BetPlays Casino - general discussion (page 9)

Exactly, and I asked myself at casino guru how it is that this site has a very high trust rating, because I based myself on the rating of casinoguru to make a deposit of 400 eur and play on the site betplays.com, I felt a little betrayed anyway.

Biff

CasinoGuru's safety index is not for users.

BetPlays also changed my personal information without permission, and yet CasinoGuru supports the confiscation of my winnings.

They ignore all discussions and user reviews.

Their code of conduct does not include any emphasis on real customer experiences.

As for claims, 34 consecutive claims have been rejected since December 5, 2023.

Perhaps casino experts imagine that there is no bias towards any particular country, and that the groups behind the fraud are connected internationally.

34 consecutive numbers, which is evidence that BetPlays is cheating in some way

The first expert maintains that there is no problem because all complaints have been handled individually.

My guess is that the problem lies with the IP detection system that BetPlays has implemented.

The extremely extensive IP detection feature likely works in BetPlays' favor.

The offer they made to me included confiscating my winnings and reporting me to the authorities.

They are the ones who should be reported to the regulators. I am a private individual and BetPlays is a foreign company.

I don't know whether the regulating authority is the police or the courts, but I don't have the time or energy to report it.

But they have the wherewithal to do so, and yet I have yet to receive a letter from the regulator.

They will continue to make money this way.

CasinoGuru's safety index is a very sweet rating for operators, but a gateway to hell for us users.

Although it would be possible for some of the leading experts to go undercover to verify that BetPlays is cheating, there may be reasons why it would be convenient for them not to do so.

And it may be difficult to report this problem to the licensing agency.

If there are people in your area who have actually played on this site before, that could serve as an excuse for a false positive.

I highly doubt that anyone in my area has played on this casino site, though.

I am registered with quite a few casino sites, including most of the famous casino sites in Japan.

However, there will be no warnings or confiscation of prize money due to IP overlap, etc.

I think it would be wise to stay away from this casino site.

I considered asking a friend who lives far away to actually play the game, but

They provide evidence of non-existence of IP overlaps and game methods to casino gurus and licensees.

I came to the conclusion that I would only become a victim again.

In addition to Casino Guru, Ask Gambles and Trustpilot are also full of complaints.

The deposit window is large and the withdrawal window is very small.

Again, I consider the losers to be very lucky, as they don't have to give out any personal information to them.

The winning users were accused of cheating and provided their personal information to fraudsters.

When we ask for help from any community, the answer is simply to support BetPlays.

Since the management team is doing such malicious things, they may also be selling the personal information they have obtained.

BetPlays Cryptocurrency Deposit and Withdrawal Wallets

If we look into the flow of these funds, we might be able to objectively prove that they are paying for fraud.

This is because for every 1 deposited, a decent casino site's withdrawal wallet will return anywhere from 0.1 to 0.9 to the user.

My guess is that BetPlays' withdrawal wallet will withdraw around 0-0.2 to users.

The advantage of cryptocurrency is that if the casino continues to refuse withdrawals illegally, you should be able to observe the trends in the withdrawal window. I don't have the energy to do that, but it may be possible to objectively show that BetPlays continues to refuse withdrawals.

It seems that they are focusing on the Eurozone, so hopefully the European pros will shut this casino site down one day.

Askgamblers has helped me in a few cases before. They wouldn't even touch this one lol. They said go to the licensee. But hey.. The license doesn't mean anything.

But everything you are saying is correct and the truth. The ones who didn't win are the lucky ones.

Unfortunately they now have my all my id information on top of the thousands I deposited.

8.0. Safe. Mindblowing.

Hi, there

We value your diligence in alerting others. On the other hand, Casino Guru solely investigates casino-related issues. Could this be the reason why your complaint didn't make it to be published? I spotted something about betting exclusively on martial arts.

Your complaint will undoubtedly be accepted if you have encountered any unfair circumstances pertaining solely to casino-related matters.

In this instance, we have limited authority to address your issue, so despite your best efforts, the Safety Index will not change, I'm afraid. We have already attempted to explain to your new friend that if there are no proofs, the Safety Index will remain unchanged. It is really that easy.

Has the casino deprived you of your casino-related winnings in an unfair manner? The effect will occur if you can demonstrate that through the complaint.

Dear kassan7,

I have now gathered information and evidence from the casino team to understand the situation. The initial concern regarding the address change appears to have been resolved by the casino team, so there are no issues with your address. However, the investigation has uncovered additional factors.

