always take each case individually and try to give each of the complaints the best attention, even during this holiday season.

I can assure you that your complaint will soon be taken care of.