Betsolino Casino - general discussion (page 11)

I haven't received my money yet and my complaint has only said 'waiting for confirmation' for 5 days. So it hasn't even been read. At least here I was hoping that things would move forward. I've been waiting for my money for almost 3 weeks.

No money here yet… But in my complaint on this website a member of the guru team has asked to betsolino to react on my case.

Can someone from CasinoGuru please process my complaint and help me get my money?

Well, you have to hold out for some time because our team has not only a few complaints but a lot of them, so it's impossible to answer everyone right away. Petronela will surely get to you and I hope it will be solved somehow.

That's good news, so hopefully things will move and the casino will respond. I'll keep my fingers crossed for a positive ending. 😉

This is all starting to worry me. I've been waiting for my payout for 5 days now...I'm already verified, but that only worked after I contacted the live chat.

The live chat told me this afternoon about my payout that they are currently having problems (I took a screenshot of the short conversation) because I was worried... and now I'm reading this, wonderful...

I’m waiting for my payout for 4 weeks now… a complaint is made on this website and we are waiting for betsolino to respond in that conversation. Some of the players did receive their money last week. But the most here are still waiting and waiting, and that’s very very frustrating. If they won’t payout my withdrawals than they have to refund my deposits, but they don’t react in emails anymore… only in live chat I get the fixed answer everytime: we are working hard on it and sorry for the delay. This is a very big red flag casino, they are scamming us!

Hi, 5 days is not so much yet, but according to how players write here every day, it is really possible that they have some technical problems. What payment method did you use to withdraw ? Did you also ask them what the specific issue is ? 

I would try to be patient and if nothing changes, then you can file a complaint with us and we will try to help you. We give the casinos 14 days to resolve the withdrawal and send the player the money, so you'll be halfway there in no time.

If something changes and they contact you, let me know.

Thank you for the answers.

I requested a normal bank transfer, but when I asked about the problem I received no response and was ignored after that!

I will definitely let you know if there is any news!

Good luck to all those still waiting, but I suspect that Betsolino is currently having technical difficulties....when I made my wager they also had extreme server connection problems

It could be that technical problems are affecting the casino and we will see how it will be with the withdrawals. 

Ignorance is certainly not a good sign but since some players have already been paid, let's stick with it and think positive. 

I'll be here for any news. 

Someone should have replied to my complaint 7 hours ago. I think this casino only pays out when Casino Guru insists.

Therefore, I find it a pity that my time for my complaint has expired and I still have not received any response from Casino Guru

Oh I'm sorry, I'll remind Petronela to answer you. There are a lot of complaints and sometimes it happens that our team fails to reply, even though they try very hard to answer everyone as quickly as possible. 

I expect you will get an update soon.

Thank you, I'm usually very patient. But this casino has only paid out after Casino Guru insisted. So of course I want my complaint to be forwarded to the casino as quickly as possible so that I can finally get my money after three weeks.

I understand you completely, I hope that this situation will end as soon as possible so that you don't have to suffer any longer.

This morning I’ve send a question about my withdrawals again. Now they answered me that they don’t see open withdrawals in my account….. the problem is getting bigger and bigger….

What about in your casino account? Can you see the pending withdrawal there, though?

Yes I can. But the withdrawal isn’t pending anymore, it’s set to ‘ok’ on the 4th of July.

Oh, alright, I see. So it is not understandable that the support did not see any "open withdrawal," as you said.

Let's see how your complaint will unfold now. I hope that the casino representative will explain everything to us.

I just found a provider that looks quite similar to Betsolino.

Which only increases my fear of fraud.

https://5bonuses.com/

After asking again about my money, I got the same excuse as always and was then ignored again. It's really annoying.

I have also just written an email in the hope of achieving something.

Those two casinos are operated by the same people. I have withdrawals problems with this 5bonuses casino and I constantly receive promotional offers from Betsolino casino, although I have never registered there.