We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses. This cannot be dismissed as mere coincidence, especially considering this previous response from you: "As the head of the household, I live alone and no one else can operate my device except for me, right?"

The casino adheres to a strict policy in these matters, and its actions align with the terms and conditions outlined in the rules, as previously communicated by the casino team. Given the evidence, we have to agree with the casino's decision and must close your complaint as rejected.

I regret that we could not provide more assistance in this instance. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to assist you.

I'm sorry to remind you that this is how your complaints against Betplays ended. Well, it would not be fair to punish the casino for these findings.

It appears you disagree with what the casino demonstrated, but that does not mean the casino did actualy some fraud. Again, Safety Index can't be changed every time we players are certain something wrong has happened. First, it must be proved. Especially when it comes to breaking the rules.

I would expect someone with your moral qualities to understand the principles of evidence.

In any event, we will not reply to the issue that we have already addressed with you, and all of your posts that contain explicit accusations or turnouts will be removed. We will not waste our time correcting your "opinions" on Casino Guru based on assumptions and rejected complaints, but you are free to leave if you do not like what and how we do.

Last warning.

I haven't been shown any evidence of that.

If I registered and played using a different email or device, please let me know your email address.

To begin with, I only have one mobile device, and I usually only use the laptop that comes with the game.

If the information on which your claim is based has not been made public and disclosing it to the general public could be problematic, please send me the evidence.

The investigation revealed additional factors

BetPlays recognizes the undeniable fact that personal information was altered and considers this to be grounds for confiscation as a violation of their terms of use.

Even if it is resolved, will there be no penalty for the other party?

They say it's IP or similar, but look at the community's appeal.

Many users are affected for the same reason.

Doesn't the additional factor mean that the different address was included in the original reason for confiscation?

So my point is that they are providing fabricated evidence.

Even if I admit to changing personal information, when I show you the fabricated evidence like this, you will believe it and that will be the end of it.

In other words, they will honestly admit that their personal information was altered and insist that the issue has been resolved.

If I had presented evidence in the usual way in other cases, the arbitrator would have handled it without any doubt.

Let me explain my problem once more.

My personal information was initially altered, which is the basis for the confiscation.

I also explained that I had not altered any personal information, and that I had uncovered the problem of a system in the casino that automatically reads the information, and provided you with testimony of that.

Haven't I just proven that one of the reasons for the confiscation was due to fraudulent activity on the part of the casino?

Given that, I don't understand why people should just accept their claims.

First of all, I should have been suspicious, and I exposed their fraud, including the falsification of personal information.

Then you should show me another reason why.

BetPlays made one mistake.

On top of that, I cannot understand your response of placing your full trust in the evidence provided by BetPlays.

(From the beginning I have mentioned the possibility of providing fabricated evidence)

If you are willing to be fair, please provide me with a list of email addresses to which I have registered multiple times, and the cryptocurrency wallet addresses to which I have made deposits via those accounts.

If my claim that it was prepared by me is correct, then I am the creator, and there is no problem with me sharing my information.

It is clear from your responses that you merely believe what you are saying, and nothing we say will alter that.

Nothing I say will change your mind if you would rather continue to believe that the casino provided false evidence, which we were more than willing to use against you.

You would say these are untrue even if I presented the proof. So, I think the only way this could end is:

Do not bring up this subject again; maybe this will be sufficient to keep you around. Do not ever accuse us of any other presumptions you may have.

However, if you insist that you no longer trust us and, as a result, you likely do not even want to use any other free services, we can immediately close your account and put an end to another ongoing complaint.

The choice is yours.

Radka :

Please answer whether false personal information was one of the issues in the confiscation.

If false personal information is not the original issue then I will back down.

The reason is the same as for any other user and the casino will do the same for everyone.

Happy Saturday to you!

Forum administrators are seen as enthusiastic Casino Guru members who are fully engaged in all that this site has to offer. But, as I have already stated, I will say it again: we take over the forum and, when necessary, we attempt to enlist the help of our committed colleagues. I genuinely get that you think I am a person who can look into anything you have found suspicious or that you came to a conclusion about. In actuality, I am not obligated to serve as your personal clerk. It would really be best to email your mediator if you have any disagreements about anything related to your complaint. If the complaint has already been closed, you can also gather new information and request that it be reopened.

Naturally, you have been using the forum to ask Caisno Guru questions for the past few days, looking for every detail to answer your thoughts. However, I will not do my best to respond to such posts every day. As you can see, there are still a lot of people in the area looking for assistance with the current problems at the casino; they are the ones who most need our focus. Even so, I continue to think that an open discussion is far preferable to ignorance.

