BetSofa Casino - general discussion (page 5)

But from what I can see, this KYC process is a point for improvement at Betsofa...

Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.

Fingers crossed.🤞

Support gave me a different position today. They said they would pass it on to the department in charge and get back to me via e-mail. I'll wait and hope it works out. 🤞🤞

That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify. 

Good luck. ☘️😊

Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.

Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.

If you do, our team will be here to help you. If you find out anything new, I'll be here. 

Fingers crossed.🤞🤞

Wrong ??

Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.

But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.

Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂

I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂

I have complaint in casino guru case is examing , by Victoria but still no news

I know what it's like, I'm having trouble with KYC too. I also have several accounts at other casinos. I've already been through some that were very invasive and bureaucratic, even asking for a statement of my accounts for the last 3 months, I sent everything even without agreeing and after a period of 12 days everything was fine (This invasive KYC that I described was not from Betsofa). I believe that Betsofa's KYC needs to be improved, to be more agile and to increase the options of automatically accepted documents in order to reduce the manual analyses that take the longest.

Oh I'm sorry, so while it's being resolved, I believe we'll have news soon.

Ok yesterday my account is verified, i withdrawal money VIA crypto in terms time payout is 0-24 hours, but betsofa extends everything to the max now i will wait 18 hours 🙁

It makes me happy that one step is already behind you, now just get the money. 

Anyway, since we communicated over the weekend, did you get it yet or not? I have a feeling that waiting a day wouldn't be that much at all, so I wouldn't worry right away.😉