BetPlays Casino - general discussion (page 10)

> I imagine you were having trouble remembering which games you played on a single account.

Are you mistaking me for someone else?

I think the model I used was the Gator Gold Deluxe Gigablox.

I think the machine used to clear the wagering requirements was 888Dragons.

I may be wrong, but I was playing a lot during that time to explore a few casino sites, and I can't rule out the possibility that some of my interactions with other casinos are mixed in.

Unless I'm mistaken, no one has ever asked me about the games on BetPlays...

If I had explained to you that I don't remember the name of the game, or that I can't remember it, then there would be evidence.

Can you show me that?

Hello again!

I regret that you once again only addressed a single section, removing it from the context of the entire complaint closure explanation.

Whether you should or should not remember the games is not my concern. And if you recall, I said, "If my memory serves me correctly, you also struggled to recall which games you've played with your single account." Since I really can not remember every post to keep up with your circular request, I was wondering if it was discussed with you in the complaint - whether I recalled that correctly. Rather than re-reading the entire complaint, I would prefer to ask this question. I'm sorry if you felt offended by any means.

Rather, I gave you the explanation you have been requesting for a long time, which has always been included in the complaint.

Unfortunately, I do not know what you are trying to find right now. The complaint contains all related text, and you have received the link numerous times. You can also view it from your profile.

Hi everyone, friends! I'm glad I can share my experience here. The other day, I hit the max win in Le Bandit with a bet of 120 coins. I was incredibly happy! It's an unforgettable feeling when the clovers bring in the wins. What big wins have you had?

Additionally, I've played in online modes a few times. I really enjoy Crazy Time and roulette. Of course, it's much more exciting to play roulette live—waiting for the ball to drop adds a special thrill. But online games are more convenient since you can just relax on the couch.

Hi, I'm glad you did well and won the maxwin. How big can it be? I saw a max win of 20k on one game and that was probably the most so far. 

Regarding roulette, do you have any strategies or not at all? 

Do you only play in this casino? What is your favourite thing about it.🙂

Hi, I also played this slot, but not on this project. Do you have any screenshots or a recording? I’ve been spinning slots on Bandit for 2 years now, and I haven’t hit a big win even once.

You do realize you're talking to their bot/ the scammer themself?

You cant be that slow...

They're trying to drown out the bad reviews in the most recent posts.

These people have stolen hundreds of thousands maybe even millions.

All the proof is in trustpilot reviews. And I feel bad for everyone here trying to tell casinoguru to wake up. People like Radka not listening.

Everytime these scammers make accounts to drown out comments here, so will I. It's the only way to combat them at this point.

You wont reply to this because you dont have access to this account you made with a temporary email.

You also wont reply to this because you dont have access to this account you made with a temporary email.

Bangladeshi scammers running their page on russian language. Makes sense... Good job russia.. Well done again.

I think players who have a sign of a casino doing something it shouldn't or being unfair to players will find out. There is a lot of information that can be compared today and, in fact, user reviews don't fit and don't form the Safety Index of a casino. We have certain procedures and a system by which we approve them, so when I look at the user experience, they are in the "mixed" phase. 

I don't know 100% if I'm talking to a bot, but when players come here and read the posts, they can also see for themselves how it is. 

So I believe that if someone has a problem, we can try to help, and vice versa, if someone has a good experience and I ask some questions and no one replies, I guess the players can evaluate the relevance of a post.

Hi, I'm confused about why you have such an opinion; it's quite unpleasant to hear this.

Hi! Unfortunately, there’s nothing left. I was playing with a VPN, and for some reason, when I refreshed the page, my entire history was cleared. By the way, the payment history also disappeared. I reached out to support, but unfortunately, they couldn't help.

Hi, I don't have any strategies for roulette; I just play for my own enjoyment.

I am still amazed that a casino that opens closed accounts that they know belong to gambling addicts can have such a high safety rating. Here it is important to say that they opened my account without my having asked them to, just as they also just chose to write me an email to say that the account was now open and that it was them in their good right to.

When I write that they knew very well, I have already told you about how they have admitted that it was a mistake, but do not want to undo the damage. Your response to my complaint was: We cannot prove that your account was closed due to gambling addiction - this despite admitting they had opened my account by mistake.

Dear Casino Guru. A casino that opens closed accounts, which they know very well belong to gambling addicts and even sends them an email to say that their account is now open again, must in no way have such a high safety rating. I simply cannot understand that you do not distance yourself from this kind of thing!

Thank you for your reply. Regarding your problem, have you notified support if you can play with a VPN? This is mostly forbidden and leads to void wins. But you don't see payment history or anything like that anywhere.

When you reached out to support, what did they tell you? 

I looked at your complaint and it's basically always based on the fact that when a player wants to self-exclude and has a gambling addiction they have to mention that they have it. If someone says they want to close an account, that's not the same thing. 

On the other hand, I understand and support the view that casinos should not open accounts arbitrarily just to entice players to play there again, but somewhere closing an account is not a permanent thing. Therefore, this can happen and it is always necessary to say, if you are gambling addict, that this is the case and save the conversation. Then you have proof that the casino cannot dispute. Reopening an account is common with players because they just want to take a break and often casinos have no other method to do this and then come back and ask for a reopening.

So it makes quite a difference what you say.

As I already told; they admit they made a fault, but do not want to refund me. Why do I need a chatlog, when they already admit what they did? When I asked for a refund, their only reply was: "We do not do refunds". They deny to explain why. I can find simlar cases on other review sites, where they did exactly the same.

A casinos finest job is to protect their players. When a casino use their knowledge about gamblingaddicted players to their own benefidts, they should indeed be blacklisted or have their safetyscore set to ZERO. A review site like Casino.Guru should know this, and try to prevent it from happen again. This company do clearly not care about responsible gambling and that should be more than enough to blacklist the site. This casino only want to co-operate, when they have a "winner-case" and Casino.Guru seems to accept that. 

Why not react before they harm even more players? I don't get it...

You need chat logs or something like that because when you say you were promised refunds, it's based on what you say. If we were in a situation where we contacted a casino and they said they didn't promise you anything like that, what do you think we should do? Someone must be lying in this case and we don't have a crystal ball to know what it is really like. That's why we need evidence from the players and that's why we ask for these things. 

I've looked at your complaints and most of them are just about self-exclusion. I think you should also know how it is with us and what you need in order for us to try to help you as much as possible. Every case is closed, and something is always found out in the end, that something was not said, something was not right, and so on. You should probably think about that as well. 

Oh, I had the same problem. Ask them to pull up the logs, and everything will be restored for you. As for playing with a VPN, just use other sites. I also like this project, but I can only access it with a VPN. Usually, I play on Bangladeshi sites, one of the most familiar to me is Fswin, and now Jaro is going to block me.

By the way, regarding the VPN, I spoke with support, and they told me that it is not prohibited. And the history on the account probably doesn't get saved because he plays as a guest.

What an interesting situation! Can't you check the chat logs using his email?

We are not the casino but the admins on this forum so we have nothing from this particular case to find out. That's why I asked the player, because such a situation is difficult when there is an allegation against an allegation.