I know you will be disappointed, but no one will post complaint proofs on the forum for a very good reason. For this reason, complaints are handled outside of the public forum. By displaying the internal documents the mediators received from the casinos. It would quickly close all the gaps and very likely prevent the Casino Resolution Center from handling additional complaints. Please try to respect us; we can't allow that to happen.

However, the casino proved that multiple active accounts were created from the single device you claimed to have, according to the complaint closure. When combined with the rest of the internal files, the result was:

The initial concern regarding the address change appears to have been resolved by the casino team,

We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses. This cannot be dismissed as mere coincidence, especially considering this previous response from you: "As the head of the household, I live alone and no one else can operate my device except for me, right?"

For instance, all of these details are typical indicators of bonus hunting.

Since you always have access to this resume, I am not sure if it helps.

I am unable to guarantee that I will reply to other responses on Monday.

But please, administrators stop justifying betplays, this casino has scammed many players, including me.

When I organize the order of the stories, I can't help but have questions.

It was discovered once again that the original reason for the confiscation was due to a dispute over the input of the address.

As a result, the winnings were confiscated and the account was frozen.

I received assurance from one of the support personnel that I had not intentionally changed any of my personal information and that it was BetPlays that had done so.

At this point, this does not qualify as a reason for freezing my account.

I had hoped that I could thoroughly expose the other party's wrongdoing in the address issue and send some good news to the community, but I was not able to do so.

Again, I only have one device: a mobile device and a laptop.

I only have one email address to register with the casino.

There is no way to prove an individual's environment, and it would be easy to fabricate access history, etc.

They will fabricate actions that they never committed, making it impossible for users to prove their innocence regarding the terms of use that they claim to follow.

I understand that the arbitrator is in my favor and that there is no point in fighting any further under the current circumstances.

I am not at all happy with it, but it was a valuable experience for me to learn that there are sites that behave in such a malicious manner.

We hope that this casino site's malicious behavior will be exposed and other users will be able to get their funds back.

casino.guru's review of betplays is most definitely wrong, Betplays is a known scam in the gambling industry.

hundreds of closed accounts for the same reason, I also do not understand what evidence the casino presents but it seems that it may be prefabricated, most of the 90% positive reviews on trustpilot are made by the casino itself from fictitious accounts with one review, it is clearly visible, in reality betplayś would have 99% negative reviews in which each of them concerns an accusation of breaking point 3 and 9 of the regulations, which seems unlikely that such a large number of players could be accused of the same.

CASINO.GURU you can be sure that if you open an account at this casino and win a larger amount you will be accused of breaking point 3 and 9, no matter what you do.

Hi there.

Frankly, in your precise situation, we could not even prove whether you have been scammed or not because our whole website is solely dedicated to casinos, not sportsbooks. We have explained everything to you.

Therefore, relating your situation to the context of this ongoing communication is, at best, misleading.

I understand it is very convenient to agree without a deeper thought, but please try to think about the context.

I understand you feel somehow betrayed, but we can't help you unless your matter is associated purely with a casino-related situation.

I hope you at least tried to resolve the matter through the list of sports betting sites that Tomas provided you with.

Did you?

I understand what you're saying, and I recall having one of your cases discussed because of failing the verification through the Sumsub.

So, submit the complaint. The main issue is that no one has proven those claims. Will you be the first? The only action required was to submit a complaint and prove the casios techniques wrong. This is something we can't do without you casino players.

In the very few cases where the players were able to even explait the merit, the casino's choice was found reasonable, thus right.

If you are aware of any other players who have had their accounts unfairly closed without any involvement from Sportsbok, please forward them to us. For now, it seems they prefer to complain around forums or on TP, which provides us little chance of confronting the casino's methods. 🙁

Perhaps, but first someone needs to back up this story. The size of this forum has grown to such an extent that we are unable to dispatch someone to visit every casino where players are likely to be treated unfairly, based on forum posts. No one actually does that.

Rather, we rely on your authentic experiences supported by evidence.

I've been thinking about that, and I can't find anything in your favor.

"We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses."

Even if you had stated that someone could use your phone or laptop to create a new account and receive the same bonuses, it wouldn't have made much of a difference. This is because, according to the complaint and my understanding of the circumstances, you repeatedly stated that you don't live alone, yet no one else had access to your device. Well, we saw the account details - the same device was used. If my memory serves me correctly, you also struggled to recall which games you've played with your single account.

I mean, imagine how this all comes together. I do not mean to offend, but we have not discovered anything that would help us defend you.